Fred Anderson Nissan of Raleigh

I wanted to buy a car without the hazle of going back and forth, I wanted someone who was straightforward and caring and that's what I got from Malcom. Thank you for listening and caring forth, I wanted someone who was straightforward and caring and that's what I got from Malcom. Thank you for listening and caring More

My wife and I recently purchased a Nissan Rogue at Fred Anderson Nissan in Raleigh and I feel impressed to share some thoughts of our recent experience. First, the positive. Mr. Tony Degrezia, Busines Anderson Nissan in Raleigh and I feel impressed to share some thoughts of our recent experience. First, the positive. Mr. Tony Degrezia, Business Manager was friendly, helpful, and professional. We had secured financing with our local credit union, and he took his time with us exploring additional financing opportunities. Due to a very strong credit rating, he was able secure a lower rate. He was efficient and respected our time and we were in and out of his office in a timely manner. His customer service skills are an asset to the dealership. My wife and I had a good test-driving experience, identified a vehicle we both liked, and began to negotiate a reasonable purchase price. Due to work conflicts, we were not able to finalize the sale until 6 days later (we live over an hour away). The night after completing the purchase, I went online and found the dealership had dropped the price on the vehicle we had purchased an additional $500. It would have been nice to know before we signed the paperwork that the price had been dropped and to have benefited in some manner by that price adjustment. In my opinion, it is always good business to put the customer first and to pay attention to details. Secondly, after we signed the purchase documents, we were given 1 key and told that it was the only key available. If we wanted a second key, we were informed it would cost an additional $300. I have never purchased a vehicle at a dealership and been told after the fact we would have to purchase an additional key. In addition, when my wife started the car up at the dealership for the trip home, the warning light on the key came on, "key low battery". I think when a person pays $26,000 for a vehicle there should be 2 functional keys provided as part of the sale and batteries should be a part of the vehicle checklist. At a minimum, an offer to share the expense of a second key should have been made. It is always good business to put the customer first and pay attention to details. Lastly, as my wife pulled out of the dealership, the car's fuel tank light immediately came on and reported 34 miles until empty. I have never purchased a car from a dealership without a full tank of gas. It is always good business to put the customer first and to pay attention to details. The difference between an average or good dealership and an excellent dealership that promotes a high level of customer service, trust, and repeat business is putting the customer first and paying attention to the details. We are enjoying the vehicle but still have a very unsettled feeling about our first experience with the Fred Anderson brand. In my opinion, the dealership did not pay attention to the details or put the customer first. I would not recommend this dealership. More

Brandon worked with us to find the real deal for our Nissan Altima. We would definitely come again for another vehicle. Nissan Altima. We would definitely come again for another vehicle. More

The people were nice and the process was simple and brief! Thanks for everything guys! brief! Thanks for everything guys! More

The service always excellent , kind and caring workers. Always assured me everything will be taken care of. Let me know what they’re doing when working on my vehicle. Will always deal with Fred Anderson Ni Always assured me everything will be taken care of. Let me know what they’re doing when working on my vehicle. Will always deal with Fred Anderson Nissan of Raleigh on Glenwood Avenue in Raleigh NC. Thanks!!! More

Josh walked right up to us and was so helpful throughout the entire experience. I was very pleased! the entire experience. I was very pleased! More

Eric was great, he worked my deal as he said he would. There was no extra or excess pushy talk of getting me into a car. I was in and out in no time! There was no extra or excess pushy talk of getting me into a car. I was in and out in no time! More

We bought our Rogue yesterday without any hassle. We found Eric Garrett to be extremely helpful and he strived to give us the best deal. Having purchased our second car from this dealer, I feel like We found Eric Garrett to be extremely helpful and he strived to give us the best deal. Having purchased our second car from this dealer, I feel like I'll be back. I would highly recommend them. More

Teamwork is making the dream work at this dealership. Responsive, helpful, professional, and down to earth pros at this dealership. I knew what I wanted and they made it happen for us in less than a days Responsive, helpful, professional, and down to earth pros at this dealership. I knew what I wanted and they made it happen for us in less than a days work. Shi, Tony, and Zeke were awesome to work with and out of the experiences I’ve had with Nissan dealerships and service depts this is the most squared away and professional group I’ve purchased from. Very happy with our purchase of our 2022 Altima SR. More

I told them about my free car oil changes (from getting a new car) and they still made me pay just for the oil change. They said they’d refund me back, but they never did. new car) and they still made me pay just for the oil change. They said they’d refund me back, but they never did. More