Fred Anderson Kia of Greenville - Service Center

Terrible Experience- would rate 0 if I could This was the worst experience I have ever had. I will never recommend to Kia of Greenville Service to anyone. I called to schedule a synthetic oil This was the worst experience I have ever had. I will never recommend to Kia of Greenville Service to anyone. I called to schedule a synthetic oil change. While making the appointment it is mentioned that a few recalls are available for repair on my vehicle. We instruct the scheduler that we ONLY want an oil change and we can bring the vehicle back the next week as we do not have enough time to leave it for the oil change and recall repairs. We arrive for the oil change and we again state that we do NOT want the recalls worked on (having 3 young children in the waiting room can only last so long). It takes 2 HOURS for an oil change. TWO HOURS. Turns out they changed the oil and worked on the recalls after being told multiple times not to. We get home and are reviewing the receipt. They did not do the synthetic oil change as instructed and scheduled. They used a different oil. We call back, get tons of apologies and excuses about how the vehicle does not require synthetic and it "wasn't on their paperwork"; yet the associated did admit the system had synthetic oil as being used on the last time our vehicle was there. They promise to make it right. We schedule another appointment for the following day. We arrive again, on time as the first, and are told- it will take 2 HOURS for the oil change. Really? 2 hours for an oil change? We have an appointment yet are told we can bring it back later. What is the purpose of making an appointment? I can understand that the shop can get backed up. If that is the case, a decent company would call to reschedule. Instead we wasted another 30 minutes each way trying to take it to a dealership instead of countless other places who would be happy to take our business. I can't in good conscience ever recommend them to anyone who works or has kids as you will never get your vehicle back in a reasonable amount of time. More

Problems solved Had a good honest and easy experience. Chris was a pleasure to work with. I never felt like I was being ripped off. He was friendly and professional. Had a good honest and easy experience. Chris was a pleasure to work with. I never felt like I was being ripped off. He was friendly and professional. More

Pleasant experience I brought my Soul in for a recall check on the catalytic converter and took a look at the 2020 Kia Soul while I was there. Everyone is friendly and k I brought my Soul in for a recall check on the catalytic converter and took a look at the 2020 Kia Soul while I was there. Everyone is friendly and knowledgeable. Overall a very pleasant experience. More

Kia of Greenville Service The people working in the service area at Kia of Greenville are courteous and efficient. We were kept updated about the progress of our car's service The people working in the service area at Kia of Greenville are courteous and efficient. We were kept updated about the progress of our car's service and the need for any further service if needed. More

Damage to new car It took a long time to get my car back on the day it was ready.it was done at10:00am but the service department didn’t pick it up until 4:00pm It took a long time to get my car back on the day it was ready.it was done at10:00am but the service department didn’t pick it up until 4:00pm More

Great people Every time I go to Kia to get my car done they always take great care of me and give me the right price and always take care all my knees and I apprec Every time I go to Kia to get my car done they always take great care of me and give me the right price and always take care all my knees and I appreciate it More

Great emoees I came in without an appointment for an oil change and they fit me in right away. Very courteous staff. Clean waiting area. Very good experience. I came in without an appointment for an oil change and they fit me in right away. Very courteous staff. Clean waiting area. Very good experience. More

In for an oil change The team members were very courteous. My Service Rep took the time to look for any recalls, discovered one, and noted it to be completed. The team members were very courteous. My Service Rep took the time to look for any recalls, discovered one, and noted it to be completed. More

Awesome is the new Normal at Kia on Laurens Road I've been a Kia customer since 2012 and everytime i go the experience is amazing. Chris in service, Jessica Moss in sales, Jacob in financing, all we I've been a Kia customer since 2012 and everytime i go the experience is amazing. Chris in service, Jessica Moss in sales, Jacob in financing, all were incredibly helpful. I have other options to get maintenance and repairs done on my vehicles but i keep coming back because i feel taken care of. More

Service was on scheduled time and thorough This was our first service since buying our Sportage and we appreciated the professionalism and the experience. We look forward to the service needs i This was our first service since buying our Sportage and we appreciated the professionalism and the experience. We look forward to the service needs in the future. More