Fred Anderson Kia

I did my research on Fred Anderson Kia dealership online I did my research on Fred Anderson Kia dealership online and I immediately noticed how happy pervious customers were with their purchase and their ex I did my research on Fred Anderson Kia dealership online and I immediately noticed how happy pervious customers were with their purchase and their experience. I didn't see a single negative review. I knew from that alone I wanted to purchase my car from Fred Anderson Kia. I already knew the year and model of the car I wanted 2014 Kia Forte LX. Once again I did my research online. I had such high expectations for customer service and my purchase when I finally went to the dealership but unfortunately, I was wrong. Hootan was the first sales consultant that I worked with. I told him what kind of car I wanted (2014 Kia Forte color: black). As we got further along in the purchasing process Hootan began to start trying to sell me other cars that I had absolutely no interest in. I would ask him a simple question and get three different complicated answers in one sentence. Hootan Nour has extremely poor customer service. At one point, Hootan even expressed that he was frustrated with me. I could only assume it was because I didn't agree with everything he said and I immediately asked for another sales consultant. I would never recommend him to anyone. I work in sales as well and I would never tell a customer that he/she is frustrating me. I literally wanted to walk out and go to another dealership altogether. I'm so happy that I didn't though because another sales associate named Tabitha Wright helped me and did an excellent job. She listened to me and got me the car that I wanted (2014 Kia Forte color: black). I quickly noticed that it became a team effort to make sure that I was happy before I left. An associate namedLee Mckoy made me smile and did an excellent job in turning the situation into a better one for me. I do hope any other customer that works with Hootan will not experience what I did. Overall Fred Anderson Kia is an excellent dealership though I would still recommend this dealership to my friends and family. I do, however, strongly recommend that management keeps a closer eye on the sales experience of the customers More

This was my first time purchasing a car on my own. Tabitha and Braden made it extremely easy and painless! They were very helpful and answered any questions I had. I will definitely be coming back f Tabitha and Braden made it extremely easy and painless! They were very helpful and answered any questions I had. I will definitely be coming back for my next car in a few years! More

Our experience was very good and well worth our drive. We drove about 1 and a half hours to get to the dealership after first speaking on the phone in reference to vehicle which we saw online. The associates drove about 1 and a half hours to get to the dealership after first speaking on the phone in reference to vehicle which we saw online. The associates were some of the nicest we have ever had the pleasure of dealing with. More

Joey O" is all that I can say! I guess the "O" stands for OUTSTANDING! I purchased a 2014 Kia Sorento on yesterday and he was super cool and laid-back. He took the time to explain the vehicl "O" stands for OUTSTANDING! I purchased a 2014 Kia Sorento on yesterday and he was super cool and laid-back. He took the time to explain the vehicle functions and programs. He let me test drive the actual color that I wanted. He was very personable, pleasant and professional to work with. I did not feel pressured at all. He gave me time to think about what I wanted to do. The finance person was great too (Troy). Joey went the extra miles to fill up the vehicle for me as if that was not enough, he even proceeded to program my radio stations and blue tooth as well. If you are looking for non-pushy salesman with a honest sense of ability, go to Fred Anderson Kia and Ask for "Joey O"!!!!!! More

I found a used 2009 Toyota Corolla on Fred Anderson Kia's website and made the trip from Charleston, SC to Raleigh, NC. Tabitha, the sales rep I spoke with on the phone was cordial and did everything Kia's website and made the trip from Charleston, SC to Raleigh, NC. Tabitha, the sales rep I spoke with on the phone was cordial and did everything she promised, including returning phone calls at the promised time. She was not pushy. We also interacted with Tony, the manager, and found we had a common background. He also worked with us on a price we could afford. The whole experience was trouble-free and enjoyable from the beginning to the end. I would recommend this dealership to anyone. More

Simply stated: Tabitha Wright is the best sales rep I have ever had the privilege of working with. She knew exactly what I wanted & got the job done in a timely manner, very pleasant buying experience! I have ever had the privilege of working with. She knew exactly what I wanted & got the job done in a timely manner, very pleasant buying experience! I love my new Kia Optima! Thank you Tabitha More

The customer service from my salesman Ky was excellent. He helped me get the car I wanted and I love my car! I will deffinitely recommend Kia to my friends He helped me get the car I wanted and I love my car! I will deffinitely recommend Kia to my friends More

