Fred Anderson Kia

Sales staff great - service center needs help I have not had many instances of using the service center until recently. My first visit for my current outstanding issue is what I would summarize as I have not had many instances of using the service center until recently. My first visit for my current outstanding issue is what I would summarize as rude. I went with my husband as we planned to drop his car off and I would drive him home. I was explaining to the service center rep the issue we were having and why we had brought the vehicle in. He was making eye contact/looking at my husband the entire time even though I was speaking (my husband wasn't speaking). When we left my husband commented this was very sexist and he could not believe that a person would ever display such blatantly sexist behavior. When we came back to pick up the vehicle (they couldn't reproduce the issue we had seen), the service rep made eye contact with me this time. They said they had done a software update due to a recall that was out and hoped that would fix the issue. About 3 weeks later, the issue was back and occurring much more frequently . We took our car back again to the dealership who had managed to work us in on that Saturday (I was told on the phone they had no appointments until the following Friday but as it was a safety issue I pushed the issue). We dropped the car off and dealt with a service rep that was extremely professional and polite. Since we had dropped it off early Saturday afternoon, we were hoping we would receive some sort of response before they closed. I ended up calling them Monday afternoon on my way home from work (I drive by their location on my way home) to find out if my car was ready or not. It was ready, so I stopped and picked it up. Apparently we need a part replaced. The part would take 2-3 business days to arrive. Based on that information, I expected a call by Friday. By the following Monday (1 week later), I had received no call. I called and found out the last service rep I had worked with was now at the Toyota location. He gave me the number to someone in the Kia location. I left a message that evening (Monday). I called again Tuesday and left a message. I called again today (Thursday) and finally got someone on the phone. I don't know how long it would have gone on if I had not gotten someone on the phone. At this point I am frustrated as it does not appear that my business is important or even matters to them. I could understand this being a lower priority if the item needing to be fixed wasn't related to a potential safety issue. I understand they are busy, however, that does not negate the rude behavior I have experience. Nor the lack of even returning a phone call. What even makes the service center worse is the fact that the sales staff is so wonderful. We have bought 2 Kias there. And each time we have bought a vehicle it has been an excellent experience. However, I will not do business with them again as the service center that has to handle warranty issues is so terrible. I expect to be treated in professional manner. More

It's All About The Numbers Jesus Villeta is tenacious and anxious to make sure the numbers are accurate, unique and perfect for your budget, allowing you to walk away feeling li Jesus Villeta is tenacious and anxious to make sure the numbers are accurate, unique and perfect for your budget, allowing you to walk away feeling like you hit the lottery with your New Affordable KIA Car. If you want it but think you can't afford it, let Jesus do the math before you throw in the towel! I promise you will not regret your time spent. More

Service center is a joke. I bought a used Sportage (not from Fred Anderson) that still has quite a bit of factory warranty left. The first problem I encountered was my break li I bought a used Sportage (not from Fred Anderson) that still has quite a bit of factory warranty left. The first problem I encountered was my break light staying on. They did manage to fix this, but if I were the manager I would be very upset at the process they took. I work in the repair business and I know If I wasted the amount of money these technicians wasted throwing parts at the problem, I would be fired. I had to take the car in 3 times. The first two times they said it was fixed. They replaced the break booster and master cylinder on the first two trips and it still did not function properly. On the last trip they finally called Kia Tech Support (at least that's what the customer support guy called it) and talked to someone who knew something. It turned out to be a simple switch at the pedal. Wow..talk about throwing parts at the problem. - Now I have 2 more issues with the car. The sunroof does not work properly and the rear view camera does not work properly. I have been in twice and they have replaced switches and cameras...you guested it...threw more parts at the problem and wasted more of my time and Fred Anderson's money on parts. The last time I brought my car in to address the issue I managed to speak with Steve, the service manager and communicated to him my frustration. He had an even worse attitude than the customer service people he managed. When I brought up the fact that my car was still not fix I was told by the people at the counter that their regional manager would have to approve a third replacement and would be in the following week. The customer service person said they would call me so I can bring in my car when he is there. No phone call was ever made to me...imagine that. The customer service people also told me it might not be fixable. What? It's under warranty...what the xxxx is wrong with these people? By the way...my wife bought a Mercedes and I brought her car in for service...wow...those people get it. Fred Anderson...take your service center on a field trip to Leith Mercedes and learn a thing or two! More

Excellent Dealership, ask for Carol Henderson! I bought my first Kia from Carol Henderson at Fred Anderson Kia. I don't think i could of had a more pleasant experience anywhere else. I'm completely I bought my first Kia from Carol Henderson at Fred Anderson Kia. I don't think i could of had a more pleasant experience anywhere else. I'm completely satisfied with the level of professionalism and customer service that i received the day i purchased my car, as well as the continued EXCELLENT customer service i still receive in the service department. They work with you, and your budget and find something that not only fits your bank account, but your lifestyle as well. Carol has continued to stay in contact with me in order to make sure that i'm still totally satisfied with my car. She is friendly, compassionate, has a great sense of humor, and works for the customer more than the dealership (extremely rare quality). I truely enjoy my car as much as i enjoy the service that i get with it. Go to Fred Anderson Kia, ask for Carol Henderson, you'll thank me later! More

So very helpful Within just a few minutes of contacting this dealership, we received help from two very professional young people. Although we did not purchase a veh Within just a few minutes of contacting this dealership, we received help from two very professional young people. Although we did not purchase a vehicle from them, their helpfulness and kindness were refreshing. Purchasing a car is stressful at best, and the staff of this dealership was great. More

