Fred Anderson Cadillac - Service Center

Professional Service team I love Terry Kitchens. He has always been professional, thorough and personable. The tech folks that I have met have been very good. I am well pleased I love Terry Kitchens. He has always been professional, thorough and personable. The tech folks that I have met have been very good. I am well pleased with the work performed and the experience overall. The administrative folks are friendly and efficient though the paperwork is (as has become typical in most service environments) too long, and drafted under the mistaken belief it will mitigate your dealerships responsibility to your customer in a grey area or two. Your administrative staff seem to understand this. They present the docs, and apparently do not expect any customer to read them. No sooner than they slide them the customer's way, the customer is asked to sign here and initial there. I understand that this process; either when done on the front end or back end is unlikely to offer Bradshaw the protection they are hoping for, but it's a dance we both go through - words and music by several over priced attorneys. More

Outstanding Service I was received courteously at the entrance gate. After leaving my car for service, I was invited to the well-appointed waiting room. Since I wanted to I was received courteously at the entrance gate. After leaving my car for service, I was invited to the well-appointed waiting room. Since I wanted to see the new car selection, I was introduced to a car sales person. I have not finished looking at new cars when my own car was ready. More

Very professional and reviewed my cars needs and provided me a clean and safe environment to wait. My service rep was very caring and accommodating of my needs. me a clean and safe environment to wait. My service rep was very caring and accommodating of my needs. More

I had a great pain free visit with collision. However, your service department was not the case. I had to have some warranty work done and instead of paying my $100 deductible they wanted to nickel and di your service department was not the case. I had to have some warranty work done and instead of paying my $100 deductible they wanted to nickel and dime me for every little charge. I had to get the manager involved to straighten it out. Shane is who I worked with in your service department More

Great service department. I am always pleased with the service and hospitality. The past 2 times I have been there Zack Moran has been my guy. He has a great personality and is always helpful along with service and hospitality. The past 2 times I have been there Zack Moran has been my guy. He has a great personality and is always helpful along with everyone else More

Top notch service. David Rocklein my customer service manager is awesome always addressing any issues I might have with my SUV. He is great. I’m very pleased with the service at Bradshaw manager is awesome always addressing any issues I might have with my SUV. He is great. I’m very pleased with the service at Bradshaw More

First and foremost they were on schedule with the appointment time. Alissa was very courteous, helpful, and explained options so we could choose what we wanted done. appointment time. Alissa was very courteous, helpful, and explained options so we could choose what we wanted done. More

Shawn in the collision center was a pleasure to work with!! He knew exactly how to take care of our family! You’re in the human business after all, not cars :-) and everyone we came in contact with ther with!! He knew exactly how to take care of our family! You’re in the human business after all, not cars :-) and everyone we came in contact with there conveyed that!! More

I was so Satisfied at how Terry Kitchens handle my Situation with my truck. He made sure he got the problem took care of. He’s very appreciate. Great customer service! Situation with my truck. He made sure he got the problem took care of. He’s very appreciate. Great customer service! More

Howard was excellent! He made my experience easy and pleasant. He kept me informed throughout my service and updated me with any information relevant. Thank you for your service I would recommend your s pleasant. He kept me informed throughout my service and updated me with any information relevant. Thank you for your service I would recommend your service department. More