Megan Barry has been a godsend for me while looking for the best deal on a Kia Sportage. She contacted me right away when I got on the website, listened carefully to what I wanted in the car ,and is respec the best deal on a Kia Sportage. She contacted me right away when I got on the website, listened carefully to what I wanted in the car ,and is respectful of my monetary limits. She is currently on a search for the best car for the best price and I appreciate the time she is putting in for the search. I,like many of you looking for a car, have very limited time to run around physically to look at everything, so working through the internet saves me time I cannot spare. I have every confidence that Megan will do the best to find me the right fit since I have decided that a Kia Sportage is the way I want to go.. More

Having been a Honda owner for almost 20 years, I decided to look for another brand as my next purchase. Based on the high ratings, Kia was my first stop. After visiting other nearby dealerships, I ended u to look for another brand as my next purchase. Based on the high ratings, Kia was my first stop. After visiting other nearby dealerships, I ended up back at Kia purchasing a new '14 Optima. Amy and Derek were both extremely pleasant to work with. Derek answered all of my questions on the vehicle and was very patient with me as I decided on what kind of car to get. Out of all the dealerships I've visited in Raleigh, Fred Anderson Kia was the best experience. Everyone is very friendly, the sales staff are not aggressive and are there to really help you find what you want. The dealership is a very comforting atmosphere. Customer Service means more to me than anything and that played a big role in converting me to Kia. Their warranty is also unmatched, as is the Family Care package. I can't say enough great things about Derek and Amy. Both went out of their way, even after sales hours, to help me get the car I wanted and also meeting my budget. I highly recommend visiting this location if you are in the market for a new vehicle. I'm loving my Optima. Bye bye Honda. More

My wife and I were interested in a new Optima. We were trading in a vehicle. I knew the financing/rebate incentives Kia was offering. I wanted to finance no more than $18,000 over 36 months. I also wanted trading in a vehicle. I knew the financing/rebate incentives Kia was offering. I wanted to finance no more than $18,000 over 36 months. I also wanted the 0% financing Kia was offering with a $1000 rebate. As usual, we went back and forth several times over price. Joey O was a very nice salesman and of course, a "middleman" between us and the sales manager. Suggestion to all dealerships: That really gets old. Like always, the sales manager started very high from our price. I truly didn't care if we did the deal but my wife had been eyeing the Optimas for several months. But she trusted me with what happened whether we bought one or not. Several times I reminded them of the 0% financing for 36 months was what I wanted to do. This was with a $1000 rebate while a $1500 rebate came with .9% financing. Not a big deal but that's what I wanted. Several times they made us an offer, I asked them if it was with the 0% financing. The last time I asked, the sales manager said "Its what you folks were talking about." Finally, we were about $1000 off what I wanted so we agreed to not do a deal. No problem. The next morning my phone rings and its Joey O. He said they called a Fred Anderson dealership in Fayetteville and somehow they found another $500 for our trade-in. I knew how much my wife liked the car so I agreed to meet them halfway on my price. Since I was at work, Joey asked me to fill out the financing paperwork online and he would get everything taken care of. That way wouldn't be at the dealership very long. I am a firefighter and would only have about an hour or so so I appreciated him doing that for us. Later that day everything was almost complete and we agreed to meet around 5:00pm. My wife would drive to pick me up at the fire station and then we would go to the dealership, sign the final papers, get the car, and she'd take me back to work. Around 4:30 she's on her way to pick me up and Joey calls with a question. As we're talking about the financing details, I confirm they did the 0% financing. He tells me they only did the .9% financing because that was the only way they could get me my price. Immediately I was livid but my wife was already on the way excited about her new car. I'm feeling like I just got the old "bait and switch". If it was solely up to me, I would have told him to forget it right then and there. They say they found me another $500 for my trade-in but I guess they just gave me the .9% financing with the $1500 rebate to supposedly "find" that extra $500. The whole time we're doing the papers I try all I can to be cordial. Its my wife's brand new and I want it to be fun for her. But inside I feel cheated. I just decide to let it go for her. During this time, we constantly got the speech about "please give us 'completely satisfied' on the Kia survey." If we heard it once, we heard it 100 times. Out of respect for Joey, I just decided not to do the survey. As much as they beg you to answer "completely satisfied", its assumed if you don't, you'll be branded from that day forward. I guess most dealerships these days just want people to say they're great even though they're not. Why would any dealership work to fix problems if everyone tells them they're "completely satisfied"? Would I buy from them again? Maybe but they wouldn't be my first choice. I'd shop around and if they were the only ones who had what I wanted, I'd discuss a deal with them but you better know I'd get it all in writing and not do anything over the phone. I just can't trust them enough for that. More