Fred Anderson Kia

Simply stated: Tabitha Wright is the best sales rep I have ever had the privilege of working with. She knew exactly what I wanted & got the job done in a timely manner, very pleasant buying experience! I have ever had the privilege of working with. She knew exactly what I wanted & got the job done in a timely manner, very pleasant buying experience! I love my new Kia Optima! Thank you Tabitha More

The customer service from my salesman Ky was excellent. He helped me get the car I wanted and I love my car! I will deffinitely recommend Kia to my friends He helped me get the car I wanted and I love my car! I will deffinitely recommend Kia to my friends More

Megan Barry has been a godsend for me while looking for the best deal on a Kia Sportage. She contacted me right away when I got on the website, listened carefully to what I wanted in the car ,and is respec the best deal on a Kia Sportage. She contacted me right away when I got on the website, listened carefully to what I wanted in the car ,and is respectful of my monetary limits. She is currently on a search for the best car for the best price and I appreciate the time she is putting in for the search. I,like many of you looking for a car, have very limited time to run around physically to look at everything, so working through the internet saves me time I cannot spare. I have every confidence that Megan will do the best to find me the right fit since I have decided that a Kia Sportage is the way I want to go.. More

Having been a Honda owner for almost 20 years, I decided to look for another brand as my next purchase. Based on the high ratings, Kia was my first stop. After visiting other nearby dealerships, I ended u to look for another brand as my next purchase. Based on the high ratings, Kia was my first stop. After visiting other nearby dealerships, I ended up back at Kia purchasing a new '14 Optima. Amy and Derek were both extremely pleasant to work with. Derek answered all of my questions on the vehicle and was very patient with me as I decided on what kind of car to get. Out of all the dealerships I've visited in Raleigh, Fred Anderson Kia was the best experience. Everyone is very friendly, the sales staff are not aggressive and are there to really help you find what you want. The dealership is a very comforting atmosphere. Customer Service means more to me than anything and that played a big role in converting me to Kia. Their warranty is also unmatched, as is the Family Care package. I can't say enough great things about Derek and Amy. Both went out of their way, even after sales hours, to help me get the car I wanted and also meeting my budget. I highly recommend visiting this location if you are in the market for a new vehicle. I'm loving my Optima. Bye bye Honda. More

My wife and I were interested in a new Optima. We were trading in a vehicle. I knew the financing/rebate incentives Kia was offering. I wanted to finance no more than $18,000 over 36 months. I also wanted trading in a vehicle. I knew the financing/rebate incentives Kia was offering. I wanted to finance no more than $18,000 over 36 months. I also wanted the 0% financing Kia was offering with a $1000 rebate. As usual, we went back and forth several times over price. Joey O was a very nice salesman and of course, a "middleman" between us and the sales manager. Suggestion to all dealerships: That really gets old. Like always, the sales manager started very high from our price. I truly didn't care if we did the deal but my wife had been eyeing the Optimas for several months. But she trusted me with what happened whether we bought one or not. Several times I reminded them of the 0% financing for 36 months was what I wanted to do. This was with a $1000 rebate while a $1500 rebate came with .9% financing. Not a big deal but that's what I wanted. Several times they made us an offer, I asked them if it was with the 0% financing. The last time I asked, the sales manager said "Its what you folks were talking about." Finally, we were about $1000 off what I wanted so we agreed to not do a deal. No problem. The next morning my phone rings and its Joey O. He said they called a Fred Anderson dealership in Fayetteville and somehow they found another $500 for our trade-in. I knew how much my wife liked the car so I agreed to meet them halfway on my price. Since I was at work, Joey asked me to fill out the financing paperwork online and he would get everything taken care of. That way wouldn't be at the dealership very long. I am a firefighter and would only have about an hour or so so I appreciated him doing that for us. Later that day everything was almost complete and we agreed to meet around 5:00pm. My wife would drive to pick me up at the fire station and then we would go to the dealership, sign the final papers, get the car, and she'd take me back to work. Around 4:30 she's on her way to pick me up and Joey calls with a question. As we're talking about the financing details, I confirm they did the 0% financing. He tells me they only did the .9% financing because that was the only way they could get me my price. Immediately I was livid but my wife was already on the way excited about her new car. I'm feeling like I just got the old "bait and switch". If it was solely up to me, I would have told him to forget it right then and there. They say they found me another $500 for my trade-in but I guess they just gave me the .9% financing with the $1500 rebate to supposedly "find" that extra $500. The whole time we're doing the papers I try all I can to be cordial. Its my wife's brand new and I want it to be fun for her. But inside I feel cheated. I just decide to let it go for her. During this time, we constantly got the speech about "please give us 'completely satisfied' on the Kia survey." If we heard it once, we heard it 100 times. Out of respect for Joey, I just decided not to do the survey. As much as they beg you to answer "completely satisfied", its assumed if you don't, you'll be branded from that day forward. I guess most dealerships these days just want people to say they're great even though they're not. Why would any dealership work to fix problems if everyone tells them they're "completely satisfied"? Would I buy from them again? Maybe but they wouldn't be my first choice. I'd shop around and if they were the only ones who had what I wanted, I'd discuss a deal with them but you better know I'd get it all in writing and not do anything over the phone. I just can't trust them enough for that. More

