Fred Anderson Nissan of Asheville - Service Center

Family plan? I took my sons 2015 Frontier in for an oil change and was told that it was due a 40,000 mile service which would be fine if we had a owners manual to I took my sons 2015 Frontier in for an oil change and was told that it was due a 40,000 mile service which would be fine if we had a owners manual to know what was required, the truck was sold without one. I finally got one ordered while at this visit. After they completed the work I was given a bill for 120 dollars so I guess the oil change is not free or the other work (draining brake fluid) makes up for it plus some. This will be the last visit to this service department as I will do the service myself from now on, at least I won’t get treated like I know nothing about working on vehicles if I do it myself. BEYOND AGGRAVATED More

Bad, Overpriced, Slow Service The service was bad, slow, and over priced. Finally after being there all day when everything was suppose to be done we found out one of the main thin The service was bad, slow, and over priced. Finally after being there all day when everything was suppose to be done we found out one of the main things we went there to get done (mount a spare tire) was not and it was explained it would cost a significant amount more (over $230 for the part / over $245 with taxes) to simply get a part to mount a spare tire? They also said it would require another visit. The prices charged for the other services were very high (once we got home and did some research on comparable prices) and frankly we do not trust any of the work they did or what they told us. They left oil stains and smudges in the vehicle. I would stay away from this place for service and/or sales. More

Worst Service Ever Andrea Sechrist handled our service for our vehicle. She is the worst assistant service manager I have ever seen. After not being able to ask her a si Andrea Sechrist handled our service for our vehicle. She is the worst assistant service manager I have ever seen. After not being able to ask her a simple question over the phone & listening to her tell me that I'm not listening to her, I was finally able to ask my question to her manager. She does not want to listen to anything you say. Only talk over you & interrupt you & tell you how great a job she's doing by saving you a bunch of money on parts that you can get cheaper from ordering online. We were charged parts & labor to fix an error. That part didn't fix it. Then we were charged parts & labor for another part to fix the same error. That part didn't fix it either. Then we were charged parts & labor again for another part to fix the same error. This finally fixed it. It seems their diagnoses is to just change parts. Our vehicle was there 13 days, then we were told it's all done by Andrea Sechrist. After paying for the job, including parts & labor for items that were fine to begin with, we then did an inspection & found out the entire job still wasn't done. Only part of the job was done. She wasn't planning to tell us that another part needed to be ordered. Most unprofessional person in service I have even dealt with. If going in for service, I would recommend getting someone other than her. I highly doubt they could be worst than her. More

An embarrassment to the name Nissian We purchased a brand new 2015 Nissian Altima in January. We have already spent over $2,000 in repairs to breaks, tires, and a mysteriously never fixed We purchased a brand new 2015 Nissian Altima in January. We have already spent over $2,000 in repairs to breaks, tires, and a mysteriously never fixed alignment. Not to mention that our warrenty included breaks for the first 100,000. They never mentioned that you get the $45 break pad for free but you still pay $400 plus for the service charge. The most recent insult to injury has been that when placing the car into park the gear shift snapped. When I called the service department to make an appointment, Brittnay, in scheduling refused to listen to the reason for my call and would not make me an appointment until she sent me to service. I hung up and called back, spoke with a different lady and had no issue. This company and dealership are a farse and will not support ANY of the promises made and contracts signed. I can't wait for them to drag out this new service for weeks and weeks waiting on mysterious parts that never show up... More

Third time is not a charm I recently moved to Asheville, bought a pre owned Nissan Rogue and started using Fred Andersen for my service/repair. I had taken my car to this deal I recently moved to Asheville, bought a pre owned Nissan Rogue and started using Fred Andersen for my service/repair. I had taken my car to this dealer 2x before, each time it took 2 visits to solve the problem, both times for a problem with the work/fix. When I got a further problem I resolved to give one more chance and try again. BIG mistake!!! I had a repair costing $600 (partly paid for by extended warranty) which did not fix the problem, in fact nothing changed. I was told that the problem was 2 possibly 3 fold, the next repair was going to be $530 and still might not solve the problem. I couldn't get behind the rationale that I would keep paying on a trial and error basis. I spoke to the service director Frank Nicotra, who told me to bring the car in and he would personally get with the technician to solve the problem once a for all. I had further conversations with Frank about being forgiving on the cost, on the basis that I had already had the cost of the initial work to contend with and there had been no change at all. He said he would work with me. I just went to pick up the car and the problem seems to have been resolved but the cost went up to $750!!! I discussed this and then argued the case...so they agreed to lower it to $550. So I ended up paying a negotiated down price that was more than the original quote without any consideration for a) the inconvenience and b) the compensation for an original fix that didn't fix the problem and c) a price that I had to fight for. In the end I dealt with Jennifer who tried hard to make it better even though there was little she could do....she at least tried. Frank said that it would the lowest he could go because it would end up costing him....knowing business as I do I am sure there were more options here .....instead I am an unhappy customer who is unlikely to go here again and would canvas any one I know who owns a nissan too. More