Fred Anderson Kia of Greenville - Service Center

Justin Finley- ....The dealership was clean and professional with a very well put together waiting room. Face to face service was top notch -professional, courteous professional with a very well put together waiting room. Face to face service was top notch -professional, courteous More

Camden was GREAT;a real asset to Kia of Greenville. He provided outstanding service by immediately greeting me by name upon at. Camden was knowledgeable and extremely helpful. Chris Hall has always been m provided outstanding service by immediately greeting me by name upon at. Camden was knowledgeable and extremely helpful. Chris Hall has always been my ‘go-to’ guy. I was not surprised to hear of his promotion. I was apprehensive about relying on someone new. Camden did not disappoint! Chris Hall is still doing an impressive job. He made a point to check in with me. The advantage is now he is training/leading a team ensuring your service department continued success. I look forward to Camden being my new ‘go to’. More

I had a screw in the shoulder of my right rear tire and had to get it replaced. I went to Kia of Greenville where I bought my car, and without an appointment, Melissa was able to take care of me and get me had to get it replaced. I went to Kia of Greenville where I bought my car, and without an appointment, Melissa was able to take care of me and get me back on the road with a new tire and a needed oil change. More

After many years of top notch welcoming service attention my October 2020 visit was mortifying. I was there from 11:30 am until after 4:30 pm. Apparently they were short mechanics and one in training was ass my October 2020 visit was mortifying. I was there from 11:30 am until after 4:30 pm. Apparently they were short mechanics and one in training was assigned to work on my car. I noticed it was driving harder when left. I'd informed the intake service advisor when I'd called to make the original appointment to check this while there for the oil change tire rotation and 29 point inspection request. I was about two miles up the road (trying to make it to a 4:50pm doctor appointment)so I called immediately back to report it and was told I could bring it back the next day (which was I was not able to do until a couple more days) . Also the next day there was noticeable leaked fluid underneath my car on my driveway Two requested service checks were omitted and dismissive to the new (but now no longer there service supervisor Hmmm?) . He was defensive and tried to tell me I did not advise him of it. Upon listening to how he had engaged with the men who were there for services, not only did I feel disrespected as a woman (a professional black business woman at that) I had to prove to him via my dad's caregiver to confirm as witness what I had told him. When I returned my Sorento that Saturday I was treated by service advisors Jason and Jimmy with the caring and concerning demeanor that I as accustomed to receiving at this location. Although the former supervisor still did not record the play issue with my driver side window lever the "major" problem was found, and it explained with clarity. Granted it cost me more substantially (which I was prepared to pay for originally); I was appeased and decided that supervisor (who is no longer there Hmm?) would NEVER handle my service write up again. No worries now because he is no longer there. I did not complete a survey back in October 2020 because I did not wish hurt your rating in lieu of the profound disappointing experience. Now regarding my visit on April 16 2021: Friendly knowledgeable service advisor Jimmy clearly explained recommended additional services beyond my regular routine maintenance requests.. He did not try to pressure me into getting all at one time however gauged me to consider at a particular increased mileage. . he facility was clean with an ample social distanced waiting area. I enjoy the delicious complimentary coffee and reasonably priced snack machine selections. Although the play is sill in my driver side window lever, because I only let the dealership service it, my 2013 baby is well maintained for for over nine years. Keep up the great work. More

The dealership was clean and professional with a very well put together waiting room. Face to face service was top notch And friendly, very rare. well put together waiting room. Face to face service was top notch And friendly, very rare. More

I had a pleasant experience getting my car serviced. Melissa Bridges was every helpful and explained everything I needed to know in detail. She gave me a perfect time frame for when my car wo serviced. Melissa Bridges was every helpful and explained everything I needed to know in detail. She gave me a perfect time frame for when my car would be ready and all service was completed to my full satisfaction. She is an Excellent and Polite Kia Representative with exceptional customer service skills. More

The dealership has friendly and responsive staff in both the sales and service departments. i drive 2.5 hours to Greenville for service even though there is a Kia dealership in my town! the sales and service departments. i drive 2.5 hours to Greenville for service even though there is a Kia dealership in my town! More

They do a great job servicing the vehicle and always polite! Was in and out in a timely manner did not have to spend all day getting things done. polite! Was in and out in a timely manner did not have to spend all day getting things done. More

I always receive great service here and they make sure I fully understand what’s being done to my car! Always on time and everyone is friendly 🙂 fully understand what’s being done to my car! Always on time and everyone is friendly 🙂 More

Jimmy was very professional and had the car ready around the time he said it would be. They even washed and cleaned the car. Exceptional service. the time he said it would be. They even washed and cleaned the car. Exceptional service. More