Fred Anderson Nissan of Raleigh

Service Work My husband bought me a 2011 Nissan Sentra SE-R Spec V 6 speed manual. 2 weeks after we had the car the clutch blew. Luckily it was still under warra My husband bought me a 2011 Nissan Sentra SE-R Spec V 6 speed manual. 2 weeks after we had the car the clutch blew. Luckily it was still under warranty, so they fixed it. 3,000 miles later it blew again. Now, I have owned 2 other cars with manual transmission and never blew a clutch before. We towed it back to the dealership. I was very upset to have this happen again so soon and to have to rely on others for transportation again. At first we found out that it was not going to be covered because we were no longer under the warranty. That made us even more upset. We called Nissan Customer Support and found out that it should be covered. This dealership is a new Nissan dealership and it ended up being a misunderstanding. When I talked to the Service Manager again, he was very helpful and did everything he could to make it right, including giving me a loaner car. I would definitely go back after this experience and the fact that they made everything right. I would also recommend them to others. Thanks Mike! You have made a believer out of me again. More

My experience with Shoa Afework and Fred Anderson Nissan could not have gone better! Shoa was an absolute pleasure to work with! He is a 15 year + veteran and he is very knowledgeable of all of the Nissan A could not have gone better! Shoa was an absolute pleasure to work with! He is a 15 year + veteran and he is very knowledgeable of all of the Nissan Altima's features and benefits. I felt very comfortable throughout the buying experience and if you are looking to buy a Nissan in the Raleigh, NC area go to Fred Anderson Nissan and ask for Shoa. Buying a car can still be fun. More

Excellent product and service. My husband and I had done research and knew that the Nissan Altima was one of the cars on our list to buy. We called and made an appointment with Raphael Garcia t Fred Ander research and knew that the Nissan Altima was one of the cars on our list to buy. We called and made an appointment with Raphael Garcia t Fred Anderson. When we arrived, we we were guided to Raphael who had everything ready for us to take a test drive. As he gathered information from us, there was no pressure at all. Raphael was friendly, answered all of our questions throughly, and was very helpful. His knowledge of the Altima (and also rival brands) was extraordinary. He took his time to explain everything on the car. On the test drive we drove on normal roads, back roads with potholes, and the interstate. There we could test the comfort and safety features of the Altima. We had not intended to purchase an auto that day (we had planned to think about it for a couple of days), but we were so happy with Raphael's knowledge, courtesy and professionalism, and we loved driving the Altima, that we purchased the car on the spot. Thank you Raphael Garcia and Fred Anderson, Mary Lou Einloth More

Great service!! Rafael Garcia took his time to show me everything about my new Altima, if you looking for good finance and a good car with lifetime power train warranty this is the place to go.. Would com everything about my new Altima, if you looking for good finance and a good car with lifetime power train warranty this is the place to go.. Would come back here to get another car!!! More

Buying a car can be pretty scary especially when faced with the image of a fast-talking car salesman. Sales manager Michelle Woodward and Salesman Raphael Garcia helped to shatter this stereotype. When I with the image of a fast-talking car salesman. Sales manager Michelle Woodward and Salesman Raphael Garcia helped to shatter this stereotype. When I arrived at the Fred Anderson dealership, I didn't even realize that I had arrived at closing time. Michelle quickly assured me it was OK. She showed me different cars until Raphael finished with the customer he was working with. Michelle referred to him as an expert, and she was right. Normally, when a person makes a significant purchase, it doesn't take long before buyer's remorse starts to set in. As I think back over my total car buying experience, I can't help but smile. I say experience because I not only got a new car, but I definitely gained considerable knowledge about my vehicle. Raphael took the time to walk me through the equipment in my car, and even made sure I understood the various manuals and paperwork I had been given. He knew the specs about everything and proudly showed off feature after feature. He also told me if I had any questions to call him because that's what he's here for. See, he was still interested in a continuation of service, even after the sale. And, I appreciated that. If everyone took this amount of pride in product knowledge and went to this length to provide good customer service, Fred Anderson would automatically be the first choice. I smile each time I see a Fred Anderson license place holder because I realize they may have received the same level of service. I have no doubt that they did, if they dealt with Michele, Raphael, or Tim (Finance Manager). And, for the record, it's been a little over a week, and I still don't have buyer's remorse. A very satisfied customer, Alnita More

