Fred Anderson Nissan of Raleigh

This was a very pleasant experience. I was well informed during the whole process. I highly recommend Fred Anderson Nissan. I was well informed during the whole process. I highly recommend Fred Anderson Nissan. More

Dear Fred Anderson Nissan Of Raleigh, the Dealership Owners and Potential Customers, I hope this message finds you well. I am writing to provide feedback regarding my recent experience with your serv Owners and Potential Customers, I hope this message finds you well. I am writing to provide feedback regarding my recent experience with your service department. In February of 2024, I purchased a vehicle from your dealership and was initially impressed by the exceptional customer service provided during the sales process. However, I recently encountered an issue with the front brakes of the vehicle, which required replacement in April 2024. During my inquiry about the reason for the brake replacement, I was informed by a very courteous advisor that the brakes scored a 3 on the inspection. This prompted me to delve further into the matter, as I recalled receiving a video of the vehicle's service indicating that the back brakes had been replaced at the time of purchase due to safety concerns, with a score of 2-3. Unfortunately, the front brakes, although close to the danger level, were not replaced during the initial service, leaving me to cover the cost just two months after acquiring the vehicle. While I understand that the vehicle was purchased in a used condition, I believe there should be a certain level of moral responsibility exhibited by the company, especially considering the claims of exceptional service and customer satisfaction. When a part such as brakes comes so close to failure, it raises concerns about the thoroughness of the initial inspection and the transparency of information provided to customers. I am particularly troubled by the potential use of the "As-Is" clause as a means to avoid replacing critical parts that are nearing failure or pose safety risks. Had I been made aware of the brake's condition and near-failure status during the purchase process, I would have been better informed to make a decision about the vehicle or opt for a different option. I recommend that customers ask to review the multiple-point inspection report before finalizing a vehicle purchase to avoid potential issues with faulty or near-failing parts. Unfortunately, the inspection report was not included in my bill of sale, and no disclosure was made regarding the condition of the brakes. I understand that these issues may not be unique to my experience, and I urge the company to review its processes to ensure transparency, accountability, and customer satisfaction. A proactive approach to addressing potential issues before they escalate can enhance the overall customer experience and maintain trust in the brand. Thank you for considering my feedback, and I hope this serves as an opportunity for improvement in the future. Sincerely, Kyla More

Friendly service, very helpful very informative. It was nice talking to the few people we did talk too. I would definitely buy again from them. It was nice talking to the few people we did talk too. I would definitely buy again from them. More

Friendly staff selection of cars to look at and test drive.. like my new car trying to get used to the seat and learning about technology drive.. like my new car trying to get used to the seat and learning about technology More

I had a wonderful buying experience at this dealership. The representative and financial manager that handle my account provided excellent service. The representative and financial manager that handle my account provided excellent service. More

The nissan pathfinder we got was limited edition and we love it. Would not trade it for any other. love it. Would not trade it for any other. More

