Fred Anderson Kia of Greenville

I’ve tried to be patient but my calls aren’t being returned so far. The sales staff is the only reason it’s not one star. On 1/25 we brought my wife’s car in for service. Our first time ever at this D returned so far. The sales staff is the only reason it’s not one star. On 1/25 we brought my wife’s car in for service. Our first time ever at this Dealership. Brad greeted us and all he could talk about was being ready to leave and go home. At write up and check out that’s all he could talk about. I get it, I’m ready to go home at the end of the day too, but it’s not very professional. After we got back home I checked the car over since I felt our visit was rushed. I know our air filters weren’t checked and I’m 95% sure our tires weren’t even rotated. I didn’t receive any kind of inspection form, or told about any inspection. For all I know my wife and kids are riding around with maintenance that needs to be addressed. It’s disappointing for a $105 service visit for basic maintenance and can’t even trust the vehicle was checked over. While waiting we did look at new vehicles because we’ll be in the market soon. Jonas and everyone we spoke to up front was great. Also, not a a good look when your techs walk in and a customer is trying to check out and they drop F bombs. Not sure we’ll be back after this one. More

Only giving a star because 0 stars is not an option. My EV-6 died on Tuesday (2nd time after having safety recall for 12v battery issues). The dealership has had my car 3 days now with no end in sight. My EV-6 died on Tuesday (2nd time after having safety recall for 12v battery issues). The dealership has had my car 3 days now with no end in sight. I have called 11 times & gotten 1 return call. Service is abysmal, communication non-existent. Worst auto dealer experience in my life. More

The navigation system in my 2023 Sportage with 13700 miles was malfunctioning. After almost 60 minutes the service tech told me if they updated the system it could take 6 hours but I could update in onl miles was malfunctioning. After almost 60 minutes the service tech told me if they updated the system it could take 6 hours but I could update in only 15 minutes, which absolutely made no sense. The service dept. sent me home with a copy of Kia's "Technical Service Bulletin#208" and told me to follow the instructions. I called and asked to speak with the service manager and was told he was busy but would call me back....that was two and a half days ago! I would expect that a vehicle still under the manufacturers warranty would be serviced by their dealer network but guess Fred Anderson Kia service dept. has a different understanding of what constituents customer service. More

All they do to fix your car is throw parts at it until problem fixed problem fixed More

What an awesome experience, Brad Wilbanks was my salesman, more like a friend, Chris in finance, totally awesome, no pressure Whatsoever, I will definitely recommend you guys to everybody. Thanks f salesman, more like a friend, Chris in finance, totally awesome, no pressure Whatsoever, I will definitely recommend you guys to everybody. Thanks for caring about what you do Norwood More

Very helpful and cooperative during the purchase of my 2022 Hundai Santa Fe. I am very pleased with my new car. 2022 Hundai Santa Fe. I am very pleased with my new car. More

Matt was excellent in his knowledge and answered all questions. He was very nice and easy to talk to. questions. He was very nice and easy to talk to. More

Wonderful person great smile. He was very clear in everything. Helped in knowing the car. He was very clear in everything. Helped in knowing the car. More

My experience wasn’t horrible, the dealership happened to have the vehicle I was shopping for. Contacted the day before the verify it was still available. The price listed online was accurate with the price have the vehicle I was shopping for. Contacted the day before the verify it was still available. The price listed online was accurate with the price onsite. The day of purchase, I called 2-3 hours ahead just to give a heads up that I was en route. Upon starting the car, a maintenance light appeared, and the sales rep stated that it wasn’t on there before my arrival and that they couldn’t fix it. Three of the tires are bald and only one key fob, but the rep guaranteed that they were going to get a second one made. The car was fairly clean but a detail prior to my arrival would’ve been nice. Overall my experience wasn’t horrible and could’ve been a lot worse, it’s just unsettling that I have to put more money into the car. More

I had been searching for a new Kia Telluride. Through e-mail, I received a very good deal on a lease from Fred Anderson Kia in Greenville. We exchanged many e-mails about it and lease options Through e-mail, I received a very good deal on a lease from Fred Anderson Kia in Greenville. We exchanged many e-mails about it and lease options and finally reached a deal. I paid $1,000 down for them to hold it and drove to Greenville to complete the purchase the next day. Greenville is about 3.5 hours from me so it meant missing a day of work. I followed all their instructions, pre-filled the financial application, was excited to get my new Kia. I got there and we completed the paperwork, I paid the money and as we were about to leave in my new car, I was stopped by the finance manager who said that Kia would not honor the deal. I explained that was not my problem since I had just signed everything. After having to involve the general manager, we finally arrived at an agreement but it increased my monthly payment by almost 50% and I do not know that I would have gone all that way if they had been honest and truthful from the start. VERY deceptive but I do love my new Kia. Then to cap it off, they keep getting my name wrong on paperwork, using an incorrect address and failing to send the things they were supposed to send. I could not be happier with my Kia Telluride but I could not be more disgusted with the way the dealership behaved and engaged in very poor practices. I know I will never deal with them again nor be fooled by their claims of a good deal that they refuse to honor. They delivered the vehicle and I had to figure out how to operate all the electronics and such by myself and a few things still do not work but when I contacted them with a question, they were completely unconcerned. More