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Fred Anderson Kia of Greenville - Service Center
Greenville, SC
989 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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989 Reviews of Fred Anderson Kia of Greenville - Service Center
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September 13, 2019
Wrong diagnosis My Kia Cadenza radiator fan stayed on after the car was shut off. Took it to them and they said this was normal in hot weather. Not!!! A fan is not su My Kia Cadenza radiator fan stayed on after the car was shut off. Took it to them and they said this was normal in hot weather. Not!!! A fan is not supposed to run for an hour after the car shuts off. I went on line and found several blogs where others experienced t same problem and found that one issue cold be a faulty fan relay. I found a schematic of the relay/fuse box and replaced the two radiator fan relays. Presto....no problem! Can't believe their technician believes a fan running more than an hour after the car is shut off is normal. needs to go back to school. A shame I solved a problem by looking on the web that they should know about. I've had great service at this dealer for years, but this diagnosis was terribly wrong! More
by karpinskyron
Verified CustomerEmployees Worked With
Not sure of names of servicxe manager and technician
September 12, 2019
Awesome!!! Chris helped us and even though our car need more repairs then we thought and the fees were unexpected, Chris walked us through....helped us to priori Chris helped us and even though our car need more repairs then we thought and the fees were unexpected, Chris walked us through....helped us to prioritize what was needed so we could budget better and he got our car fixed and out the shop in record time! He is Awesome!!!!!! More
by KLINCOLNWALKER
Employees Worked With
September 12, 2019
30,ooo mile check up Jason Melton the tech was very professional. Kept me informed during my visit. Suggested I needed tires and gave me a quote. Most likely get tires b Jason Melton the tech was very professional. Kept me informed during my visit. Suggested I needed tires and gave me a quote. Most likely get tires before end of October More
by ROBERTCRESS4
Employees Worked With
Jason Melton
September 09, 2019
Assistant Service Mgr Great Service Dept. Im always checked in immediately on arrival. My apt was with Chris Hall. Very friendly and helpful and answered all questions I Great Service Dept. Im always checked in immediately on arrival. My apt was with Chris Hall. Very friendly and helpful and answered all questions I had...I have always been very pleased with Kia. More
by T.mizer59
Employees Worked With
September 09, 2019
Great Service Department! We have used this service department since my daughter bought her car in 2015 and they have always done a great job. The service technicians are helpf We have used this service department since my daughter bought her car in 2015 and they have always done a great job. The service technicians are helpful and feel like the whole group cares about doing a good job. More
by SHERRI4
Employees Worked With
September 09, 2019
Great staff The service dept is great Jinny was very helpful as are the techs. Nice waiting area. The sales staff did offer to Neil told them at this time not rea The service dept is great Jinny was very helpful as are the techs. Nice waiting area. The sales staff did offer to Neil told them at this time not ready to upgrade. More
by KARLOU1980
Employees Worked With
September 06, 2019
Great service The replacement part ordered immediately and was received quickly. The service advisor set up a convenient appointment for me to return and when I arr The replacement part ordered immediately and was received quickly. The service advisor set up a convenient appointment for me to return and when I arrived the replacement part was replaced quickly and everything worked properly. More
by jehuck
Employees Worked With
September 06, 2019
The serv8ce department was very helpful The airbag light on my dash was coming on even when someone was in the passenger seat. They gave me a rental until it could be fixed. The service The airbag light on my dash was coming on even when someone was in the passenger seat. They gave me a rental until it could be fixed. The service manager was willing to get what I needed from my own vehicle such as phone cords and Ipod. Very satisfied with the finished product. More
by ADAMSCL1999
Employees Worked With
September 05, 2019
Service Although I waited almost 2 hours for an appointment for an oil change, Jason showed great customer service and answered all of my questions. The lobby Although I waited almost 2 hours for an appointment for an oil change, Jason showed great customer service and answered all of my questions. The lobby was also nice, clean and comfortable. More
by CIDNEYBLAKE
Employees Worked With
Jason Melton
September 05, 2019
Great service department! I was checked in immediately upon arriving for my appointment for service. My Service Advisor, Jason Melton, was polite, helpful, efficient, courteous I was checked in immediately upon arriving for my appointment for service. My Service Advisor, Jason Melton, was polite, helpful, efficient, courteous and professional. They were very busy that morning and Jason made the effort to update me on the progress of service. Overall, this was a very pleasant experience. More
by Ks4984
Employees Worked With
Jason Melton
