Fred Anderson Kia | Page 59

Personal Great overall experience with Mark. He had good sense of humor, and I appreciated his relaxed approach. I never felt pressured during the process. The Great overall experience with Mark. He had good sense of humor, and I appreciated his relaxed approach. I never felt pressured during the process. The only less than pleasant part was the delay waiting to meet with the finance manager to finalize the paperwork. They had a deal close before mine and it took a while to get in and finish up. More

Amazing customer service! Don is an amazing salesman and was super helpful. The entire staff was kind, friendly, and professional and I felt very accomplished when I drove of Don is an amazing salesman and was super helpful. The entire staff was kind, friendly, and professional and I felt very accomplished when I drove off the lot. I highly recommend this dealership to anyone and everyone; especially those financing for the first time like myself. More

30,000 mi service Had complete service performed. Took approx. 3 hrs. Car is performing better. Price for MUCH higher than shown on list in office area. Appreciate the Had complete service performed. Took approx. 3 hrs. Car is performing better. Price for MUCH higher than shown on list in office area. Appreciate the wash and vacuum. More

Oil change on family plan Always quick Staff helpful and nice I usually walk in and get served right away Lounge comfortable and staff communicates well I recommend to all Always quick Staff helpful and nice I usually walk in and get served right away Lounge comfortable and staff communicates well I recommend to all More

Great experience Great customer service. I came in to surprise my wife eith a new car for mothers day. Cearia picked out the perfect kia optima. She picked out the co Great customer service. I came in to surprise my wife eith a new car for mothers day. Cearia picked out the perfect kia optima. She picked out the color and all. More

A good experience I enjoyed the coffee and the and snacks.Nice waiting area I use the new guy , but next time I will be using Mike again. Mike is a good guy ! I enjoyed the coffee and the and snacks.Nice waiting area I use the new guy , but next time I will be using Mike again. Mike is a good guy ! More

Routine service The service was quick and easy. Nice waiting area with comfy couch, coffee and tea and pastries - the car wash included. Service personnel friendly a The service was quick and easy. Nice waiting area with comfy couch, coffee and tea and pastries - the car wash included. Service personnel friendly and informative. More

All-around wonderful! We we're referred to Fred Anderson's KIA and had a wonderful experience purchasing a Kia Optima with sale rep Nick! I was impressed with his knowledge We we're referred to Fred Anderson's KIA and had a wonderful experience purchasing a Kia Optima with sale rep Nick! I was impressed with his knowledge about the car and his personality. I never felt pressured and was surprised the whole experience wasn't terribly long. I would refer anyone here. Thank you for making my car buying experience a pleasure! 😊 More

Scummy Awful Salespeople DO NOT GO HERE!! If I could give this dealership less than one star, I would. In short: they are scummy, sleezy stereotypical car salesmen. The fu DO NOT GO HERE!! If I could give this dealership less than one star, I would. In short: they are scummy, sleezy stereotypical car salesmen. The full story: I'm a young woman and I have purchased two cars from this dealership. The first time, in 2015, I dealt with Larry and he was okay. I didn't have an amazing experience but it was fine. Fast forward to 2018, I was hit by deer and my car was totaled, leaving me to do some unexpected car shopping. I had been looking all day already, when I saw a couple things I was interested in on FAK website so I figured I would go back and test drive. I found a used 2016 Hyundai Tuscon which was perfect for what I needed. I will definitely admit that it was dark, late, and I was exhausted, this caused me to miss that there was a crack in the lower part of the passenger windshield. One thing I did notice was that the tires were going to be in need of replacing soon. Our salesperson, Nick, assured us that could be taken care of. We go back and forth on the negotiation, eventually getting the tires thrown in, but their behavior went beyond "negotiation tactics." The manager came over and straight said, "I know your young and think you need to get something from us" and another person told me "I could smile ya know." I noticed the crack the next morning when the sun hit it, and called Nick to discuss it and check on the tires (I was told the tires would be in on Monday). I didn't say anything specific just that " i noticed the windshield." and he said we would discuss it when I came in to drop off the check. When I came in he said "they were already doing me a huge favor with the tires so there was nothing they could do." He eluded to the fact that they knew about on Saturday but since I didn't bring it up then it's too late. It took until FRIDAY to get the tires. I completely should have done a more thorough scan, but Fred Anderson had the chance to do the right thing and not be manipulative xxxx bags. I do community outreach for a nonprofit and need a safe and efficient vehicle. They valued the sale more than community safety. I filed a complaint immediately online and was told a manager would call me. still no call. **ALSO they forgot to SIGN THE BILL OF SALE causing my bank to have call them several times only to be placed on hold because they didn't understand the question. The bank employee was literally laughing at how ridiculous this dealership is. I would have expected far better customer care for a repeat customer. They have lost the sales of me, my fiance and literally every other person I get in earshot of to tell them what a horrid dealership this is. More

Kia Sorento Service Today I dropped off my car to get it serviced. The service is awesome and, fast. The staff were very friendly and very polite. They went above and bey Today I dropped off my car to get it serviced. The service is awesome and, fast. The staff were very friendly and very polite. They went above and beyond to make me feel special. More