Fred Anderson Kia of Greenville - Service Center

Excellent service Excellent service. Very friendly. Will come back for oil change and service. Had van ready to go by time they had told me. Thank you Excellent service. Very friendly. Will come back for oil change and service. Had van ready to go by time they had told me. Thank you More

VISIT COMMENTS Even with an appointment, two hour wait for oil change. KIA states refreshments in waiting area. Vending machines - yes, But the only refreshment free Even with an appointment, two hour wait for oil change. KIA states refreshments in waiting area. Vending machines - yes, But the only refreshment free was coffee and water. KIA previously offered free variations of hot chocolate, coffee blends, etc. Not this time. Could be due to time of day since it was slightly after noon and with a sales events in progress. Previous oil changes with an appointment took less than an hour. Stated for recommended future services: replace both front tires. One will needs replacement in a few thousand miles but the other front tire is only a month or so old with no visible wear. Don't know how this was arrived at. And both rear tires are only a month or so old so it couldn't be a confusion on which tires. KIA appears to at times overbook for services or at least this time - the waiting area was completely full. Admitted, the wait time and amount of customers in waiting area is not usual and possibly due to the promoted KIA sales event. I will give the benefit of doubt. My major concern (from previous visits) is serious problems with low beam headlight visibility at night. KIA stated that it could be from a possible unknown accident which resulted in the lights being misfocused. No damage was found and no record of previous damage. KIA stated the headlights are non-adjustable and would require new very expensive head light assemblies to be replaced. Roughly estimated at over $700 for both assemblies- but no guarantee that the new assemblies would provide any improved illumination at night. I replaced the low beam bulbs with the very best Sylvania how to offer - no better illumination. This is a very serious safety factor with no resolution. I have owned previous KIAs and this is not typical of KIAs. Considered having fog lights installed to improve night visibility but this may not help to any extent. More

Focused on customer Any time I have come in Chris Hall and before him Sean Shirley have been very helpful and accommodating. They have always explained what was needed o Any time I have come in Chris Hall and before him Sean Shirley have been very helpful and accommodating. They have always explained what was needed on the car and tried to help get the lowest cost possible. All of the people in the service area are very friendly and customer focused. More

Oil change Great experience Really quick Eveyone was friendly and helpful The facilities were clean and eye appeasing The service was completed very timely I wou Great experience Really quick Eveyone was friendly and helpful The facilities were clean and eye appeasing The service was completed very timely I would recommend to everyone and will return More

New Tires I was originally told that my wait would be an hour and a half to have new tires put on my vehicle, Chris Hall took care of me as he knew I had my son I was originally told that my wait would be an hour and a half to have new tires put on my vehicle, Chris Hall took care of me as he knew I had my son with me, he has autism. My car was ready in an hour. Thank you Chris n crew! More

Great I love coming to Kia they do excellent work. They service my car very well. They are very honest and friendly. I value their opinion and I would not t I love coming to Kia they do excellent work. They service my car very well. They are very honest and friendly. I value their opinion and I would not take my Kia any where else. I like the team that Kia has and all the people that work there. They always get my business. I am glad that I got my Kia. More

Excellent Customer Service Always greeted with smiles and hugs and excellent service. They always explain the process and keep me posted. If there's anything that needs to be ad Always greeted with smiles and hugs and excellent service. They always explain the process and keep me posted. If there's anything that needs to be addressed they make me aware. More

Good service Had an 8 o'clock appointment. They always get me in and out on time. waiting room is clean and the service team always keeps me updated. No issues. Had an 8 o'clock appointment. They always get me in and out on time. waiting room is clean and the service team always keeps me updated. No issues. More

Helpful team Of course my car trouble happened on a rainy Sunday afternoon. Yet from the moment my Sorento was delivered to the dealership by the AAA tow guy, the Of course my car trouble happened on a rainy Sunday afternoon. Yet from the moment my Sorento was delivered to the dealership by the AAA tow guy, the team was responsive and helpful. They gave me a car to drive until the Service team could review and diagnose the issues on Monday. The Service team did everything possible to identify the issues and then fixed everything under warrantee. I am happy to use them. More

Met my needs at a very special needing time. I had my car in for a problem with fuel injector and they said first would clean and see if this would work. Worked 2 days then same problem started I had my car in for a problem with fuel injector and they said first would clean and see if this would work. Worked 2 days then same problem started again. Took it back but now would be without a car for it to be ordered and fixed and was having the problem taken care of because having to drive from South Carolina to Ohio for a relative funeral. Asked if they would provide a loaner or rental car and this was accomplished. This was very kind and helpful and definitely met my needs. More