Fred Anderson Nissan of Raleigh

Son's 1st Vehicle Experience Ruined By Too Much Haggling On 11/4/2017 I requested an internet price be sent to me via email prior to my visit. I received an automated response from Vincent Sena, Internet Sal On 11/4/2017 I requested an internet price be sent to me via email prior to my visit. I received an automated response from Vincent Sena, Internet Sales Consultant, However, I never received email so I called the dealership and scheduled a 11a appointment for the same day, When I arrived at the dealership I was assigned to Nader Bazooband who was the best part of this experience. After several test drives (used Maxima and Altima), my son settled on a 2015 Altima. We completed the initial portion of the application process fairly quickly with Nader. However, Bill Caraway significantly delayed the process by haggling over the price and intentionally delaying his portion of the finance process prior to submitting our paperwork to Carl Turner, Business manager, who unfortunately received the brunt of my frustration. Because my son had expressed this was the vehicle he really wanted even though we had visited other dealerships and I did not want to disappoint him, I went through with the purchase. Unfortunately, this was not the experience I wanted for him with the purchase of his first or subsequent vehicles. More

First Time Service Experience Setup an appointment for service online, only to find out few days later that the system has purged it. I've called and setup another one at 8am, arri Setup an appointment for service online, only to find out few days later that the system has purged it. I've called and setup another one at 8am, arrived 7:45am, and the oil change took close to 2 hours. The reason was that they are backed up. How can they be backed up when I arrived at an appointment 7:45? And the shuttle service is only within 11 miles (I live 14 Miles). Service Manager Ben Sampson was apologetic. To make things worse, the 2017 vehicle arrived with windows open, when I got into it, it reeked of sewage. The manager explained that they are mandated to use reclaimed sewer water. I told him, as a Civil Engineer, I know how that works, and it shouldn't smell like xxxx once reclaimed. I hope next time, things will be different, since I've already pre-purchased the service agreement. More

Excellent experience! I have been using this dealership for several years. Their service and parts department is top notch...always friendly people, always willing to help I have been using this dealership for several years. Their service and parts department is top notch...always friendly people, always willing to help, always fixing my vehicles the correct way. When it came time to buy a new car, I knew Fred Anderson Nissan was the place to go. My salesman, Jamon Allensworth, was an extremely nice man, knew his cars, and did not push me into a deal. I really appreciated not feeling pressured to buy something right then. When I did buy a day later, the process was seamless. I am really pleased with the car I bought, the price we negotiated, and the sales/credit people I dealt with. Great team! More

Very professional, customer service oriented From the moment I pulled up and entered the building, I felt welcomed. Jamon, my salesman, was nice, a great listener and made every effort to provide From the moment I pulled up and entered the building, I felt welcomed. Jamon, my salesman, was nice, a great listener and made every effort to provide me with exactly what I wanted without being "salesy". Being new to Raleigh, I came in guarded, but the staff was professional and made me feel secure and not pressured. I'm so glad that I chose this dealership for my car buying needs! More

Exceptional customer service This dealership is 45 minutes from my house so I called prior to leaving to confirm the used car was still on the lot and to explain that I wouldn't This dealership is 45 minutes from my house so I called prior to leaving to confirm the used car was still on the lot and to explain that I wouldn't arrive until approximately 20 minutes prior to closing to make sure this would be ok. I spoke with Chad who confirmed the car was on the lot and said it was perfectly fine to show up that late and he would have a salesperson ready to work with me when I arrived and I could stay as late as I needed. I was greeted by Chad and the salesperson (Javier Gonzalez) shortly after arriving and Javier was already familiar with the car so we were able to start the process right away. Javier took the car through the dealership's on-site car wash and then I inspected the car internally and externally (very clean and prepped). The test drive was easy and I thoroughly enjoyed my interaction with Javier during the test drive; both from his knowledge base of the car and his personality and sales style. He worked with me well beyond his scheduled working hours; never making me feel the least bit troubled or rushed for doing so. I returned with my wife the next day and completed the purchase. I cringe when thinking about the process of buying a car but this was the most pleasant and painless experience I've had. From my initial call with Chad; my exceptional sales experience with Javier; to the closing with Carl, the process was efficient and pleasant. I will definitely encourage folks I know in the market for a car to visit this dealership and I would highly, and without hesitation, recommend working with Javier. Kudos! More

Better Than Expected My Sales Professional, Ivan Hodge, was great to work with. No pressure, no games. I love my new Maxima and I'm happy to be a member of the Fred Anders My Sales Professional, Ivan Hodge, was great to work with. No pressure, no games. I love my new Maxima and I'm happy to be a member of the Fred Anderson Family. More

Ivan is an amazing sales professional! We had a great experience today! Ivan is sincere and was great with our daughter! We got a great deal and are happy with our purchase. Thank you, ever We had a great experience today! Ivan is sincere and was great with our daughter! We got a great deal and are happy with our purchase. Thank you, everyone! More

5-Star Experience Jamon Allensworth- Our overall experience was excellent. Our needs and wants were met. Jamon was patient with us and very knowledgeable. He was so hel Jamon Allensworth- Our overall experience was excellent. Our needs and wants were met. Jamon was patient with us and very knowledgeable. He was so helpful, that we will return to purchase all of our future vehicles with him. Brett Bostic- He was very personable and easy to talk with. He definitely kept the experience of making such a large purchase easy and fun. Brandon Kirby- For lack of a better analogy..."he was the icing on the cake" during the purchase/financing process. He went through the paperwork with us thoroughly and answered all of our questions/concerns. A people's person who definitely enjoys what he does. More

First New Car Purchase Experience Walking into a car dealership with high expectations can sometimes become very disappointing; however meeting Ivan Hodge and seeing the sales side of Walking into a car dealership with high expectations can sometimes become very disappointing; however meeting Ivan Hodge and seeing the sales side of "high expectations" to please the consumer was evident in Ivan's intentions. He was very thorough in all aspects of the vehicle in addition to being respectful in my concerns of negotiatiating fair price and receiving the quality vehicle that I felt I deserved. Ivan made the experience of purchasing my first new vehicle very pleasant! Thank you! Laura Owens More