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Fred Anderson Cadillac - Service Center

Greer, SC

4.2
2,829 Reviews

2,829 Reviews of Fred Anderson Cadillac - Service Center

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February 12, 2022

Very impressed with the service department.. Dropped it off on Thursday morning,they ordered the parts and my car was ready by lunch on Friday. Great service, very friendly and knowledgeable. More

by Swells
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rocklein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Lee
February 11, 2022

This dealership has service people that are honest and helpful. They have great expertise and knowledge about the Brand they sale and service. I higly recommend Bradshaw Chevrolet. More

by JSAL3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard Bush
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 11, 2022

Professional and quick service with much better than average car care, service and helpfulness in detailing next steps More

by aabrusch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 11, 2022

Was not able to fix ford that was bought at dealership Referring me to ford dealership More

by wlnobles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kayla Baldock
Mar 04, 2022 -

Fred Anderson Chevrolet Buick GMC Cadillac responded

WE ARE SORRY WE COULD NOT HELP YOU WITH ISSUES YOU WERE HAVING WITH YOUR VEHICLE .SOMETIMES WE ARE NOT ABLE TO DECODE THERE COMPUTOR CONFIGURATION .WHEN THAT HAPPENS WE HAVE TO TAKE IT TO THE DEALER FOR REPAIRS.WE APOLOGIZE FOR ANY INCONVENIENCE THIS MAY HAVE CAUSED .IF WE CAN HELP YOU WITH ANYTHING IN THE FUTURE PLEASE DONT HESITATE TO CALL.

February 11, 2022

Professional staff. Work done right the first time and on time. Service you can trust. More

by michael.ford0
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Shawn Crowell
February 10, 2022

They were very nice but extremely frustrating, They over promised and under delivered multiple times. More

by Trevorjcrone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not listed
Mar 04, 2022 -

Fred Anderson Chevrolet Buick GMC Cadillac responded

Mr Crone we are sorry to hear that you recieved less than a 5 star experience at our collision center in Greer.Nick Frank our director of the collision centers would like to speak to you regarding the poor service you received .His number is 864-477 9227 .We look forward to hearing from you on this matter.And again thank you for your business .

February 10, 2022

I appreciate the great job yall did on my car...i give yall a 10...yall are very nice people.. More

by Shastine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Bentley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kayla Baldock, Joe Johnson, Randy Cagle, Allison Harris
February 10, 2022

It was a good experience got my service done in an acquired time That I was told it would be done More

by Pbtalleygirls
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Easton Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 09, 2022

They ripped me off brought my vehicle in for a recall. They fix that. I told the service guy I had a check engine light on. Charged me 105.00 dollars for diagnostic fee. Then he said it would be 700.00 to More

by Cowangary53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brandon Lee
Feb 10, 2022 -

Cowangary53 responded

They ripped me off brought my vehicle in for a recall. They fix that. I told the service guy I had a check engine light on. Charged me 105.00 dollars for diagnostic fee. Then he said it would be 700.00 to replace the sensor, ok go ahead and repair it, go to pick it up the price is 529.00. Ok good came out cheaper. Drive the vehicle home, next day check engine light is on again, take vehicle back, guy says I’ll waive the diagnostic fee & check it out. Calls me later and says he’s getting a different code and it’s going to be another 410.00 dollars. Oh no how do get that. To me the problem was not fixed asked to speak to a manager that didn’t happen he said the manager was busy, so he goes to the assistant manager who says they would fix for 334.00. Are kidding me. The problem was never fix they were just guessing at the problem. In my opinion if I let you do the work the diagnostic fee should be waived in the beginning. I should have learned from the first time I took that vehicle in for a oil change and they left the oil cap off. Poor management. Every customer is valuable if have a customer with issue have decency and time to address there concerns.

Feb 11, 2022 -

Fred Anderson Chevrolet Buick GMC Cadillac responded

I am certainly sorry I wasn't available to assist you when you were here. I want to see what our options are and if you will contact me at 864-303-7268 we will get to work. Ken Harris Service Manager

February 09, 2022

I am please with the customer service at this dealership and the appearance of the facilities. They went out of the way to furnish me a car when my service could not be completed in one day More

by ascott11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rocklein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2022 -

Fred Anderson Chevrolet Buick GMC Cadillac responded

Thank you for the feedback and kind words! We are glad that you were pleased with the customer service that was provided to you! We appreciate you choosing Bradshaw Automotive Group and hope to see you in the future for any automotive needs you may have! If there is anything else we can do for you, please let us know!

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