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Fred Anderson Cadillac - Service Center

Greer, SC

4.3
2,827 Reviews

2,827 Reviews of Fred Anderson Cadillac - Service Center

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February 06, 2021

They go out of their way to keep you informed along they way. Would recommend using them for your service or repair in the future. More

by Rusty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Crowell
Feb 07, 2021 -

Fred Anderson Chevrolet Buick GMC Cadillac responded

We appreciate the recommendations and feedback, Rusty!

February 06, 2021

Shawn was fantastic! Great communication and knowledge of what our Cadillac needed. Very happy that you have a great stock of parts, and we didn’t need to return as we have many times at other dealerships. More

by Jeffd218
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Crowell
Feb 07, 2021 -

Fred Anderson Chevrolet Buick GMC Cadillac responded

Thank you for trusting your Cadillac to us! We are always here if you need anything else!

February 06, 2021

Great professional service. I will be using them in the future. The service dept was clean and the entire staff was friendly. I would recommend choosing them for all your service needs. More

by steve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Howard Bush
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Rocklein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Kitchens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Pickett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Harris, Cynthia Bailey, Shawn Crowell
Feb 07, 2021 -

Fred Anderson Chevrolet Buick GMC Cadillac responded

We appreciate the kind words and recommendations, Steve! We look forward to future visits!

February 06, 2021

Service was done quickly. I am pleased with the quality of their work. My car was spotless inside and outside when I got it back. More

by heidabrandt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cynthia Bailey
Feb 08, 2021 -

Fred Anderson Chevrolet Buick GMC Cadillac responded

Thank you for sharing your positive experience! We appreciate you choosing us and look forward to a chance to work with you again in the future.

February 06, 2021

New guys still have a great deal to learn about customer appreciation, it could be that culvert 19 and variant has everybody on edge that’s an allowance, managing personnel they are great and they are a gre More

by REVPICKENS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard Bush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Pickett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Harris
Feb 08, 2021 -

Fred Anderson Chevrolet Buick GMC Cadillac responded

Thank you for the feedback and review. We look forward to providing an even greater experience for you during your next visit. Thank you for choosing us.

February 05, 2021

Howard Bush was my service advisor and I couldn’t have had a better experience! He is definitely my Go To person for all of our service needs. More

by s_brinkerhoff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard Bush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2021 -

Fred Anderson Chevrolet Buick GMC Cadillac responded

Thank you for sharing your experience with Howard! We appreciate your taking the time to leave your feedback and rating!

February 05, 2021

Isaiah was very helpful and patient in explaining to me how my car would be serviced. I look forward to his assistance in my future appts More

by Teresaperkins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaiah
Feb 07, 2021 -

Fred Anderson Chevrolet Buick GMC Cadillac responded

Thank you for the wonderful feedback about Isaiah! We look forward to your future visits!

February 05, 2021

My car is well cared for by the Bradshaw Service Dept. Mr. Kitchen was a great Service representative. He helped me purchase tires for my car. I More

by PAMCLIX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Kitchens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2021 -

Fred Anderson Chevrolet Buick GMC Cadillac responded

Thank you for choosing us! We appreciate you taking the time to rate us and we look forward to future visits!

February 05, 2021

Terrry kitchens inconsiderate and extremely non communicative. Very poor people skills and somewhat of a scatter brain. This is the second one of these you have sent me. No more please. Thanks More

by bcouch18
Customer Service
Recommend Dealer
No
Employees Worked With
Terry Kitchens
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2021 -

Fred Anderson Chevrolet Buick GMC Cadillac responded

We are sorry your experience was not to our 5 star goal. I hope you will contact me, Ken Harris, service manager at 864-303-7268. I would like to hear more and make sure we resolve any concerns you have. We will use all information you provide to help us improve in the future. I also will offer a service at our expense to allow you to see how we take this seriously and are constantly working to improve.

February 05, 2021

You once did a good job on a vehicle of mine many years ago after this last experience I will not step foot back on the property ever again. Junkyard parts things not aligned, broken pieces, parts not repl More

by no
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
this work was done months ago I don't remember his name
Feb 10, 2021 -

Fred Anderson Chevrolet Buick GMC Cadillac responded

Please contact Ken Harris, our service manager at 864-303-7268. I would like to know more and help resolve this. We can also contact your insurance company if needed to ask them to be involved. I look forward to discussing this and helping. Ken Harris, Service Manager

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