Fred Anderson Kia

I love my recent purchase experience on my 2023 Sorento at Fred Anderson Kia! My salesperson Mark was very friendly and knowledgeable and willing to get me the best price. All staff was very friendly. at Fred Anderson Kia! My salesperson Mark was very friendly and knowledgeable and willing to get me the best price. All staff was very friendly. More

I recently purchased a 2022 used vehicle from Fred Anderson Kia, the transaction was done out of state and the lack of honesty and service is very concerning, buyers be ware. Red Flag 1. I called Anderson Kia, the transaction was done out of state and the lack of honesty and service is very concerning, buyers be ware. Red Flag 1. I called regarding the vehicle, confirmed with Dominic Scruggs that the agreed price was the final price + taxes + Registration. I was given his word however when the deal showed up in the inbox it included dealer fees. I discussed this further with the sales person Sami and was given the run around and Dominic refused to get back on the phone to discuss. Yet I continued with the purchase. Red Flag 2. As a concerned buyer I asked for assurance that the vehicle was as represented given I was buying sight unseen. I requested a guarantee that there was nothing undisclosed. I asked for this in writing to have assurance my deposit would be refunded if the truck was not as promised when being picked up. While I finally received this it was like pulling teeth to make it happen. Red Flag 3. The truck was purchased for my son as gift, I flew him to NC to pick the truck up and drive it home. While I warned him to carefully inspect the vehicle, his new car enthusiasm got the better of him and he drove off with an active warning light on. He went a few miles down the road realizing the tire was low put air in and continued home. Red Flag 4. The tire continued to leak, so we took it to a nearby tire shop, whom stated the tire was damaged and someone tried to repair a hole which could not be repaired. We then reached out to our sales person regarding the matter and was assured he would contact us back with resolutions. After numerous texts emails and calls we received no response. I then called asking to speak with Dominic the manager, but was transferred to Joseph Davis - Sale Manager. Joseph asked for a copy of the receipt which I sent over to him optimistically I thought the dealer was going to do what was right. Unfortunately the result was the same, I followed up with numerous emails only to be ghosted yet again. This dealer tells you what you want to hear and does not stand behind there word. More

Not my first car buying experience, but definitely the easiest and most enjoyable. No pressure from my sales agent , Jermaine White, and a fast and well explained financial meeting with the finance repres easiest and most enjoyable. No pressure from my sales agent , Jermaine White, and a fast and well explained financial meeting with the finance representative, Art Sider. Very happy with the car and the sales experience. More

My husband and I just purchased a 2023 Kia Sorento from Fred Anderson Kia. We had a wonderful car buying experience and I would highly recommend them. Jermaine was very patient and answered many questions Fred Anderson Kia. We had a wonderful car buying experience and I would highly recommend them. Jermaine was very patient and answered many questions for us, in person, as well as phone and email. He explained the different trim levels to help us make our decision, and once purchased, he helped me set everything up. He went through all the features and showed me how to use them. Art and DC in finance were great to work with as well. As far as the Sorento, we are extremely happy with this purchase. The S trim is loaded with features, drives well and has everything we were looking for in a car and more!! We are proud to be a part of the Fred Anderson Kia family and recommend this dealership and Jermaine, Art and DC to anyone looking to purchase a new vehicle. More

Mr. White was helpful and personable and I would say that this was my most enjoyable experience buying a car to date. this was my most enjoyable experience buying a car to date. More

While the salespeople on the floor may be genuine, the sales managers will try to cheat you out of your money by lying directly to your face. When your reply with facts easily researched on KBB.COM (the sales managers will try to cheat you out of your money by lying directly to your face. When your reply with facts easily researched on KBB.COM (the site they use for valuing an automobile), I was told I didn't have to be rude. What is rude about wanting a FAIR deal with a purchase and/or trade-in? If you have money that you need to get rid of and refuse to support worthy charities, feel free to throw it away at this dealership. If you value YOUR HARD EARNED SALARY.....go to a different dealership. You might get your money's worth somewhere else, but you most definitely will not at this dealership. More

I had a very good car buying experience at Fred Anderson Kia… Jermaine and Dominic is the best!! Kia… Jermaine and Dominic is the best!! More

Friendly but False; credit score 700 Was checked 4 times causing score to spiral down, after requesting credit be done only once. Car bought but gages on dash malfunctioning and it has been well over a mon causing score to spiral down, after requesting credit be done only once. Car bought but gages on dash malfunctioning and it has been well over a month and no followup from dealership to get gages fixed as dealership promised. Already made first car payment and no update on getting gages fixed. More

Excellent experience and customer service from start to finish. Sales staff was very attentive. Positive experience. finish. Sales staff was very attentive. Positive experience. More