Fred Anderson Kia of Greenville - Service Center

Oil change The man I dealt with was honest about the time it would take. He was clear but not pushy. I waited 1 1/2 hrs for my car and enjoyed a nice cup of tea. The man I dealt with was honest about the time it would take. He was clear but not pushy. I waited 1 1/2 hrs for my car and enjoyed a nice cup of tea. I would have like to see something other then football but I am sure many people enjoyed seeing football. It appears that I have to write more so I can be allowed to submit my review, this box will not change until I do. More

Engine Service Due to Recalls I decided to take my Kia Optima to the service department after receiving multiple recall notices in the mail. I was told that they'd have to order a I decided to take my Kia Optima to the service department after receiving multiple recall notices in the mail. I was told that they'd have to order a part for one of the recalls, so I scheduled an appointment 7 days ahead. In my mind, it was plenty of time for them to order the part and have it ready for my appointment. When I arrived for my appointment, I wasn't notified that the part hadn't been ordered/hadn't arrived. They didn't tell me until after the other services had been performed, when I came to pick up my car. I don't have time to take my car to the service department multiple times and I was told that I'd be able to get all of the recalls addressed within one trip. Now I have to schedule another appointment for the remaining recall which is inconvenient and also has me wondering if they'll even have the part on the day of service, forcing me to make another appointment. Makes me wonder if I should just try another place instead. But with all of that aside, regardless of the fact that I wasn't notified about the part (a phone call the day before would've been nice)... Katie, Jared and Jimmy gave excellent customer service, which is why I'm leaving the 5 star rating for customer service. There was one other thing that was a little irritating... they gave me a print-out of what my answers should be for the Kia survey... a little insulting lol I guess they feel they need to coach their customers on how they'd like you to answer the survey in order to keep a good rating. More

Efficient, customer friendly Brought my car in for a campaign update and had the oil changed while there. They did their full inspection and recommended a few items that could be Brought my car in for a campaign update and had the oil changed while there. They did their full inspection and recommended a few items that could be done, but no pressure to have it done while it was there. The scheduling and appointment reminders were helpful and efficient.. More

Went in for a recall. This Kia service center is great. They always provide the best customer service. Katie was very nice and knowledgeable on everything. By far the best This Kia service center is great. They always provide the best customer service. Katie was very nice and knowledgeable on everything. By far the best dealership, and I will continue to get any future cars here. They even had the car deliverd to me at home. More

Customer friendly Mom brought her car in for an oil change last week. Everyone was friendly and even though it was raining they still washed her car. Mom brought her car in for an oil change last week. Everyone was friendly and even though it was raining they still washed her car. More

Fast and friendly I came after work tired expecting service on my car to take an hour as told but was pleasantly surprised it took way less Thanks Kia of Greenville I came after work tired expecting service on my car to take an hour as told but was pleasantly surprised it took way less Thanks Kia of Greenville More

First service Chris was very helpful and knowledgeable. This was my first service after buying the car new dnd it went very smoothly thanks to Chris Hall. Chris was very helpful and knowledgeable. This was my first service after buying the car new dnd it went very smoothly thanks to Chris Hall. More

Excellent Service is always excellent and keep you informed on what's going on with your car.There price is fair and they do what they say.The best thing for me Service is always excellent and keep you informed on what's going on with your car.There price is fair and they do what they say.The best thing for me is the shuttle service. I know when I have to have service I don't have to worry about how I will get back and forth from work More

Surprisingly Quick In addition to having the initial service completed on my Sportage a software upgrade needed to be done, per a recall. Much to my surprise it was don In addition to having the initial service completed on my Sportage a software upgrade needed to be done, per a recall. Much to my surprise it was done in half the time estimated. More

Great Service Dept! Kia of Greenville Service Dept is always quick to greet me and get started. I bring my Kia for oil changes because the price is right and they have a Kia of Greenville Service Dept is always quick to greet me and get started. I bring my Kia for oil changes because the price is right and they have a clean, comfortable waiting room. More