Everyone I came in contact with was extremely friendly and helpful.They go out of their way to please.My sales person was Andrea.She made you feel like you were a member of her family.Very personable.She and helpful.They go out of their way to please.My sales person was Andrea.She made you feel like you were a member of her family.Very personable.She also is so knowledgeable about the cars she sales.Jeff is the new sales manager and he worked very hard to get what I wanted and I am very pleased with my new Kia Optima.You will not find another car with all the options at that price.I do not know the mans name who did all my paper work but he was extremely nice too.I appreciate all of you at Fred Anderson Kia. Teresa More

If I could give Chad 100 stars, I would! Excellent customer server and very pleasant to work with. Next car I buy, which will be soon, I looking for Chad! If you want a GREAT car buying experience, customer server and very pleasant to work with. Next car I buy, which will be soon, I looking for Chad! If you want a GREAT car buying experience, I highly recommend that you work with Chad! More

When I was first looking for my latest vehicle, Kia of Raleigh had not made my original list, as I was looking for a used 2012 Ford Escape, so I figured Capital Ford was my best bet. Wrong. Unprofession Raleigh had not made my original list, as I was looking for a used 2012 Ford Escape, so I figured Capital Ford was my best bet. Wrong. Unprofessional-sales associate who talked on the phone while helping, walked off to help other customers in what I found to be a shotgun approach to landing a sale, kept me hanging (would not give back my drivers license) when I kept repeating that I needed to leave and come back in two days because I was going to be late for work, tried to trick me into signing a sales agreement when he behaved as though it was only tenative numbers (luckily I am not that foolish), and he was also 20 minutes late for the follow-up appointment I scheduled to buy the vehicle I wanted on their lot. (Side note:That vehicle showed up dirty, covered in cat hair from dash to carpet when he brought it around to test drive.) With such a terrible experience, I was becoming discouraged. The vehicle I wanted to trade in was a 2011 BMW 328i, and Leith BMW had been so wonderful, I was starting to think I would never again find that kind of car buying experience outside of Leith BMW. Then I contacted Kia. The Kia associate was prompt in responding to my online inquiry, friendly, and courteous (Megan Barry). When I went to the dealership, I was impressed that all associates who were not already with a customer were outside at the front enterance waiting to help the next person. The associate (Derek) who worked with me was straight forward, attentive, honest, and never once pushy. I bought the car two days later (after thinking it over). I was given awesome financing, and a wonderful extended warranty on the vehicle. I would recommend to others, absolutely. More

On 09/04 I went to this dealer looking for a used car possibly Honda Accord. The sales guy approached me and asked me what my budget is and I told him 10-12. He walked me through the lot and there were f possibly Honda Accord. The sales guy approached me and asked me what my budget is and I told him 10-12. He walked me through the lot and there were few cars that are priced little above 12,000 around 14,000 or so. He promised to call me(he took my number) when he gets cars in the range I told him and he went in to office and I guess he spoke to his manager or managers. I have seen him talking to a bunch of them through a window while I was waiting on the lobby. Since I was outside I could not hear what they talked about. The guy came out and said he has a car that is in my price range and took to the back of the building and showed me filthy,dirty and disgusting car.(I am not exaggerating here), I could smell dog and see dog hair all over the seats. I asked him what is this, and he said they can clean it real good and he will call me back once it is detailed. This is the most disrespectful customer service I have seen in a long time. They do not have respect for their guests and customers. Why did not want to negotiate on the others car ? I do not know . I will never go back and do not recommend to anyone. -Dawit Yilma More

I had a wonderful experience in buying my first car as a single woman. Andrea listened to my needs and got me a car that fits those needs. I actually came in to the dealership looking at another model. But single woman. Andrea listened to my needs and got me a car that fits those needs. I actually came in to the dealership looking at another model. But it didn't work and Andrea suggested that I try the Soul and I loved it. She got me in the car that I wanted. More