Fred Anderson Cadillac - Service Center

I had originally reached out to the dealership about a service issue I had on October 29. I had requested to speak with the service manager but was told they weren’t available so I left a message for the service issue I had on October 29. I had requested to speak with the service manager but was told they weren’t available so I left a message for them to call me back. After not hearing back I called again to speak to the service manager and was again told they weren’t available so I left another message to have them call me back. Over a week went by and I never received a call back. At that point I went to their website and requested to be contacted and was contacted shortly after by someone from their sales department even though in my request I mentioned I had a service issue. It has been over another week and I still have not heard from their service department. After leaving a review about the poor service I had received. Someone from Fred Anderson Chevrolet responded to my review asking me to reach out to the Service Manager Zack Moran who was the employee who had not returned any of my calls previously so why would he start now. In my opinion neither Fred Anderson Chevrolet or Zack Moran care about customers or customer experience. It your vehicle requires service I would recommend taking it any where but Fred Anderson Chevrolet. More

The service was good and the waiting area was great . This the 2nd time we have been there . Good job was done by all! This the 2nd time we have been there . Good job was done by all! More

Anderson Buick gave me an appointment quickly and proficiently completed service in about an hour. proficiently completed service in about an hour. More

Fred Anderson's service department really stepped up to help me out. I don't get around very well these days and they came for my car, performed the services it needed and brought it back in no time. Thank help me out. I don't get around very well these days and they came for my car, performed the services it needed and brought it back in no time. Thanks to all of you !!! More

I own a 2014 Honda Pilot. I’ve always taken it to Dock Brooks for service since I’ve owned it and they do an exceptional job with customer service and service on the vehicle, I’ve always taken it to Dock Brooks for service since I’ve owned it and they do an exceptional job with customer service and service on the vehicle, also provide a completely wash. I also own a 2016 Silverado and have taken it to Bradshaw/Fred Anderson for service since I’ve owned it. It seems that Dick Brooks is cheaper on a service plus they offer a completely wash. I’m going to look into Dick Brooks for my next service. Thanks More

Spend $3100 they had the car for 4 weeks when I got the car back still had check engine light on and they kill the battery. All they did was throw parts at it till they thought it was fixed smh … we won’t car back still had check engine light on and they kill the battery. All they did was throw parts at it till they thought it was fixed smh … we won’t be back can’t afford to pay for their Mistakes. More

I received excellent service, I was greeted Chris and he answered my questions professionally. I am particular about my vehicles, I noticed they covered my seats and took care of my car. The condition of wa answered my questions professionally. I am particular about my vehicles, I noticed they covered my seats and took care of my car. The condition of waiting are was very clean. More

I took my truck to get checked out. They said they did a full diagnostic check and couldn’t find anything wrong. They said they checked all connections on the vehicle. They still charge They said they did a full diagnostic check and couldn’t find anything wrong. They said they checked all connections on the vehicle. They still charged me $175. I then took my truck to another mechanic who found the engine wire harness had come loose. This fixed the issue. I would never take my vehicle back to them as they are not thorough nor honest in what they look at. More

Had to keep on goning back so they can fix their mistakes. Took them over 6 months to get it right!!! I would not recommend to go here for collision damage. mistakes. Took them over 6 months to get it right!!! I would not recommend to go here for collision damage. More