Fred Anderson Cadillac - Service Center

Mis information Horrible service, poor communication, told that it should be done tomorrow, everyday for a week, lost a new account. These people, were very unorgan Horrible service, poor communication, told that it should be done tomorrow, everyday for a week, lost a new account. These people, were very unorganized, had none of the parts in stock, said they wouldn't get the parts till noon next day, Back in December had same problem with a similar truck, but that took nearly a month, that kind of service is totally unacceptable for anyone trying to run a business. By the way I have been doing this for over 30 years and this is the first poor review I have ever given to a GM dealership. I do plan on contacting General Motors. More

Stay away from service here! Avoid this service department at all costs! Not only are they incapable of performing simple repairs, they damaged my vehicle they were supposed to be Avoid this service department at all costs! Not only are they incapable of performing simple repairs, they damaged my vehicle they were supposed to be repairing. Rewind to about a year ago. I took my vehicle in to have a fender flare that was peeling back repaired. They attempted adding some 3M tape to the flare which failed to remedy the problem. I just lived with it until now. I finally had a chance to drop the vehicle off again and have the issues resolved, since now 3 of the 4 were separating and it was becoming an eye sore. There is now a TSB on the issue, so it's obviously not just mine. Bradshaw was contacted by phone on a Thursday, and I was told if i drop it off and left it for them Friday, they would take care of it. When I arrived to drop it off, That time estimate had already moved to the following Monday or Tuesday. Knowing how horribly inefficient dealer service departments are, I just agree and leave it with them. I get a call that Friday letting me know that two existing recall repairs were completed (more on this later), and the body shop had damaged the front bumper in the process of removing one of the flares . They were going to be repainting the front bumper to repair the damage that was done to it. I received daily updates on the status of disrepair of my vehicle. I was unavailable to to take the call when called Tuesday, but the voicemail stated that the repainting was complete and the body shop was still reassembling the vehicle. I drove by that evening to find my truck sitting outside in the fence with the front bumper and grille removed. No reassembling was taking place yet. Wednesday passes, and the vehicle was still not reassembled. On Thursday I get a call letting me know that the vehicle was reassembled, but it was not repaired (shocker!). They attempted the same fix that had failed previously, and decided to replace the fender flares, but of course didn't have the parts and needed to order them. I had been without a vehicle throughout this week-long saga, so instead of leaving for two more weeks to just sit there, I needed to get my truck back. I arrive, get the expected "sorry we're inept" type apologies, and go to leave. I start my truck, and get greeted with an illuminated service engine light! I pulled the code myself to find it was caused by a grille shutter malfunction. This was one of the recall procedures that was performed on the truck. There was no service engine light before the "repair" was done. I of course immediately walked back inside to make them aware of what else they damaged on my truck while I was there. In summary, I left my vehicle with them for a week just to have it mechanically and cosmetically damaged. Not only was the problem not repaired (after attempting to repeat a previous failed "fix"), but the bumper was damaged, removed, and repainted, as well as a new problem with the vehicle was created. A repair that was supposed to take 1.7 hours to complete took a week, and still wasn't resolved. And a new problem was created. I would highly recommend not even letting them do something as mundane as adding windshield washer fluid. They may wind up adding to the crankcase. More