Fred Anderson Kia

Excellent experience My experience at Fred Anderson KIA was excellent. Daniel (the sales person) along with their sales team was very friendly and comfortable to deal with My experience at Fred Anderson KIA was excellent. Daniel (the sales person) along with their sales team was very friendly and comfortable to deal with. We've ordered KIA RIO and they were quickly fixed the new car for us next day. In addition, they provided us the detailed explanation on test driving and support services. More

Great Service Xavier was AWESOME. I gave him a hard time because I came up there looking for 1 type a car and that car only and I drove off the lot in exactly what Xavier was AWESOME. I gave him a hard time because I came up there looking for 1 type a car and that car only and I drove off the lot in exactly what I came for and for very reasonable price. THANKS More

Refused a refund on canceled tire warranty I purchased a vehicle at Kia in Raleigh on September 7th, 2015 through one of their banks. I also purchased within that loan a gap warranty, and a tir I purchased a vehicle at Kia in Raleigh on September 7th, 2015 through one of their banks. I also purchased within that loan a gap warranty, and a tire warranty, both provided by Fidelity in Florida. I refinanced my vehicle with my Credit Union on September 29th, thus eliminating the first lien holder . One of the stipulations for a refund of the gap and tire warranty was that the car was paid off with the first lein holder who had the payments included in their loan. I received a letter from Citizens Bank noting the lien was paid off on October 5th, 2015 by my Credit Union.. I went to Kia to sign for the cancellation of the gap and tire warranty soon after, thinking since they were both through the same company in Florida, it would cover both warranties. It turns out that not true; each one had their own separate addendum number, but they didn't tell me that. I received the refund for the gap warranty soon after, and realizing it was ONLY for the gap warranty. I called Kia to discover it was separate, and I had to go back to Kia, again, to sign for the cancellation of the tire warranty on November 5th, 2015. I have a copy of that transaction that I sent via fax to Kia since that time, after repeatedly trying to get in touch with, or get a response from them concerning said refund. It states clearly on that cancellation notice that the loan was paid off by my Credit Union on September 29th, 2015. In a message on my phone, Mr. XXXXX informed me that the refund was sent to their bank because my car was still financed with them when I signed the cancellation notice. No, I signed that paperwork on November 5th, 2015, a full month AFTER my Credit Union paid off Citizens Bank. Citizens Bank was no longer the lien holder and was not entitled to my refund. It was supposed to be sent directly to me, as per the contract for the gap and tire warranty paperwork that I received with my loan from Kia. This mistake was made at Kia in their accounting department. In the times I did get a response, I was told, again, that I was not due a refund since the car was still financed with the first lien holder when I canceled, and that they sent the refund to them. Again. In the fax I sent to Kia, I provided a timeline to take care of any 'confusion' that may have arisen during our months and months of semi-negotiations about my tire warranty refund. It was a month from the time of the pay-off of the first lien holder to the day I cancelled the tire warranty, and within the time frame allowed to cancel and receive a refund directly from Kia. I am entitled to the $350 refund of the initial $400 that was added to the first loan. The tire warranty contract stated $25 per month be withheld, and since it was November 5th that I canceled, that was within 2 months of the first loan, thus the minus $50. I do not wish to name names; my sales person was nice, and all the people I talked to there were nice. The main person I had to deal with is no longer there and not listed below. I got a good deal on the car I purchased, so no complaints there. Also, I would like to commend Kia of Raleigh for the re-conditioning they do on used cars. Mine looked new, and even smelled new even though it was a 2013. I don't usually publicize complaints, but I find I have no other choice. More

Wonderful Experience From the moment I walked in and meet with Tabitha Wright, everything just fell into place. Awesome service, friendly, helpful, understanding and deter From the moment I walked in and meet with Tabitha Wright, everything just fell into place. Awesome service, friendly, helpful, understanding and determined. She made me feel right at home and I drove off with a 2014 Kia Rio! More

Tried their best to take care of issues After working with Kia Roadside Assistance (a little complicated) and explaining issues on the care for about a day, Sales & Services both did their b After working with Kia Roadside Assistance (a little complicated) and explaining issues on the care for about a day, Sales & Services both did their best to resolve all issues. They were very thorough, checking every detail, fixing anything possible, and since it was a brandnew car from their dealership, they took care of everything without causing any more distress. Thanks! More

Kia Optimum Great service as soon as we got out of our car someone was there to help us. Unlike other places where we had to find help. Great service as soon as we got out of our car someone was there to help us. Unlike other places where we had to find help. More

Awesome Sales Rep. Tabitha Wright I went into the dealership honestly thinking my credit wasn't gonna be not good enough to get a BRAND NEW car... Guess what i drove off in a 2016 KIA I went into the dealership honestly thinking my credit wasn't gonna be not good enough to get a BRAND NEW car... Guess what i drove off in a 2016 KIA RIO .. The team there Awesome..Thank you Tabitha Wright for your hard work and making me feel so comfortable and your positive energy!!! Wasn't just a sale for her , she really cares about you the customer. Genuine caring soul!!! More

Great Experience! Working with Tabitha Wright at Fred Anderson Kia of Raleigh this past weekend was another perfect experience. We had to bring our child with us and it Working with Tabitha Wright at Fred Anderson Kia of Raleigh this past weekend was another perfect experience. We had to bring our child with us and it was no problem. We were in and out with the car we wanted in less than 3 hours! We will never buy a car from anyone else! She makes the dealership and the process incredibly easy and pleasant. She gave good advice but with no pressure and got us exactly what we wanted...with a friendly and cheerful attitude. More

It was awesome!!!!! When I walked in a sales rep,was on it,very polite,,nice& when I say helpful she was just Amazing.i would for sure send friends to visit the Kia deale When I walked in a sales rep,was on it,very polite,,nice& when I say helpful she was just Amazing.i would for sure send friends to visit the Kia dealer& ask for Tabitha.Thanks for all your help and love my new car!???????????????????? More

Excellent customer service Tabitha was a wonderful sales rep and was very helpful. She made the experience fast and enjoyable. She took the time to listen to what our concerns Tabitha was a wonderful sales rep and was very helpful. She made the experience fast and enjoyable. She took the time to listen to what our concerns were and help us find what we were looking for. More