May 2023 - I traded in my 2018 Lexus for the current 2021 Nissan Rogue with 9000 miles on it. The car originally had cloth seats and I purchased leather. Nissan provided me with a loaner until the leather Nissan Rogue with 9000 miles on it. The car originally had cloth seats and I purchased leather. Nissan provided me with a loaner until the leather seats were installed. During installation the battery was removed to complete the installation. After completion of the leather installation the battery was re-installed improperly and had to be towed back to Nissan for repair before I ever received the car. June 30, 2023 (10,000) – The car was bought to Fred Anderson Nissan of Raleigh and diagnosed with Internal failure with the ABS accuator and the electric unit. And was there until July 10th. October 27, 2023 – Service In between October 27 and December 13 – The car would start intermittently. At times the car would not start, I would wait until the warning light/park light went out and then it would restart. This occurred for about 1 month. December 13, 2023 – The car was towed to Nissan for not starting which I now know to be an internal failure with the electrical unit which was the original maintenance concern. December 16, 2023 - Met with the GM and explained the issue and he connected me with an associate and sales manager to trade the car back to Fred Anderson Nissan. The deal that was offered to me was for a 2023 Nissan Rogue with increased payments ($650) and extended months (96 Months). The sales manager stated that was the best they could do to assist me with my problem because the dealership would suffer a loss. December 17, 2023 – I picked the car up from Nissan as they said the repair had been made. Which was a replacement battery. The car started on the lot and I drove it back to Clayton. December 18, 2023 - The car would not start in the morning (6:00am) and was towed from Clayton back to Nissan for continued evaluation as to why the car would not start. The car remained at Nissan for further diagnosis but it was stated the car will start and nothing else could be done because the malfunction could not be reproduced. December 23, 2023 – My wife came to pick the car up and it would not start. Displaying the same recurring problem Nissan stated had been fixed. In speaking with the service manager, he stated they would have to bring in the engineering team as ground support would not be able to address this issue because they could not figure out the problem. He felt the problem was a result from the initial wiring concerns. December 26, 2023 – Internal battery failure has continued. WO#9198127 (Internal Failure) WO#9197460 (Oil Change). However, the car did not need an oil change or service but that is what’s entered in the system. December 27, 2023 – Spoke with a service agent who shared the car has started since December 23rd and the problem is not reproducing for further evaluation and at this time waiting on a response from Nissan warranty to attempt repair. Throughout the entire process I’ve had to initiate contact with Nissan to get an update on my car as I am not receiving call backs. Each time I’ve had to drive from Clayton to Nissan (45min) to speak with someone in person for some type of feedback. Additionally, no one can address the electrical issues my car is having. To date, I am extremely frustrated with not only the service but the fact that I have no reliable transportation. January 27, 2024, I was in Hickory, NC with my wife and small child and the car would not start. I sat in the parking lot for 45 minutes trying to get the car to start. The car eventually started, and I was able to drive back home. I had to leave my car running as I went into the store for fear of it not starting again. I contacted Steve Martinez, GM of Fred Anderson Nissan, immediately making him aware and providing a video of the car not starting. Steve instructed me to bring the car back to Nissan on Monday morning for further diagnosis. January 28, 2024, The car was not driven as I was uncertain, I would be able to get back home. Jan More

My experience with Fred Anderson was flawless. My salesman was awesome. Very accomodating. Great experience! My salesman was awesome. Very accomodating. Great experience! More

Everyone was very nice and we felt comfortable and relaxed with our purchase. Our salesman was very informantable about vehicle we purchased. I would recommend Fred Anderson Nissan to anyone wanting t relaxed with our purchase. Our salesman was very informantable about vehicle we purchased. I would recommend Fred Anderson Nissan to anyone wanting to purchase a new or used vehicle in this stress free environment. More

Visiting this dealership over the years and watching a consistent decline in several areas of customer service has become as much of a disappointment as a visit to the NC DMV. On average over the past consistent decline in several areas of customer service has become as much of a disappointment as a visit to the NC DMV. On average over the past 7 years all of my service appointments have cost me a minimum of 3 hours per trip, today it was 8.5 hours, just for a battery replacement. Of course they don't communicate or provide any updates at all, even when they take your mechanic off of your car to work on a different one, it would have been nice to know that up front! Sitting in a waiting room chair for 8.5 hours with no idea of the status of my car is stressful enough, I shouldn't have to chase someone down for an answer, only to be told they prefer to communicate via text. I thought car dealerships were all about face to face relationships? And at the end of this painful shift I find out all of this was for a battery replacement, even worse they tell me it could have been done sooner if they knew it was a battery replacement, really?? 3 batteries in 3.5 years from Fred Anderson, why would I expect a bad battery only after 1 year? I lived in MN, batteries lasted 5 years on average, in below zero weather!! And isn't the point of a service appointment for them to diagnose the issue, not me.... Finally I get my car back, thinking after all of these battery issues some of the cost would be covered by battery warranty, not quite. Not only do they tell me the warranty is shy by a few months, they suggest I could wait up to another 2 hours for them to see if Nissan would cover it. Stick a fork in me, I'm done! I have given this dealership many years of loyalty, there used to be a time when that meant something. There also used to be a time when customer service was a priority. The customer deserves better!!! In all actuality this is a 1 star experience, but I do give credit for loyal work. More