I had a sudden, unexpected malfunction with my car when I drove to Raleigh from another city. They got me in immediately, quickly diagnosed the problems and was able to fix it in the time it would have taken drove to Raleigh from another city. They got me in immediately, quickly diagnosed the problems and was able to fix it in the time it would have taken most dealer service centers over a day so I was able to get home the same day in my car. They listened to me, worked with me, and explained everything well. While I was waiting for my car, even the salespeople came up to me asking if I wanted them to check on the status of my car since they saw me waiting there for a while. I have been to many Nissan dealer service centers in different states and this one is the best one I have worked with. I will be coming back to this service center even though there are ones closer to me. More

I had set up an appointment to discuss a trade with Mr. Charlie Parrot and he was ready and waiting upon our arrival. Informative and ready to assist yet allowing my wife and I time to casually wander the Charlie Parrot and he was ready and waiting upon our arrival. Informative and ready to assist yet allowing my wife and I time to casually wander the lot and discuss our options without feeling like we were pressured in any way. When it came time for serious discussion, the sales team at Fred Anderson did a great job to meet our goals and expectations for the deal and we drove away as happy customers. Good job all around. More

Well to start I Edwin Kearse im very pleased on how Fred Anderson is handling ones that have been affected from the dealership (southern states Nissan ) that was in business , I can only speak on my situati Anderson is handling ones that have been affected from the dealership (southern states Nissan ) that was in business , I can only speak on my situation , as I stated before im very much so satisfied , im a truck driver and I purchased my 2009 Altima from southern states Nissan in January of 2013 and since then ive had nothing but problems mechanically since then I was sold a car that had not gone thru a good complete inspection it was out of date for NC inspection so me and my wife was driving a car that not even to be driven on the road but we didn't know that until the service department informed us and they thought we knew but we didn't but salesperson knew it but did not tell us he was jus ready to make a sale , furthermore I had to bring back for wheel bearings , oil pan , serpentine belt , air condition, which thru all this reuben and Kenny really helped me and on top of that im a truck driver that works thru the night driving then im having to bring car in for mechanical issues . But this past week working with same ones and definitely cannot forget mike and I had to bring car back after driving truck thru the night and I waited for car most of the day which they offered me a ride but I jus got really comfortable there I kinda forgot I needed a ride home or like they told me anywhere that I needed to go that itself is like 20star service .Now where michelle in financing comes in this experience is that she knows what I been thru and gave me some suggestions on what I needed to do plus jus remembering me and she asked the same question everytime are they taking care of ya back there! THE WHOLE ATMOSPHERE TOTALLY POSITIVE! So to sum it up there cleaning up ! Where southern states have messed up! And in my situation being sold a bad car, fred Anderson didn't have go the xtra mile but they did because they know jus know whats right! I thank the salespeople they were very kind and helpful also mr. tim giving his time to explain some warrenties that I could think about.I cant remember his name but the gentleman doing the transporting he gave me ride to my job which was very important in getting there, but the only thing I really regret isnot buying a car to be part of fred Anderson family but from the way I was treated this past week with the kindness and consideration I think I was jus adopted into the family ! Thank you so much ! And so jus to let fred Anderson know the southern states plate fram is coming off ! love to meet Mr.Anderson ! Even though I didn't buy from id love to have that fram on my car because people need to know it got special treatment from the one and only Fred Anderson! F stands for friendly and the A stands for approachable. Thanx for all do! Edwin Kearse 919-924-6695 More