Fred Anderson Kia

Went in to buy a car for a certain price that was quoted to me over the phone, had an appt to see the person I talked to, never saw him and the price of the car they told me was way more that’s I was quoted to me over the phone, had an appt to see the person I talked to, never saw him and the price of the car they told me was way more that’s I was quoted for over the phone. Wasted my time and gas driving there 45min. And I’m already approved with my bank, they claimed they couldn’t work with me on the price. So I walked away from it. More

Very friendly and helpful, made my selections fast and easy. CJ was my salesman and he was incredible easy. CJ was my salesman and he was incredible More

The service department is excellent, professional, accommodating, clean, organized and stress free for the customer. And most importantly the mechanical work done is fine. All in all a department i accommodating, clean, organized and stress free for the customer. And most importantly the mechanical work done is fine. All in all a department is non pareil! The excellence is summed up in two words: KEVIN TARPLEY. This service manager imparts knowledge of the engine and car chassis as well as listening to his customer. He establishes eye contact with not only his computer as he reseArches the issues but eye contact with his customer!! He is a huge asset to Fred Andersen KIA. I recommended this business to a friend fir his Sorrento service snd he was satisfied and impressed with Lindsay, service rep as well. More

I had a great experience with Sami, Art, and Kimberly. All of them made sure to help fix an unfortunate situation that I had previously experienced through this dealership. Completely recommend working wi All of them made sure to help fix an unfortunate situation that I had previously experienced through this dealership. Completely recommend working with Sami if you are in need of buying a car. More

Individuals are nice until you buy the car of course. But when trying to get a email or phone call it returned never happens. But when trying to get a email or phone call it returned never happens. More

I have been very impressed with the outstanding consideration I have received from Shelby in the service of my new Kia. She has top- notch customer service skills, and she's a good listener and pro consideration I have received from Shelby in the service of my new Kia. She has top- notch customer service skills, and she's a good listener and problem solver. Important to note that Shelby understands it can be stressful and inconvenient to have car troubles, which means she considers the customer situation and strives for a positive resolve. Thank you ShelbyI More

Friendly, accommodating and clean. Weather your there for an oil change or to buy a new vehicle. Would definitely reccomend my friends and family! Great dealership Weather your there for an oil change or to buy a new vehicle. Would definitely reccomend my friends and family! Great dealership More

Wasn’t good customer service and buying new car I didn’t receive any another key and explanation about car. receive any another key and explanation about car. More

The service team neglected to perform work based on NHTSA TSB #10185035 - I have a 2019 Kia Niro that has a known transmission issue -I found a service bulletin for this exact issue that others have also TSB #10185035 - I have a 2019 Kia Niro that has a known transmission issue -I found a service bulletin for this exact issue that others have also had (The transmission will make a grinding noise accompanied by a slight shudder when slowing down/braking once the speedometer reaches approximately 30mph) - When I took it in for service, I brought the service bulletin with me, but the service reps ignored it and claimed that the sound it most likely from the hybrid system -They told me that it would take between 3 and 10 days just to diagnose, during which time I will not be provided a loaner or rental - I agreed to leave my car and they paid for a LYFT but only as far as 10 miles away (I live 20 miles away from the dealership/service center) - I had them drop me off at the mall and had to get my husband to pick me up in the middle of his workday - I received a text later the same day with a video from the service tech that stated he reset the "hybrid system" and didn't hear or feel the noise anymore and that I could come get my vehicle - Driving home my car began making the grinding noise again - Now I have to schedule another appointment, this time bringing my husband so they don't ignore me or the service bulletin again More

Jermaine White was a pleasure to work with. What I liked most was he actually listened to what I wanted and didn't try to sell me something I wasn't looking for or needed. After I told him wha What I liked most was he actually listened to what I wanted and didn't try to sell me something I wasn't looking for or needed. After I told him what I could pay & what I was looking for, he found a car which matched my needs and then some, while not going over my dollar amount. He even went out of his way and drove the car across town for me, as I had to return a rental I was using. Thank you Jermaine! More