Fred Anderson Cadillac - Service Center

I've brought a vehicle in multiple times over the last three years it is a vehicle that is kept up it's kept on a repeater it is started every day and every time I come there they either break something e three years it is a vehicle that is kept up it's kept on a repeater it is started every day and every time I come there they either break something else or I have to repair more stuff every time I come I have always repaired everything you asked me to repair Recently I brought it in to have a module stating the airbag need to be replaced and they informed me I had over $5000 worth of things that needed to be done they saw the car had not been driven probably more than 60 miles just unbelievable I don't understand it's just unbelievable so I had the car picked up it is now being repaired with a warranty. One year I replaced the air blower for the air condition one year and one day later it was completely broken they would not cover it incidentals like this the vehicle is a hummer H2 our family has multiple platinum Cadillacs I have A 2017 platinum I have a 2022 platinum and just sold a 2019 on the waitlist for a new one I wouldn't treat a person that's been a client of Cadillac that way it's impossible for the same car to be broken down with all these errors and all these things that have happened it just is not possible, meaning it's kept in the garage it's maintained and I just don't see how all these things went bad it's impossible really the cars only been driven X amount of times but started frequently and on a repeater. More

Excellent quality of service and knowledge. Service advisor was very responsive and informative. Great job! Service advisor was very responsive and informative. Great job! More

If you have an appointment you shouldn’t have to wait 48 hours to have your vehicle looked at. I didn’t receive a call about issues until 80 hours after dropping it off. While the repairs were done well, hours to have your vehicle looked at. I didn’t receive a call about issues until 80 hours after dropping it off. While the repairs were done well, the waiting game is not good for your business. I understand not having time to look at every vehicle but then push off my appointment date. More

The staff were very nice! The repair ordeal and warranty issues was the real problem! Due to the dealership and warranty company I was without a car for over a month! Do not b The repair ordeal and warranty issues was the real problem! Due to the dealership and warranty company I was without a car for over a month! Do not buy a car from Fred Anderson in Greer and do not purchase a Zurich warranty! Terrible combination that will leave your stranded with no end in sight. Until you threaten to get a lawyer then they move. More

Neat, clean facility with friendly staff. Received prompt attention upon arrival, service adviser (Clayton) was great and handled all of my questions. Tech came to service advisor for my key Received prompt attention upon arrival, service adviser (Clayton) was great and handled all of my questions. Tech came to service advisor for my keys and the car was back in less than 30 minutes. More

They provided an estimate and that was the final charge. They kept us updated on the progress. They provided a ride home while the vehicle was being serviced. They kept us updated on the progress. They provided a ride home while the vehicle was being serviced. More

The good: My car was fixed and runs well. The fix was 1K cheaper than was initially estimated. The bad: initially misdiagnosed and without my car for 16 days. I don’t have another vehicle s The fix was 1K cheaper than was initially estimated. The bad: initially misdiagnosed and without my car for 16 days. I don’t have another vehicle so I called in favors and eventually I had to pay for a rental for 5 days with no help from service or apology for the delay getting the part that ultimately WAS NOT even needed. The actual diagnosis could have been done in 1-2 days. While cheaper and the actual fix, it seems that kind of mistake and inaccurate diagnosis would inspire the business to provide an apology, discount, maybe even extra services but that did not happen. To top it off, after the main issue was fixed, an additional expensive repair was found, 15 days later! I had the repair done at a Firestone I’ve trusted for years, and it was cheaper, but more importantly actually done the SAME DAY it was brought in. Ultimately, my last time using this dealership for repairs as the lack of empathy for the inconvenience of not having a car really rubbed me the wrong way to match overall higher repair costs overall. My interaction with the service manager over the phone began rather tense, and resolved better, but with no financial or other benefit. I’m an incredibly kind and patient person, and this was an example of how NOT to treat kind, patient customers. More

Did an excellent effort to communicate progress on the problem and repair needed , reason for any delay . and expected costs. problem and repair needed , reason for any delay . and expected costs. More

It was a great experience. Todd Ulmer was pleasure to work with. Thorough and humble. Just a great guy. The turnaround was way faster than I anticipated. A+++ Todd Ulmer was pleasure to work with. Thorough and humble. Just a great guy. The turnaround was way faster than I anticipated. A+++ More

This is first purchase from Fred Anderson , Cody Taylor was salesman and a fantastic one at that. He helped us with no pressure. The next vehicle we will definitely look him up. Thanks Cody. was salesman and a fantastic one at that. He helped us with no pressure. The next vehicle we will definitely look him up. Thanks Cody. More