Fred Anderson Nissan of Raleigh

Amazed by your Service Department This past summer I noticed that the airbag light was on continually and another airbag light on the panel behind the steering wheel was also on. I m This past summer I noticed that the airbag light was on continually and another airbag light on the panel behind the steering wheel was also on. I made an appointment with your auto service department to see what was wrong. The diagnosis was airbag sensor failure. The repair would cost approximately $1500. Since I live on a limited income, your Assistant Service Manager, Ben, suggested I call Nissan to see if I could receive some assistance with the repair expenses. I was treated After contacting Nissan I was awarded assistance covering all expenses. Though my whole experience, which took approximately 3 months, I was treated kindly and all my questions were answered. Never have I had such a wonderful experience. Your staff has restored my faith in car maintenance people. I believe your service department made sure that I had safe transportation by giving me a vehicle to drive that had functioning airbags. I would not hesitate to recommend Fred Anderson Nissan to anyone. I cannot thank you enough for your kindness. Sincerely, Janice Nelson More

Tire puncture - Donnie in Service Dept is great! Last week I got a low pressure warning on one of my tires as I was heading home from work. I was going to pass near Fred Anderson and thought I would Last week I got a low pressure warning on one of my tires as I was heading home from work. I was going to pass near Fred Anderson and thought I would try to swing by to have them take a quick look since I have nitrogen in my tires. Called Service Dept and spoke with Donnie and he said shop closed at 5:00 (in 15 min!!) - I hustled to get over there and made it to dealership just before 5. Bad news - there was a screw in my tire. Donnie said he would quickly have one of the service guys take a quick look and see if it could be plugged (he was as good as his word as I watched him drive my car into the service area and corral one of the service techs). I stopped to chat with my Salesman and Donnie came by after 15 min with my keys and said I was good to go - Car parked out front and no charge. Frankly speaking I hadn't been much impressed with Anderson Nissan as I had hit some 'bumps' during the purchase of 2014 Altima in July 2014 but Donnie's attentive service is winning me over to Anderson Nissan. More

Rebecca is the best salesperson! This surpassed any car buying experience I have ever had. Rebecca was genuine and sincere about my needs and wants. I would recommend her to everyone! This surpassed any car buying experience I have ever had. Rebecca was genuine and sincere about my needs and wants. I would recommend her to everyone! More

Easy journey towards the Nissan Quest We were expecting the usual heavy-handed struggle that you have to wage with car salespeople at dealerships when trying to checkout new cars. Oddly e We were expecting the usual heavy-handed struggle that you have to wage with car salespeople at dealerships when trying to checkout new cars. Oddly enough, we did not experience that a Fred Anderson Nissan. Raphael Garcia made our experience easy and unpressured. I already knew what I wanted to accomplish that day and he made it easy to review our vehicle choice and provided us with all the needed information to help us make an appropriate choice among the other dealerships we had visited earlier. We purchased our new vehicle in a relaxed environment knowing that our choice was our own with assurance that the dealership would be a great support in our future. More

Great car buying experience! I had such a good car buying experience with Noel Rodriguez today. He very thoroughly and patiently took me through test driving a number of vehicles I had such a good car buying experience with Noel Rodriguez today. He very thoroughly and patiently took me through test driving a number of vehicles and found the best car for me. I have never had such a pleasant time at a car dealership. Everything was taken car of and I feel like I got the best car at the best price. More

Service Work My husband bought me a 2011 Nissan Sentra SE-R Spec V 6 speed manual. 2 weeks after we had the car the clutch blew. Luckily it was still under warra My husband bought me a 2011 Nissan Sentra SE-R Spec V 6 speed manual. 2 weeks after we had the car the clutch blew. Luckily it was still under warranty, so they fixed it. 3,000 miles later it blew again. Now, I have owned 2 other cars with manual transmission and never blew a clutch before. We towed it back to the dealership. I was very upset to have this happen again so soon and to have to rely on others for transportation again. At first we found out that it was not going to be covered because we were no longer under the warranty. That made us even more upset. We called Nissan Customer Support and found out that it should be covered. This dealership is a new Nissan dealership and it ended up being a misunderstanding. When I talked to the Service Manager again, he was very helpful and did everything he could to make it right, including giving me a loaner car. I would definitely go back after this experience and the fact that they made everything right. I would also recommend them to others. Thanks Mike! You have made a believer out of me again. More

My experience with Shoa Afework and Fred Anderson Nissan could not have gone better! Shoa was an absolute pleasure to work with! He is a 15 year + veteran and he is very knowledgeable of all of the Nissan A could not have gone better! Shoa was an absolute pleasure to work with! He is a 15 year + veteran and he is very knowledgeable of all of the Nissan Altima's features and benefits. I felt very comfortable throughout the buying experience and if you are looking to buy a Nissan in the Raleigh, NC area go to Fred Anderson Nissan and ask for Shoa. Buying a car can still be fun. More

Excellent product and service. My husband and I had done research and knew that the Nissan Altima was one of the cars on our list to buy. We called and made an appointment with Raphael Garcia t Fred Ander research and knew that the Nissan Altima was one of the cars on our list to buy. We called and made an appointment with Raphael Garcia t Fred Anderson. When we arrived, we we were guided to Raphael who had everything ready for us to take a test drive. As he gathered information from us, there was no pressure at all. Raphael was friendly, answered all of our questions throughly, and was very helpful. His knowledge of the Altima (and also rival brands) was extraordinary. He took his time to explain everything on the car. On the test drive we drove on normal roads, back roads with potholes, and the interstate. There we could test the comfort and safety features of the Altima. We had not intended to purchase an auto that day (we had planned to think about it for a couple of days), but we were so happy with Raphael's knowledge, courtesy and professionalism, and we loved driving the Altima, that we purchased the car on the spot. Thank you Raphael Garcia and Fred Anderson, Mary Lou Einloth More