Fred Anderson Nissan of Asheville - Service Center

Don't take your car here for maintenance! As soon as I can find someone at a higher level, I will complain to them. What a poor experience! Never again. Appointments mean nothing. Had an ap As soon as I can find someone at a higher level, I will complain to them. What a poor experience! Never again. Appointments mean nothing. Had an appointment and waited nearly an hour and a half before being told it would take 2 and a half hours to fix. Was charged twice what another dealer would have done the work for (I checked). No offer of a rental car. I was charged for the diagnostic ($125) - most dealers will void that charge if you agree to have the work done there. Not Anderson Nissan! What a rip off! My daughter just had new brakes put on her car and Toyota gave her a loaner to drive for the afternoon. Clearly, Toyota provides better customer service than this dealership. I can't wait for the survey...it will be a pleasure to give the rating you deserve. More

Not a good experiance I bought a certified used Nissan Altima vehicle here and just over a year later, I noticed some sputtering on acceleration. So I bought the extended w I bought a certified used Nissan Altima vehicle here and just over a year later, I noticed some sputtering on acceleration. So I bought the extended warranty that covered everything except tires and brake pads… Then I took my car into a dealership where I moved to and found some serious issues… After a week of waiting while renting a car, they then told me that my car was not covered by the warranty because it had been less than 30 days. When I bought the warranty from Michael Duncan at Fred Anderson Nissan of Asheville. I asked when it went into effect. He said immediately! So I took my car right in to see what was wrong with it. Now that the assessment has come back that my car needs a transmission replacement, an expensive repair, they tell me it’s not covered. When I specifically, bought a warranty that covers exactly that. The estimated price for this repair is $3,600 which now I have to come up with out of my pocket.. I have just spent $650 this week waiting around. Car rental $300, cost of testing the car $150 and the down payment on the warranty $200 which is a worthless piece of paper from Fidelity Warranty Services, Inc. out of Deerfield Beach FL, and yet, I am still sitting here stranded with no transportation. I’m a self-employed business man who works from Asheville to Raleigh and now, I’m going to be out of business. I spent everything I had to try to get this resolved quickly so I can get back to work… To make matters worse, I experienced a level of unprofessionalism and finger pointing and a lack of dedication to resolve this issue that I have not experienced a long time. I’ve called in about 50 times, left messages with everyone from Michael Duncan to the General Manager Don Woodruff and no call backs…. I have to get lucky and catch them answering their phone when they aren’t looking at caller ID#. Just ridiculous. I’m just trying to save my business and need answers. More

Service Department Has Gone Downhill I left my car at the service department for my 105,000 service today. They took me to my office while the work was being done and the guy who picked m I left my car at the service department for my 105,000 service today. They took me to my office while the work was being done and the guy who picked me up scared the daylights out of me driving back to Andersen. I don't scare easily but sat in the passenger seat just hoping we were not in an accident. I told the service department he did not need to be driving the van when I got back there. Then my service was completed and I opened my car door to get in and was hit with a very strong smell of cigarette smoke. I have allergies and take shots and medication for my allergies so cigarette smoke does not work for me. I complained to the service department and they said he probably did not smoke in my car but that the guy who worked on my car was a smoker. He should never have gotten in my car while smoking or with the smell in his clothes as now the smell in my car was strong. My eyes started burning and became puffy, my throat was raw and I could taste cigarette smoke on my lips. I am a Realtor and I have people in my car all the time with sensitivity to smells so I try and keep my car odor free. Now I have a smoke smell in my car. Jennifer did ask me if she could take it back and have them handle the smoke smell but I was already running late for an apt. at that time and did not have time to wait any longer. On top of that when I left I started looking for my information on what was done that I paid about $900 for and realized they never gave me my paperwork. I called the service department back and asked Jennifer to email it to me. This was around 5pm and as of midnight tonight I still do not have it in my email. This was a horrible experience and I hate that I have to go back to maintain my car in the future. I really hope they make some changes before my next visit. I have left Don Woodruff a message to call me tomorrow as he had left for the day. It shall be interesting to see if I receive that phone call tomorrow. More

