Fred Anderson Nissan of Raleigh

Very friendly and pleasant atmosphere Sale’ mans Brooks was very kind and helpful in the past I have always done business with CrossRoad Nissan, very satisfied with my 2024 Rouge was very kind and helpful in the past I have always done business with CrossRoad Nissan, very satisfied with my 2024 Rouge More

Excellent customer service by odey and Tammy . . great people. Took great care in treating with respect and talked thru all options. . great people. Took great care in treating with respect and talked thru all options. More

Easy and pleasant people who were willing to negotiate so that all of us were happy. I love my car. Had a horrible experience with RubyCar. Stay far away from them! Fred Anderson’s employees restored my fai that all of us were happy. I love my car. Had a horrible experience with RubyCar. Stay far away from them! Fred Anderson’s employees restored my faith in the car buying process! More

Cedric Fullwood was very friendly, professional and informative. He made the car buying process easy and seamless. informative. He made the car buying process easy and seamless. More

Everyone was helpful and knowledgeable. The sales experience was easy and the salesman knowledgeable. The best part of the process was financing. Very friendly and was a fast process. Was i The sales experience was easy and the salesman knowledgeable. The best part of the process was financing. Very friendly and was a fast process. Was in and out of dealership in two hours for entire process More

I was very impressed. Terrence approached me, ask me what was my price range and showed me exactly what I was looking for. He did not try the salesman spill ( oh let’s ge Terrence approached me, ask me what was my price range and showed me exactly what I was looking for. He did not try the salesman spill ( oh let’s get you into a new car). Very professional and humbling. My 2nd car from this dealership. Everyone was nice from the beginning to me driving my car off the lot. Did I say, very impressed!! More

I was very happy with the service I received at this dealership, I will recommend them to anyone looking for a vehicle. dealership, I will recommend them to anyone looking for a vehicle. More

Truly amazing experience! Our Salesperson was the absolute best. Not too pushy, and actually listened to what we said. Overall the staff we encountered was a true pleasure! K Our Salesperson was the absolute best. Not too pushy, and actually listened to what we said. Overall the staff we encountered was a true pleasure! Keep doing great work! More

This was a very pleasant experience. I was well informed during the whole process. I highly recommend Fred Anderson Nissan. I was well informed during the whole process. I highly recommend Fred Anderson Nissan. More

Dear Fred Anderson Nissan Of Raleigh, the Dealership Owners and Potential Customers, I hope this message finds you well. I am writing to provide feedback regarding my recent experience with your serv Owners and Potential Customers, I hope this message finds you well. I am writing to provide feedback regarding my recent experience with your service department. In February of 2024, I purchased a vehicle from your dealership and was initially impressed by the exceptional customer service provided during the sales process. However, I recently encountered an issue with the front brakes of the vehicle, which required replacement in April 2024. During my inquiry about the reason for the brake replacement, I was informed by a very courteous advisor that the brakes scored a 3 on the inspection. This prompted me to delve further into the matter, as I recalled receiving a video of the vehicle's service indicating that the back brakes had been replaced at the time of purchase due to safety concerns, with a score of 2-3. Unfortunately, the front brakes, although close to the danger level, were not replaced during the initial service, leaving me to cover the cost just two months after acquiring the vehicle. While I understand that the vehicle was purchased in a used condition, I believe there should be a certain level of moral responsibility exhibited by the company, especially considering the claims of exceptional service and customer satisfaction. When a part such as brakes comes so close to failure, it raises concerns about the thoroughness of the initial inspection and the transparency of information provided to customers. I am particularly troubled by the potential use of the "As-Is" clause as a means to avoid replacing critical parts that are nearing failure or pose safety risks. Had I been made aware of the brake's condition and near-failure status during the purchase process, I would have been better informed to make a decision about the vehicle or opt for a different option. I recommend that customers ask to review the multiple-point inspection report before finalizing a vehicle purchase to avoid potential issues with faulty or near-failing parts. Unfortunately, the inspection report was not included in my bill of sale, and no disclosure was made regarding the condition of the brakes. I understand that these issues may not be unique to my experience, and I urge the company to review its processes to ensure transparency, accountability, and customer satisfaction. A proactive approach to addressing potential issues before they escalate can enhance the overall customer experience and maintain trust in the brand. Thank you for considering my feedback, and I hope this serves as an opportunity for improvement in the future. Sincerely, Kyla More