Fred Anderson Nissan of Raleigh

Great experience 4th car that our family has purchased from this dealership. Friendly sales staff. We will definitely be purchasing here again in the future. from this dealership. Friendly sales staff. We will definitely be purchasing here again in the future. More

Rafael and Shi were very informative and not pressuring. COVID practices were in place. Dealership was clean and staff polite. Assistant manager & finance folks were helpful. COVID practices were in place. Dealership was clean and staff polite. Assistant manager & finance folks were helpful. More

I purchased a 2020 Rogue in 2019. My first issue in 2020 was the ac wasn’t working properly. A part had to get ordered, which took about 2 months to come back. It was a hassle to get that part, bc they said was the ac wasn’t working properly. A part had to get ordered, which took about 2 months to come back. It was a hassle to get that part, bc they said it would be in in a week but it turned out to be about 2 months, but that part finally got fixed. In the meantime while waiting on the part occasionally gray smoke would come out the vents. I told the dealership when I took it back to get the part for the ac and was told that Nissan will only fix it if it’s duplicated. They couldn’t duplicate it so the assumption was maybe the part that they replaced will solve the problem. It didn’t. When the smoke would come out of vents was usually when I was on highway driving and it would take me by surprise. It didn’t happen daily. Sometimes it was every other week, but it would always catch me off guard. The first time it happened I was thinking was that the vehicle would catch on fire. It would last for about a good 10-20 seconds, while in process I’m trying to deal with traffic, rolling down my window and trying to pull on side of road on busy highway so I can get out but then it stops. The smoke had a certain indescribable scent that came with it. This only has happened in spring, summer and early fall while using ac. I haven’t had the issue in winter months w heater, which lets me know it’s the ac. I tried to record smoke, but you can’t see it in video. I showed it to same service manager and he said you can’t tell. I have a witness, bc they also saw the smoke and brought it to my attention while driving 70 mph on highway. I called back and made an appointment for repair. After just about waiting all day (7 am until about 3 or 4 p, I was furious bc they said they couldn’t duplicate problem. He said they had never heard of that issue. The same service manager (male) told me to bring it back up that following Monday and they will get me a loaner vehicle so they can keep Rogue. I called bf I came and was told by the same service manager in so many words that couldn’t happen bc he spoke with someone and said could only get a loaner vehicle if problem was duplicated. I told him, he did not tell me that on Saturday while I was there. I took vehicle back to shop for another issue a couple of months later bc every time I go over a speed bump in a neighborhood up a hill, there is a squeaking noise that sounds like a jerk/clicking noise with the seats or tires when I go over the bump. The issue was going on prior, but I was trying to resolve the ac issue. I took it back to shop and again, w a different service manager (male) but again they couldn’t duplicate issue. After leaving it there all day, that’s the response I get. I had to call them and see if my vehicle was ready, bc I had not heard anything from them. By the time they finished apparently the guy who worked on the vehicle had left for the day. So I wasn’t able to get questions answered to see if he drove my vehicle up the hill over bumps (bc they can at their location; they have hills with speed bumps on property). So all they could tell me was we are documenting the issues in our records. The service manager told me I can call and speak to him if I hear it again and he can ride with me to see if he hears it. I don’t stay close to the dealership property and I rarely go on that side of town. As I told them, I’m concerned when the warranty runs out I will be stuck with these issues to pay out of pocket. I keep up the required maintenance on vehicle faithfully. I told the service manager and the person who sold me the vehicle they sold me a defective vehicle and I’m not happy with my purchase. I feel like they are giving me the run arounds until the warranties expire. I did not have these issues with my 2017 Rogue, which was the reason I agreed to trade it in. I have to work like others and the only time I have availability to take care of personal things is on weekends. I am not giving them any stars if I could. The only reason I go there for maintenance is bc of the warranty. Other than that I would have taken it somewhere else where I knew could find problem and fix it, but Nissan have all these restrictions. The wording I feel they love to use is Nissan won’t fix it if can’t duplicate problem. They don’t realize I have basically marketed in so many words Nissan. When I first got my Rogue, I convinced a couple of people to get a Nissan, in which one person got a Rogue and the other got a car. I am disappointed with this so called Nissan Family and will be trading this vehicle in to go back to my first family I was with for 17 years “Toyota”, but through a different dealership. More

The experience was literally perfect. The people, the service... perfect. They helped with everything and did their did job top tier. It was definitely amazing service... perfect. They helped with everything and did their did job top tier. It was definitely amazing More

The dealership worked with us to make sure the financial deal work in our favor to purchase the vehicle. Salesman provided us the correct paperwork and informed us by follow up and make sure that everything deal work in our favor to purchase the vehicle. Salesman provided us the correct paperwork and informed us by follow up and make sure that everything went well with the process. Thank you More

I totalled my other vehicle unfortunately and went to Fred Anderson of Nissan to look at a used Nissan Kick. Upon getting there Jermaine approached us and got us set up for test drive- while juggling two Fred Anderson of Nissan to look at a used Nissan Kick. Upon getting there Jermaine approached us and got us set up for test drive- while juggling two other people. After the drive he sat us down and showed us numbers, even showing a new Nissan Kicks would be a similar price. I purchased a brand new Nissan Kicks in my budget with gap and love it. We even saw some messed up tint and Jermaine set me up to drop the vehicle off, give me a loaner, and get that tint fixed. More

They were really friendly and helpful! Mr.Afework was very detailed about the car. Definitely a good place to get a car and cheap. Definitely coming back very detailed about the car. Definitely a good place to get a car and cheap. Definitely coming back More

Our rep was amazing, he made the car buying experience one of the greatest I've ever had. I will definitely recommend this dealership! Thanks again! one of the greatest I've ever had. I will definitely recommend this dealership! Thanks again! More

My experience was great. This was my second car that I have purchased from Fred Anderson Nissan. We were in and out within 2hours. The gentleman (Jamon) that helped us was awesome. We were able to look a have purchased from Fred Anderson Nissan. We were in and out within 2hours. The gentleman (Jamon) that helped us was awesome. We were able to look at several vehicles to decide on what we wanted. The whole process was great, including the finance manager (Tony) that we visited in the end. I would definitely go back to buy another vehicle there in the future!! More

Loved this hassle free Dealership! They have amazing deals! Taiwan was so attentive and really made the experience worth it! They have a lifetime customer now! Go see Taiwan and tell her Miriam sent you deals! Taiwan was so attentive and really made the experience worth it! They have a lifetime customer now! Go see Taiwan and tell her Miriam sent you! You won’t be disappointed 🤗So totally satisfied 🥰 More