Professional, service oriented, and FUN! Gregory White greeted me with a smile, and handshake as I entered the KIA showroom. It was the beginning of a great experience. Greg was very intere Gregory White greeted me with a smile, and handshake as I entered the KIA showroom. It was the beginning of a great experience. Greg was very interested in my requirements for a new car; first time buying a new car in about 20 years and recently widowed. To be honest, I visited Fred Anderson KIA because I had seen an Optima advertised on line that interested me. It was a used car with low mileage and great value. Never did I dream that I would drive away in a brand new 2015 KIA Forte! Gregory spent lots of time going over critical points with me and understanding my recent situation as a widow. He wanted to make sure I got a safe, reliable, efficient car. The test drive was the best! I was amazed at how responsive and fun the Forte was to drive. I felt like I was 16 years old again, instead of 62! He took time to introduce me to the staff in the service and parts department; friendly faces for future visits. I was treated royally, but I got the impression that Gregory treats all visitors he meets royally! He really sold me on KIA and Fred Anderson. More

stay away I can go anywhere else in town and get a new oil filter and 5 quarts of oil for less than $42 . However, what is a truly unique experience to Fred An I can go anywhere else in town and get a new oil filter and 5 quarts of oil for less than $42 . However, what is a truly unique experience to Fred Anderson is to have my time wasted, be treated so rudely, be over charged for “services” that were barely performed or not performed at all and then have my vehicle returned to me covered in grease. That is something only Fred Anderson does. I spent an hour of my time picking up a vehicle that was returned to me in worse shape than I dropped it off in. I was treated incredibly rudely and made to feel like my presence as a customer was a burden to the shop instead of a value, and then got charged a truly unbelievable amount of money for basically nothing get done with my car. Being in customer service myself for ten years and having been to car shops that give a xxxx about their customers, I know exactly how how my experience should have went, but it went very differently. To make up for my inconvenience and the fact that the technicians dirtied up the vehicle, some amount of extra effort should have been put forth to make me feel valued. Clean the inside of the car instead of just the seat, comp my oil change, or perhaps maybe just act like wasting your customers time and damaging their vehicles isn’t how you normally do business. I can go anywhere else in town and get a new oil filter and 5 quarts of oil for less than $42 . However, what is a truly unique experience to Fred Anderson is to have my time wasted, be treated so rudely, be over charged for “services” that were barely performed or not performed at all and then have my vehicle returned to me covered in grease. That is something only Fred Anderson does. More

Worst car buying experience ever My wife’s car broke down on Monday, 01Jun2015 and it was not worth it to fix the transmission problem. So we went to look for a used car. We found one My wife’s car broke down on Monday, 01Jun2015 and it was not worth it to fix the transmission problem. So we went to look for a used car. We found one at this dealer through our credit union and contacted the dealer. Soon I got an email from Jennifer, the customer care representative. She said the car was still available and come to take a look. We went to there on 03Jun2015. The car looked nice and test drive was good also. The only issues we found were the passenger side headlight has water in it and the heat shield underneath the car damaged. It was raining that day so the seals on the headlight must not be tight so water went in. Then we sat down to discuss the price of the car. As usual with most car sale, the price was expected to negotiable unless specifically stated it is not negotiable. At the beginning, the sales manager sounded that the price was negotiable. I told him that to make it simple, tell me what your lowest acceptable price. But he insist on us to give him a price and my wife gave him a price. Then he went to the office in the back and came in less than a minute. He sat down and showed us some printouts to tell us they were selling the car at a very low price now. He can only sell this car at the price as we saw on the web without even fix the issues we found. At this point, we felt we were fooled. We left the place immediately. When we got home, we sent Jennifer an email to tell our experience at the dealer. She replied and asked us the name of the sales person. I then called her to tell her the details. Soon after, the sales person called me to ask me if we still interested in the car. I hesitated a little, but we really needed a car, so I had some discussions with the sales person and finally agreed on the terms for us to buy the car. The sales person also sent me an email containing all the details of the final price and we agreed that we will finalize the deal at around 5pm next day, Friday, June 05, 2015. On June 05 right after 12pm, I got a call from Jennifer. She told me that they had sold the car to another customer. I told her that I made a deal with them first. But she said they could not honor it because I did not put down any deposit to hold it. At this point, I got really mad because we were fooled again. But later, when I thought about it, I felt I am glad I did not buy the car because I really cannot trust them anymore. When you think about buying a car, especially used car, from this dealer, please think twice or find someone you trust to check the car before buying. This is my nightmare experience with this dealer. You can call Jennifer to verify it and I have all the emails with them to support my story. More

Professional, knowledgeable, courteous at Fred Anderson I worked with Daniel Rangel at Fred Anderson Kia in Raleigh. Daniel Rangel showed me the K900, accompanied me on three test drives and did an outstan I worked with Daniel Rangel at Fred Anderson Kia in Raleigh. Daniel Rangel showed me the K900, accompanied me on three test drives and did an outstanding job in answering my questions and addressing my concerns. I recommend Daniel and the dealership without reservation. Wayne Skaggs More

Professional and courteous, all this from just a phone call! Amanda Deal contacted me after I did a car search through True car.com. I was very impressed with her very courteous approach to explaining the servic Amanda Deal contacted me after I did a car search through True car.com. I was very impressed with her very courteous approach to explaining the services that Fred Anderson had to offer and at no time did I ever feel pressured or that she was trying to force me into a decision right away. even though we were not able to make a deal (I bought my Kia through a private seller) I fully intend to bring my car in for servicing at Fred Anderson solely based on the pleasant phone call I had with Ms. Deal! More