Fred Anderson Nissan of Asheville

Fred Anderson Nissan of Asheville responded

We are deeply concerned that you feel your mother’s experience here was anything less than exceptional. We would gladly take another look at her concerns with her Nissan Sentra at no charge. But several items you mentioned deserve to be clarified: “She took it to Fred Anderson on 6/3/15 and was told nothing was wrong with the power but it needed a brake job.” In fact, one of our certified Nissan technicians drove the vehicle with Ms. Justice. During the test drive Ms. Justice informed the technician that she drives with “both feet” and that the lack of power happens most often on an incline. The technician verified that the vehicle was performing normally and then explained to Ms. Justice that Nissan vehicles are equipped with a safety feature known as a brake override. If the vehicle was getting input (pressing even slightly) on both the gas and the brake then the brake not only slows and stops the car but the car’s computer kills power to the engine. Essentially these cars will only take input from one pedal at a time. The brake pedal input will always override the gas pedal input. This feature was designed to prevent a “runaway” gas pedal. Some of our more senior customers have experienced this problem also. Once they are informed the problem never returns. Also this vehicle is equipped with a Hill Stop Assist Feature. Essentially it keeps you from rolling backward when accelerating away from a stop on a hill. Combined with the aforementioned driving style and brake override feature it seems the most likely problem. “They turned the brake rotors, did not replace the pads” “and not to replace brake pads during a brake job is shameful” Ms. Justice also complained that the brakes pulsate. The technician performed a thorough inspection of the front and rear pads, the rotors, brake lines, calipers and hoses. Everything checked out well except that the front rotors were slightly warped, causing the pulsation. The rotors were turned to correct the warpage and the front pads were both buffed and lubricated to insure they would operate well with the resurfacing of the rotors. I think it’s noteworthy that the technician did not recommend replacing perfectly good pads thus saving Ms. Justice money. “And just a side note to all, don't let them tell you that you need a 4 wheel alignment on a front wheel drive car, it's a lie and not possible, (2 wheel alignment only possible, and should be cheaper” Ms. Justice requested we perform the front end alignment on her car. In fact we always hook up all four wheels when doing an alignment. It would be a useless endeavor to align the front end of a vehicle and not know the positioning of the rear wheels. Many cars have adjustment features on the rear suspension (yes, even front wheel drive). Also we want to insure the vehicle is tracking properly. No amount of front end alignment would cure a vehicle that isn’t properly tracking in a straight line. Checking the rear wheels also provides an assessment of any possible damage or defective rear suspension components. Also noteworthy that there is no difference in price between our two wheel or four wheel alignment. “Then on 7/23/15 she called me again with a dead battery and no way to get to work. So I closed my business and took her a new battery to replace the one checked by Fred Anderson, which showed only 59 amps, costing me over $112.00” We have no record of Ms. Justice requesting we check her battery or informing us of a problem with the battery. However we would normally do this as part of our multi-point courtesy inspection. Even though the problem occurred almost two months after her visit here I am authorizing a refund of $112 to Ms. Justice for the battery. Again, if Ms. Justice is having any continuation of previous problems with her vehicle I encourage her to bring the vehicle back to us and we would be more than happy to take another look at no charge to her. Best Regards, Don Woodruff General Manager

Fred Anderson Nissan of Asheville responded

Bear, thank you for your kind words and congratulations on your new car! We are very happy to hear that it was a smooth process for you as we know buying a car takes time out of your day. We have always had a family mentality here and always will. Happy driving and we'll see you next time! Best regards, Don Woodruff, GM

Fred Anderson Nissan of Asheville responded

Eric, we appreciate you taking the time to write this review about our dealership. Devin is a great asset to Fred Anderson Nissan of Asheville and he will be grateful for the nice comments you left him. We want to accommodate all of our customers' needs and it is great that Devin was able to provide you with excellent service. Congratulations on your brand new car! If there is anything else we can do for you just give us a call! Best regards, Don Woodruff, GM

Fred Anderson Nissan of Asheville responded

We appreciate you taking time to leave us a great review! We are pleased to hear Donald did a great job in assisting you in your purchase. Congratulations and if there is anything else we can do for you please don't hesitate to give us a call! Best regards, Don Woodruff, GM

Fred Anderson Nissan of Asheville responded

Tim, thank you for the kind words. Were thrilled to hear that our team provided you with the easiest car buying experience youve ever had! All of us here at Fred Anderson Nissan of Asheville do our best to insure that every customer is taken care. We really appreciate your business and if you need anything please give me a call. Thanks again! Best regards, Don Woodruff, GM

Fred Anderson Nissan of Asheville responded

Congratulations on your new Leaf! I am happy to hear you are enjoying your purchase. At Fred Anderson Nissan of Asheville, we strive to ensure that no question or concern goes unanswered and its encouraging to know that Zach was able to show you dedicated and personalized service. We are committed to helping each customer get behind the wheel of a car that accommodates their lifestyle and includes all the features that makes it their dream vehicle. We look forward to working with you again! Best regards, Don Woodruff, GM

Fred Anderson Nissan of Asheville responded

Audrey, thank you so much for the wonderful review of your experience at Fred Anderson Nissan of Asheville. Sam is one of the best at his career and your review is spot on. We look forward to seeing you back again in the future! Take care. Best regards, Don Woodruff, GM

Fred Anderson Nissan of Asheville responded

Thank you for leaving us this review, Melissaleigh! We are very happy to hear that Nick could help get you set up with the perfect new car for you. If there is anything more we can do for you please feel free to come back and see Fred Anderson Nissan of Asheville any time! Take care. Best regards, Don Woodruff, GM

Fred Anderson Nissan of Asheville responded

Thank you Padraigin, we love hearing about customers that have a pleasing experience at Fred Anderson Nissan of Asheville and we are glad you are one of them! We know that buying a car is an important decision and we are proud that you chose our dealership. Please feel free to contact us if you have any questions on your new vehicle. Kind regards, Don Woodruff, GM

Fred Anderson Nissan of Asheville responded

On behalf of our dealership, I sincerely thank you for taking the time to write such kind words about our sales team. Each employee is a valued member of the Fred Anderson Nissan of Asheville team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Best regards, Don Woodruff, GM