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Fred Anderson Cadillac - Service Center

Greer, SC

4.2
2,829 Reviews

2,829 Reviews of Fred Anderson Cadillac - Service Center

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March 20, 2022

They have poor communication with the service providers and the customer no one knows what is going on so you can not get real updates . More

by garrison.mark01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
NA
March 20, 2022

Always super service and good communication for drop off and pick up. I’ve had really good service here. More

by hammond1379
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 20, 2022

Staff is friendly and very helpful. Service work was done in a timely manner and was notified when my vehicle was ready. More

by DSETTIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ernest Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Howard Bush
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 20, 2022

No communication about service length of time. Had to call and inquire. Said they had performed a service wash when they had not. More

by joe@edwardsandhedrick.com
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
David Rocklein
1.0
This rating includes all reviews, with more weight given to recent reviews.
March 19, 2022

I enjoyed the visit. Everyone was so friendly. The service was great. Thanks for taking such good care of me. More

by POOLEDONNA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Easton Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cynthia Bailey, Brandon Lee
March 19, 2022

When I retrieved my car, the seat belt had been fastened behind the driver. The belt No longer clicks, idk if it works correctly. More

by Donna Snelgrove
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Shawn Crowell
Mar 21, 2022 -

Fred Anderson Chevrolet Buick GMC Cadillac responded

Good morning. I am disappointed to hear about the recent visit in to our dealership and the experience you had. We strive for five star service with every customer that comes through the doors. I would love the chance to speak with you more about the visit if you could please call Zack Moran at 864-404-9809. I look forward to speaking with you and setting up a time that is good with you to address the concern with seat belt.

Mar 25, 2022 -

Donna Snelgrove responded

I called yesterday and left a message, no response. My seatbelt was damaged when I brought my car in for an oil change. I brought it in to be checked and customer service said it is operating correctly, it is not. I fear it will fail at some point.

March 18, 2022

I used Bradshaw collision as it’s an Infiniti certified center - Gary was extremely friendly and helpful, I would definitely rate him 10/10 stars for customer service. Where I became disappointed was with More

by Colbyramsey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
GARY BROUSSEAU
March 18, 2022

Came in for oil change and transmission fluid change,took 2 days as wrong parts twice ,then tech damaged radiator,cost me over 400.00 More

by ken
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Rocklein
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2022 -

Fred Anderson Chevrolet Buick GMC Cadillac responded

Good morning. I am disappointed to hear about the recent visit in to our dealership and the experience you had. We strive for five star service with every customer that comes through the doors. I would love the chance to speak with you more about the visit if you could please call Zack Moran at 864-404-9809. I look forward to speaking with you.

March 17, 2022

The service department is always informative and takes the time to explain what has been done and what needs to be done and when More

by SANDI4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sorry do not have the names
March 17, 2022

Excellent customer service. I stressed I needed to be somewhere and my car was ready and everyone was so nice. More

by CFGROGAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
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