Fred Anderson Cadillac - Service Center

I was lied to about my truck, it sat for 2 and a half months without getting fixed. They blamed it on the UAW strike. The parts they say was missing, I found them myself from another dealer. I purchased months without getting fixed. They blamed it on the UAW strike. The parts they say was missing, I found them myself from another dealer. I purchased the parts and they still wouldn't give me a exact date, of when my truck will be fixed. They were overcharging me for parts that was paid for thru my warranty company. Waste of time and money without my truck getting FIXED More

I did not like the hidden surprise with the $50 charge for shop fees, afterl paying close to $700 in labor cost then to come and hit me with these misc fees was an insult. Then once I drove off my engine for shop fees, afterl paying close to $700 in labor cost then to come and hit me with these misc fees was an insult. Then once I drove off my engine was still running hot More

The defective part was obvious. Order the part and then, when part was in, set up an appointment to replace part. Not keep my truck for 10 days waiting on part and then waiting on a Order the part and then, when part was in, set up an appointment to replace part. Not keep my truck for 10 days waiting on part and then waiting on a technician to replace part More

I was told when I dropped car off on a Monday that I would get an update every Tuesday and Thursday and it would be done by the end of the weekend. Never updated me on those days. Would call on a Friday would get an update every Tuesday and Thursday and it would be done by the end of the weekend. Never updated me on those days. Would call on a Friday to ask what update is because my rental only lasted til that Friday. Becky told me she was waiting on insurance. So I get a rental another week and ask update again next Friday. Becky says same thing - waiting on insurance. It took them 3 weeks just to tell me they can’t fix my car because it cost 3 times the amount insurance said it would be. When i picked car up, car looked worse than it did when i dropped it off. On top of all of this, Becky was very rude and unprofessional every time I called. She didn’t even say anything to me when I came to get my car back! I told the man that gave me my car back that I was very upset with the whole experience and I wanted to talk to someone about it. He didn’t care what I had to say and he walked away. I will never do business with Fred Anderson again. More