Fred Anderson Honda - Service Center

You are better with sticking to Greer or Easley dealership. Was put on a waitlist for a recall repair and never called back for scheduling. Called Greer and they could schedule me a week out for t dealership. Was put on a waitlist for a recall repair and never called back for scheduling. Called Greer and they could schedule me a week out for the recall repair. Honda central recall hotline confirmed dealerships should not be putting customers on waitlist but rather scheduling them and ordering the parts. Also when you call this Greenville dealership you never get to talk to a service advisor because they are "so busy". More

Waited 3 hours only to be told my car had not been serviced. I was told it would have to be taken to their main shop. The service rep could not tell me where that shop was located. I'll take my car el serviced. I was told it would have to be taken to their main shop. The service rep could not tell me where that shop was located. I'll take my car elsewhere. More

Sad to see Honda go downhill in Greenville. I have been a customer with Honda in Greenville since 2008. I would get my oil changes and maintenance with them even though they charged a premium I have been a customer with Honda in Greenville since 2008. I would get my oil changes and maintenance with them even though they charged a premium compared to other locations. It was because you were taken care of like family. Waiting room had stock snacks and drinks, and Honda would go out of their way to make you feel like an individual instead of a pocketbook. Sadly Breakway Honda is no more and since I have heard things but did not believe them till I went for service recently. The oil change was fine and they got it done. Inspections were great but my wife says that they don't even have water in the wait room anymore. She is diabetic so what the heck. We were told we needed a tire change on a vehicle we only owned for 2 yrs and 20k miles on our Honda CRV, and quoted for bridgeston tires of 800+ dollars to change them. I confronted them on this as most wheels are covered by the dealer and manufacture for 30k or 3 yrs which ever comes first, but the maintenance guy that called back said this is an alignment issue and does not fall under warranty. I challenged that if it was an alignment issue and I get aligments and maintenance done by them then some ownership of the issue should be theirs. They would not have it. I finally put my foot down after he threw his 25 yrs of service creds at me and said look, "you are going to say that 3 cars and 14 yrs of service with you guys is going to be lost to some tires?" (note I would have accepted a discount but nothing was offered to make me feel like I was being heard). His answer was a plain yes and he hung up. Honda is a good car, but don't work with their service center. Sad to say my next car will probably be with another dealer and Honda will not be my first stop when it happens. More

Made appointment week before and was advised I could wait for auto. Brought auto in at 11 AM. and was told by Randy would be 4 hours so they shuttled me home. The "airbag warning light" was coming on intermi for auto. Brought auto in at 11 AM. and was told by Randy would be 4 hours so they shuttled me home. The "airbag warning light" was coming on intermittently. Was simply looking for a simple diagnostic to determine problem and be advised of the repair options. Received a call after 3pm they were slammed and needed to keep auto overnight. I told Randy I would call him back in 15 minutes. I called back in less than 5 minutes and could not reach him but left message that I would have to pickup and reschedule because I had 3 doctor appointments the next two days so I could not leave auto. When I arrived 30 minutes later Randy's first response was wish I had given him a "heads up on picking auto up." Told him I had called and left message over 30 minutes earlier. He seemed annoyed, retrieved my auto and had little to say except a weak sorry. Terrible first experience with Fred Anderson Honda. More