Fred Anderson Kia

Experience an issue with the driver seat, no longer able to move forward or backward. Came in about a year ago and the service team removed the seat/re-lubed the rails. Paid for diagnostic and preventive ma to move forward or backward. Came in about a year ago and the service team removed the seat/re-lubed the rails. Paid for diagnostic and preventive maintenance of the seat($450). Within 60 days, the issue reappears. I brought the car back in a few months later, and paid for another diagnostic and another part, seat switch. They attach the part and it doesn’t resolve the problem. Now I am responsible for paying for the part and labor($450). While they provide another invoice, of supposedly the correct part and additional labor cost($1500) I asked for a refund of the part as it did not resolve the issue. Front desk clerk proceeded to get the service manager. I ask for a refund and he said no. I proceeded to to tell him that customers should not be continuously charged for bad diagnostics on his end. He stated the conversation is over with and I am unable to get a refund. I asked to speak with his manager. He than stated, he’s the only person that I need to talk to and that he’s going to call the cops. Experience an issue with their driver seat no longer able to move forward or backward. Came in about a year ago and the service team removed the seat/re-lubed the rails. Paid for diagnostic and preventive maintenance of the seat($450). Within 60 days, the issue reappears. I bring the car back in a few months later. Paid for another diagnostic and another part, seat switch. They attach the part and it doesn’t work. Now I am responsible for paying for the part and labor($450). While they provide another invoice, of supposedly the correct part and additional labor cost($1500) I asked for a refund of the part as it did not resolve the issue. Front desk clerk proceeded to get the service manager. I ask for a refund and he said no. I proceeded to to tell him that customers should not be continuously charged for bad diagnostics on his end. He stated the conversation is over with and I am unable to get a refund. I asked to speak with his manager. He than stated, he’s the only person that I need to talk to and that he’s going to call the cops. All due to asking to speak to his manager?? This is how Fred Anderson Kia treats black Army veterans!! Unfortunately I forgot the service manager name due to how angry I became. He couldn’t even offer a future discount instead his first option is to call the cops on a customer of 5 years. Feel free to go there if you would like your anxiety or PTSD triggered. More

Lack of customer service. Price gauging heavily practiced at dealership. Horrible finance managers. In short they screw you royally Price gauging heavily practiced at dealership. Horrible finance managers. In short they screw you royally More

***AVOID***MARK UPS*** There are other Kia Dealerships. Other Kia dealerships list MSRP, while this dealership has a Fred Anderson price, which is MARKED UP over MSRP. My wife and I reserved our car throug Other Kia dealerships list MSRP, while this dealership has a Fred Anderson price, which is MARKED UP over MSRP. My wife and I reserved our car through Kia Corporate. We thought it was going to be one price, and the new car sales manager Kevin said we were lucky to get the car at $5K over MSRP instead of $20K over. To top if off, the process was slow and painful. We called ahead and had an appoitment, it still took over 3 hours. The finance person applied a lot of pressure for a warranty. The whole process was BAD. I would have loved to get our car somewhere else. We didn't have a choice as we reserved it at this dealership. Shame on me for not doing my research. I trusted the reviews rather than calling the dealer. We could have walked away, but we liked the car that Kia made. We spent a good bit of time researching, deciding, and reserving the vehicle when it became available for online reservations. I'm still woefully disheartened whenever I think of the Fred Anderson dealer experience. More