Fred Anderson Kia of Greenville

Loved them This kia is awesome people are great and the are great. They worked hard for me to leave with a new car with little down. Thank u guys. This kia is awesome people are great and the are great. They worked hard for me to leave with a new car with little down. Thank u guys. More

Great Service! Gerry and Ed were wonderful to work with. We are very pleased with their helpfulness and profesionalism. They were both instrumental in helping us m Gerry and Ed were wonderful to work with. We are very pleased with their helpfulness and profesionalism. They were both instrumental in helping us make the decision to purchase our new 2017 Kia Sportage. I would highly recommend them to others. More

Service for Hazard Light flashing. Very dissapointed! I brought our 2011 KIA Sorento in for service on June 15 with an appointment time for 8 am. This was for an intermittent hazard light flashing issue. I brought our 2011 KIA Sorento in for service on June 15 with an appointment time for 8 am. This was for an intermittent hazard light flashing issue. The hazard lights would come on and go off at any given time when the car was running or not, usually being worse when the car was sitting in the sun and hot. The Kia “expert” service technician recommended replacing the instrument cluster, a $1300.00 part. During the time while initially waiting the day of taking the Sorento in for repair, I knew this could take some time so I asked for a car so I could leave with my 2 daughters. The service advisor (Chris) said I would have to rent one. Well not knowing how long they may have to have my car for, I decided to let my husband come pick us up on his lunch break. (An entirely new experience started here, but I will try to keep this review to the service department only). After being called and told the car was ready after the instrument cluster was replaced, my husband and I made plans to come and get our car and as I walk through the door at the service department Chris says to me “did you get my message?.” Of course I didn’t, or what he was about to tell me would have stopped me from coming to get the car. He left me a voicemail on my cell phone. I do not have reception on my cell phone in our home which is why our records have 2 numbers on file for us- my home phone number and my cell phone number. He proceeded to tell me that after they replaced the instrument cluster they had moved it from under the bay back into the parking area where the sun was once again upon it. After the replacement of the cluster, the flashing hazard lights issue still existed and cost me $1300.00 for a part that did not repair the issue. When we asked to have the original cluster put back in the car because it was not the problem, we were told that was not an option because the new part had been programed with the cars mileage, therefore it was ours. When asked about getting the original cluster back we were also told it had already been shipped back because it had a core charge on it. When I questioned the expense of replacing a part that did not repair the issue, I was told that the tech line said this was the “starting” point and pretty much had not dealt with this issue much. Since they were going into this with a trial and error mentality, why “start” with the most expensive part?? Now they are replacing the IPM module, incurring me with an additional expense of $750.00. I would think that the service technician would have been able to diagnose or at least had the training to diagnose that the IPM module was the issue to begin with. If not that then why wasn’t the $1300 instrument cluster not tested on the car for the problem before it was sent off to be programed for the mileage making it “mine”? A week later I get a call telling me the car is once again ready. I let them know that once I figure out how to get a ride to get the car I will be there for it. When my husband’s schedule and mine did match up and we were able to come get it, once again it was not ready because the technician working on it left it not completely put together because he would be able to get into it faster “IF” something did happen. He was also “not sure” when we were coming. I was coming when I could get there and needless to say if I get a phone call telling me the car is ready, then I should be able to pick it up when the department is open and I have the means to get there. This is when the Service manager Tom Lapointe got involved and immediately put me in a “Customer Rental Car Compliments of Kia Of Greenville” with no charge. If it was an option then, then why could I not have had a car at the beginning of this whole debacle? Finally when my car was truly ready, I picked it up and dropped off the rental. That is the sole reason that we returned to the KIA dealership to have the hazard lights issue resolved. Thinking the Kia service technicians would be the experts. But now it seems as if the service technician has thrown parts at the issue at our expense. Very, very unsatisfied at this whole situation and the almost $2200.00 bill I was left with, and only wish I never had to deal with this dealership ever again. As for the 2nd part of the story, I got “suckered” into leasing a new 2016 Kia Sorento while I was there the initial day of service and if I though the service department was terrible, the sales floor is 4 times as bad. Check out the review on the sales (new) page. More

Great deal with nice people Worked hard and got a great deal. All sales people were kind and easy to work with. The financial manager did the best job in getting the price to wh Worked hard and got a great deal. All sales people were kind and easy to work with. The financial manager did the best job in getting the price to where we needed it to be! More

Easiest car-buying experience I have had Tom was very professional and helpful...not pushy...very accommodating. This was the easiest new car-buying experience I have ever had. Between Tom Tom was very professional and helpful...not pushy...very accommodating. This was the easiest new car-buying experience I have ever had. Between Tom and the support team we actually saved time through the administrative process that would normally had to have been spent at the DMV. More

Wonderful experience John Tripp, Chris Hall and Tom Lapointe went above and beyond to assist my fiancé and me with our car EVEN though I hadn't bought my Kia from their de John Tripp, Chris Hall and Tom Lapointe went above and beyond to assist my fiancé and me with our car EVEN though I hadn't bought my Kia from their dealership. In the future we plan to go straight to this dealership for our next car. I really do appreciate John Tripp going out of his way to make our misfortune a pleasant experience. More

The Most Awesome Experience I had the most awesome experience I have ever with any dealership and or salespersons. Very friendly, kindhearted and professional group. I left compl I had the most awesome experience I have ever with any dealership and or salespersons. Very friendly, kindhearted and professional group. I left completely satisfied! More

Service was completely awesome!!! The muscular service guy that helped me was awesome!!! I would recommend everyone to go here!!! I would go out of my way to be at this dealership fo The muscular service guy that helped me was awesome!!! I would recommend everyone to go here!!! I would go out of my way to be at this dealership for sales and for service No one compares to how great the Greenville store is!!! More

Sales The only reason why I am writing this review is because Dominic!!! He was so friendly and understanding and knew exactly what I needed based off of my The only reason why I am writing this review is because Dominic!!! He was so friendly and understanding and knew exactly what I needed based off of my description I gave him. He consistently stayed within my price limit and respected my opinion when I didn't like something. If you are going to buy a car from anyone on this lot, it needs to be him! He managed to get my vehicle for the price I wanted it, and did not pressure me in anyway possible. I have the upmost respect for Dominic, he was an awesome car salesman and ultimately made my experience at Kia of Greenville. More

Great experience. Amazing experience with a knowledgeable salesperson. Very friendly and willing to work hard to get us into the car we wanted for the price we wanted. Amazing experience with a knowledgeable salesperson. Very friendly and willing to work hard to get us into the car we wanted for the price we wanted. More