Fred Anderson Kia

Service dept. deserves NO Stars I would actually give the service department 0 stars if it was possible but there is no option for that. I bought a 2012 Kia Sorento from this dealers I would actually give the service department 0 stars if it was possible but there is no option for that. I bought a 2012 Kia Sorento from this dealership and had it service here only. Then, things started to go bad from there. Just on 9 August 2016 I had a repair done on my high-pressure fuel pump that was done a year prior, but this second time was a botched job. This botched job, caused fuel to leak all over my engine and almost caused my car to catch fire on the side of the road in the middle of the highway on my vacation less then 2 weeks later. Another Kia dealership came to the rescue, with customer service skills only Fred Anderson Kia could only dream of. They fixed my car and told me it was because a mechanic had left off a vital clamp and put in the wrong hardware thinking no one would notice. Also put back damaged parts onto my car thinking they could get away with it. This service job FA Kia cost me money and time in a long awaited vacation with family. During this time, I could barely get in contact with the service manager at Fred Anderson or anyone else to help with me with the situation they put me in. I was dealt with a whole lot of attitude, no answers, and dodged calls. I will not be recommending this dealership to anyone, however I still love the Kia brand. Will be looking into another to Kia dealership to service and buy cars from, but not this one. I urged anyone to look into buying or servicing Kia to look elsewhere than this dealership. More

Condescending towards women The service department refused to honor a quote provided and then the service director became condescending when I requested that they work with me to The service department refused to honor a quote provided and then the service director became condescending when I requested that they work with me to resolve the matter. They were insincere when speaking towards me and I am highly disappointed with this lack of service. I have used them for all of my past service for both of my Kia cars and have always been OK with them as they have always tried to fix the any issue immediately and ensure that the service visit went well. That is not what happened here. I will not be buying any future cars from Fred Anderson Kia and will no longer refer anyone to them. More

Another annoying result. Everytime I think Fred Anderson Kia may redeem However, I later, I am once again disappointed. I remain just a number, not a person. I took my car in Everytime I think Fred Anderson Kia may redeem However, I later, I am once again disappointed. I remain just a number, not a person. I took my car in for two recalls, and I will say that Jake at the service desk was quite helpful in his efforts to make me feel better about this dealership. They are lucky to have him around... I don't know why he is still there, as he could do much better then work for this company who really doesn't care much about there customers. I later asked about their buyback program, as it was my intention to get this company out of my life... I spent quite a bit of time speaking with a manager and a salesperson, but was unable to reach a satisfactory buyback price. I understood the reason behind that, and that is not my beef today. What annoyed me the most was getting a phone call two days later from Fred Anderson Kia representative who asked me if I was interested in buying a car from them. The woman who called had no idea that I even owned a Kia , much less that was just in to address two recalls. As usual, they hear nothing you say. They only wish to sell you a car, and are usually unable to answer questions regarding their products' details, etc... I repeat... One is simply a number, not a respected consumer. If you just need a car and have a lot of extra money to waste, then you're in good shape here... Otherwise, run away. I am stuck now due to a new car warranty, so I have to continue to deal with this sorry excuse for a dealership. And one last note... The administration was sorry a while back... Sadly, after much turnover they remain the same. That is all. More

Great Service Xavier was AWESOME. I gave him a hard time because I came up there looking for 1 type a car and that car only and I drove off the lot in exactly what Xavier was AWESOME. I gave him a hard time because I came up there looking for 1 type a car and that car only and I drove off the lot in exactly what I came for and for very reasonable price. THANKS More

Excellent experience My experience at Fred Anderson KIA was excellent. Daniel (the sales person) along with their sales team was very friendly and comfortable to deal with My experience at Fred Anderson KIA was excellent. Daniel (the sales person) along with their sales team was very friendly and comfortable to deal with. We've ordered KIA RIO and they were quickly fixed the new car for us next day. In addition, they provided us the detailed explanation on test driving and support services. More

Refused a refund on canceled tire warranty I purchased a vehicle at Kia in Raleigh on September 7th, 2015 through one of their banks. I also purchased within that loan a gap warranty, and a tir I purchased a vehicle at Kia in Raleigh on September 7th, 2015 through one of their banks. I also purchased within that loan a gap warranty, and a tire warranty, both provided by Fidelity in Florida. I refinanced my vehicle with my Credit Union on September 29th, thus eliminating the first lien holder . One of the stipulations for a refund of the gap and tire warranty was that the car was paid off with the first lein holder who had the payments included in their loan. I received a letter from Citizens Bank noting the lien was paid off on October 5th, 2015 by my Credit Union.. I went to Kia to sign for the cancellation of the gap and tire warranty soon after, thinking since they were both through the same company in Florida, it would cover both warranties. It turns out that not true; each one had their own separate addendum number, but they didn't tell me that. I received the refund for the gap warranty soon after, and realizing it was ONLY for the gap warranty. I called Kia to discover it was separate, and I had to go back to Kia, again, to sign for the cancellation of the tire warranty on November 5th, 2015. I have a copy of that transaction that I sent via fax to Kia since that time, after repeatedly trying to get in touch with, or get a response from them concerning said refund. It states clearly on that cancellation notice that the loan was paid off by my Credit Union on September 29th, 2015. In a message on my phone, Mr. XXXXX informed me that the refund was sent to their bank because my car was still financed with them when I signed the cancellation notice. No, I signed that paperwork on November 5th, 2015, a full month AFTER my Credit Union paid off Citizens Bank. Citizens Bank was no longer the lien holder and was not entitled to my refund. It was supposed to be sent directly to me, as per the contract for the gap and tire warranty paperwork that I received with my loan from Kia. This mistake was made at Kia in their accounting department. In the times I did get a response, I was told, again, that I was not due a refund since the car was still financed with the first lien holder when I canceled, and that they sent the refund to them. Again. In the fax I sent to Kia, I provided a timeline to take care of any 'confusion' that may have arisen during our months and months of semi-negotiations about my tire warranty refund. It was a month from the time of the pay-off of the first lien holder to the day I cancelled the tire warranty, and within the time frame allowed to cancel and receive a refund directly from Kia. I am entitled to the $350 refund of the initial $400 that was added to the first loan. The tire warranty contract stated $25 per month be withheld, and since it was November 5th that I canceled, that was within 2 months of the first loan, thus the minus $50. I do not wish to name names; my sales person was nice, and all the people I talked to there were nice. The main person I had to deal with is no longer there and not listed below. I got a good deal on the car I purchased, so no complaints there. Also, I would like to commend Kia of Raleigh for the re-conditioning they do on used cars. Mine looked new, and even smelled new even though it was a 2013. I don't usually publicize complaints, but I find I have no other choice. More

Wonderful Experience From the moment I walked in and meet with Tabitha Wright, everything just fell into place. Awesome service, friendly, helpful, understanding and deter From the moment I walked in and meet with Tabitha Wright, everything just fell into place. Awesome service, friendly, helpful, understanding and determined. She made me feel right at home and I drove off with a 2014 Kia Rio! More

Tried their best to take care of issues After working with Kia Roadside Assistance (a little complicated) and explaining issues on the care for about a day, Sales & Services both did their b After working with Kia Roadside Assistance (a little complicated) and explaining issues on the care for about a day, Sales & Services both did their best to resolve all issues. They were very thorough, checking every detail, fixing anything possible, and since it was a brandnew car from their dealership, they took care of everything without causing any more distress. Thanks! More