Fred Anderson Honda - Service Center

You are better with sticking to Greer or Easley dealership. Was put on a waitlist for a recall repair and never called back for scheduling. Called Greer and they could schedule me a week out for t dealership. Was put on a waitlist for a recall repair and never called back for scheduling. Called Greer and they could schedule me a week out for the recall repair. Honda central recall hotline confirmed dealerships should not be putting customers on waitlist but rather scheduling them and ordering the parts. Also when you call this Greenville dealership you never get to talk to a service advisor because they are "so busy". More

Waited 3 hours only to be told my car had not been serviced. I was told it would have to be taken to their main shop. The service rep could not tell me where that shop was located. I'll take my car el serviced. I was told it would have to be taken to their main shop. The service rep could not tell me where that shop was located. I'll take my car elsewhere. More

Sad to see Honda go downhill in Greenville. I have been a customer with Honda in Greenville since 2008. I would get my oil changes and maintenance with them even though they charged a premium I have been a customer with Honda in Greenville since 2008. I would get my oil changes and maintenance with them even though they charged a premium compared to other locations. It was because you were taken care of like family. Waiting room had stock snacks and drinks, and Honda would go out of their way to make you feel like an individual instead of a pocketbook. Sadly Breakway Honda is no more and since I have heard things but did not believe them till I went for service recently. The oil change was fine and they got it done. Inspections were great but my wife says that they don't even have water in the wait room anymore. She is diabetic so what the heck. We were told we needed a tire change on a vehicle we only owned for 2 yrs and 20k miles on our Honda CRV, and quoted for bridgeston tires of 800+ dollars to change them. I confronted them on this as most wheels are covered by the dealer and manufacture for 30k or 3 yrs which ever comes first, but the maintenance guy that called back said this is an alignment issue and does not fall under warranty. I challenged that if it was an alignment issue and I get aligments and maintenance done by them then some ownership of the issue should be theirs. They would not have it. I finally put my foot down after he threw his 25 yrs of service creds at me and said look, "you are going to say that 3 cars and 14 yrs of service with you guys is going to be lost to some tires?" (note I would have accepted a discount but nothing was offered to make me feel like I was being heard). His answer was a plain yes and he hung up. Honda is a good car, but don't work with their service center. Sad to say my next car will probably be with another dealer and Honda will not be my first stop when it happens. More

Made appointment week before and was advised I could wait for auto. Brought auto in at 11 AM. and was told by Randy would be 4 hours so they shuttled me home. The "airbag warning light" was coming on intermi for auto. Brought auto in at 11 AM. and was told by Randy would be 4 hours so they shuttled me home. The "airbag warning light" was coming on intermittently. Was simply looking for a simple diagnostic to determine problem and be advised of the repair options. Received a call after 3pm they were slammed and needed to keep auto overnight. I told Randy I would call him back in 15 minutes. I called back in less than 5 minutes and could not reach him but left message that I would have to pickup and reschedule because I had 3 doctor appointments the next two days so I could not leave auto. When I arrived 30 minutes later Randy's first response was wish I had given him a "heads up on picking auto up." Told him I had called and left message over 30 minutes earlier. He seemed annoyed, retrieved my auto and had little to say except a weak sorry. Terrible first experience with Fred Anderson Honda. More

Buyer Beware: The Inevitable Demise of Fred Anderson Honda I recently visited Fred Anderson Honda of Greenville for the third time to address a seemingly simple task on my 2015 Honda Fit. Unfortunate Honda I recently visited Fred Anderson Honda of Greenville for the third time to address a seemingly simple task on my 2015 Honda Fit. Unfortunately, my experience left much to be desired and I am compelled to share my disappointment. Also note that I have attempted to reach out to them privately to their service manager with zero response. First and foremost, the task took three separate trips to the dealership, which was a significant inconvenience. Not only did it take much longer than the estimated time, but it also proved to be very expensive. The entire ordeal felt like a never-ending cycle of additional repairs and costs, despite the fact that my car was functioning perfectly fine and all that needed to be done was to install a new cover on my side view mirror. It raises questions about the credibility of the suggested repairs, considering the constant need for further fixes. One aspect that particularly troubled me was the impression that I was targeted as a female customer who may not be well-versed in the technicalities of my own vehicle. I sensed a lack of transparency and felt as though I was being taken advantage of. The absence of any visual evidence or demonstration of the purported broken interior pieces further fueled my skepticism. Without being shown the problems firsthand, I have no way of verifying if they genuinely existed or if they were created during my visits to the shop. Since leaving the dealership, my side view mirror now wobbles and creates a whistling sound, the camera is no longer calibrated and has created a safety concern, my window makes a crunching sound when rolling to down and stops at a certain point, and I am having issues with my starter system all as a result from my visit to Fred Anderson Honda. I believe this is because they were in over their skis and attempted to make a repair and only further damaged my vehicle in the process by removing the battery and door panel when all I needed was a snap on side view mirror cover, that admittedly I could have probably done it myself, but I thought to myself that I should have the help of the experts. Throughout my interactions, I did not feel valued as a customer. Each time I left the dealership, my car seemed to be in a worse condition than when I arrived. The deteriorating state of my vehicle and the subsequent doubts about the quality of the service provided have eroded any trust I had in returning to Fred Anderson Honda for future needs. Ultimately, my recent visit was marked by poor service and a sense of being rushed through the process. I left the dealership feeling unsatisfied and with a growing reluctance to entrust my car to their care again. It is with regret that I conclude that I will seek out alternative options for my automotive needs in the future. My only hope in restoring trust in this dealership is their desire to make this right and help fix all the things they made worse. I sincerely hope that this review serves as constructive feedback for Fred Anderson Honda of Greenville. There is room for improvement in terms of transparency, communication, and customer care. More