Excellent experience purchasing a new car from Anderson Niss Brought my car in for a routine service visit and mentioned to Jon that I was going to look at some SUVs with my wife. He asked if I wanted a rep to a Brought my car in for a routine service visit and mentioned to Jon that I was going to look at some SUVs with my wife. He asked if I wanted a rep to answer questions and I said I wasn't sure how serious we were about looking. He told me he understood and gave us Sam's name in case we had questions. We looked at a Rogue and had some questions. Sam answered them all, we took a test drive, and ended up purchasing the Rogue that morning! We greatly appreciated both Jon and Sam's help, they were great! More

Excellent Sam was very helpful and kind and not pushy.He knew exactly what he was doing.we werent there for a long time. I really trusted Sam and he is a great Sam was very helpful and kind and not pushy.He knew exactly what he was doing.we werent there for a long time. I really trusted Sam and he is a great slaes man More

Service and Maintenance / Family Plan I will never buy a car from this dealer again. They stated when my wife and I bought our Nissan Quest that the Family Plan was the way to go. Since pu I will never buy a car from this dealer again. They stated when my wife and I bought our Nissan Quest that the Family Plan was the way to go. Since purchasing our van we have had to have the brakes replaced on the rear at a cost of almost $300. I tried to have them replaced else ware but was told by Fred Anderson if I do so the warranty will be voided. We needed tires so when checking prices Fred Anderson told me they would not recommend a certain tire however that is the exact same tire they put on the car at Nissan. We bought tires at Discount Tire and received free rotation for life of tire. When we went in for a "FREE" oil change the Nissan service department said I still have to pay Fred Anderson to rotate the tires. They charged me $25 for tire rotation but, DID NOT rotate the tires I marked them before going in for service and they are in the same place as before I got there. This tells me the oil change is not free I pay for it every time with tire rotation that probably never get's done! I am disgusted with the attitude the service tech. gave my wife when she questioned the tire rotation fee on her receipt. The service department at Brevard Rd. in Asheville is very unprofessional and rude! I will never purchase another Nissan at Fred Anderson again and I will make sure everyone I know understands what they are in for when purchasing one there as well. More

Friendly, courteous and very much eager to help in anyway po The 2015 Nissan Altima I just purchased was the second Altima that I have purchased from Fred Anderson Dealership. Mr. Sam Hartman took my interests t The 2015 Nissan Altima I just purchased was the second Altima that I have purchased from Fred Anderson Dealership. Mr. Sam Hartman took my interests to heart and was patient with my constant questions and wanting to see car after car. I really had no intention of trading up, but I can tell you in all honesty, I am glad I did. Thank you Sam, I will keep you in mind when others I know are looking for a car. I've always had quick service and honest service on my cars when I take it to be serviced. The dealership is clean, attractive and the people are very friendly. More

Still sitting Brought my pathfinder in for airbag recall. I was told when I made appt it would take 1.5 to 2 hours. Still sitting 3.5 hours later. Guess my time is Brought my pathfinder in for airbag recall. I was told when I made appt it would take 1.5 to 2 hours. Still sitting 3.5 hours later. Guess my time is not important. Had to call a friend to pick up my child from school. This is why dealerships are terrible!!! Will never buy anything that I have to use this service dept again. More

We were 800 miles from home and experienced a transmission problem. We drove to Anderson Nissan very gingerly and stopped, unannounced, for help. Adam suggested it was likely a computer glitch (w transmission problem. We drove to Anderson Nissan very gingerly and stopped, unannounced, for help. Adam suggested it was likely a computer glitch (which it was) and had it repaired in about an hour at a very reasonable price. Our drive back to New York was uneventful. Thank You! More