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Fred Anderson Nissan of Asheville - Service Center
Asheville, NC
98 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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98 Reviews of Fred Anderson Nissan of Asheville - Service Center
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November 24, 2019
Good prompt service. I was immediately waited on. Staff was very friendly. The car was delivered to me clean and on time. That’s why I use Fred Anderson Nissan. was very friendly. The car was delivered to me clean and on time. That’s why I use Fred Anderson Nissan. More
by chili_head
Employees Worked With
Jennifer Kendall
November 23, 2019
ANDREA was very professional, efficient and fast during my visit. She also informed me of the costs of future additional service work I would need in the future. my visit. She also informed me of the costs of future additional service work I would need in the future. More
by Stevelewis7948
Employees Worked With
Andrea Sechrist
April 25, 2019
Busted old car easily replaced by brand new one Went to the asheville dealership for repairs on an old vehicle, thankfully Jeff assisted me more than necessary and I was able to walk out with a bran Went to the asheville dealership for repairs on an old vehicle, thankfully Jeff assisted me more than necessary and I was able to walk out with a brand new vehicle because the old ones transmission went out More
by Dannyboy
Employees Worked With
Zain Rigsby, Missy Batten, Jeff Parton
February 21, 2019
Great service Came in the dealership to get help on a cell phone issue. Was in and out in 15 minutes and problem is rectified.. Jeff was a great help. Came in the dealership to get help on a cell phone issue. Was in and out in 15 minutes and problem is rectified.. Jeff was a great help. More
by Hayes
Employees Worked With
Jeff Parton
July 17, 2018
Always courteous! I've had my vehicle since new in June of 2015 I now have 122,00 miles on it. Fred Anderson has done all service and I have had no problems with my car I've had my vehicle since new in June of 2015 I now have 122,00 miles on it. Fred Anderson has done all service and I have had no problems with my car at all. I have been very happy with the service department and the time it takes to be in and out. The staff here always makes me feel welcome. Thanks for all your hard work. More
by Dj81
Employees Worked With
Art, Jennifer Kendall, Jon Jansnosko, Marlon Cohn
July 12, 2018
Service Department in need of Service The issue is really between the dealership and Nissan corporate that creates a barrier to simply doing the right thing for the customer. The dealersh The issue is really between the dealership and Nissan corporate that creates a barrier to simply doing the right thing for the customer. The dealership can do more to alleviate stress for the customer though. Rough service experience. More
by MedMan
Employees Worked With
Jennifer Kendall
April 24, 2018
Service Nightmare I made an appointment to have my car serviced due to a recall. When I called to make the appointment I was informed that the service would take two ho I made an appointment to have my car serviced due to a recall. When I called to make the appointment I was informed that the service would take two hours and there was a courtesy shuttle so that I didn’t have to stay at the dealership and wait. When I show up for my pointman at 4 PM with my toddler in tow I am informed that the repair takes 2.5 hours and they close at 6 PM so I will either have to leave my car and pick it up tomorrow or reschedule this appointment. This is ridiculous and a waste of my time. I will absolutely take my business elsewhere from here on out. More
by Britt
Employees Worked With
Andrea Sechrist
December 02, 2017
Family plan? I took my sons 2015 Frontier in for an oil change and was told that it was due a 40,000 mile service which would be fine if we had a owners manual to I took my sons 2015 Frontier in for an oil change and was told that it was due a 40,000 mile service which would be fine if we had a owners manual to know what was required, the truck was sold without one. I finally got one ordered while at this visit. After they completed the work I was given a bill for 120 dollars so I guess the oil change is not free or the other work (draining brake fluid) makes up for it plus some. This will be the last visit to this service department as I will do the service myself from now on, at least I won’t get treated like I know nothing about working on vehicles if I do it myself. BEYOND AGGRAVATED More
by Dannym1
Employees Worked With
Jon Jansnosko
May 08, 2017
Bad, Overpriced, Slow Service The service was bad, slow, and over priced. Finally after being there all day when everything was suppose to be done we found out one of the main thin The service was bad, slow, and over priced. Finally after being there all day when everything was suppose to be done we found out one of the main things we went there to get done (mount a spare tire) was not and it was explained it would cost a significant amount more (over $230 for the part / over $245 with taxes) to simply get a part to mount a spare tire? They also said it would require another visit. The prices charged for the other services were very high (once we got home and did some research on comparable prices) and frankly we do not trust any of the work they did or what they told us. They left oil stains and smudges in the vehicle. I would stay away from this place for service and/or sales. More
by Ripped Off
Employees Worked With
Jennifer Kendall
March 03, 2017
Worst Service Ever Andrea Sechrist handled our service for our vehicle. She is the worst assistant service manager I have ever seen. After not being able to ask her a si Andrea Sechrist handled our service for our vehicle. She is the worst assistant service manager I have ever seen. After not being able to ask her a simple question over the phone & listening to her tell me that I'm not listening to her, I was finally able to ask my question to her manager. She does not want to listen to anything you say. Only talk over you & interrupt you & tell you how great a job she's doing by saving you a bunch of money on parts that you can get cheaper from ordering online. We were charged parts & labor to fix an error. That part didn't fix it. Then we were charged parts & labor for another part to fix the same error. That part didn't fix it either. Then we were charged parts & labor again for another part to fix the same error. This finally fixed it. It seems their diagnoses is to just change parts. Our vehicle was there 13 days, then we were told it's all done by Andrea Sechrist. After paying for the job, including parts & labor for items that were fine to begin with, we then did an inspection & found out the entire job still wasn't done. Only part of the job was done. She wasn't planning to tell us that another part needed to be ordered. Most unprofessional person in service I have even dealt with. If going in for service, I would recommend getting someone other than her. I highly doubt they could be worst than her. More
by Car Owner
Employees Worked With
Andrea Sechrist
