Frankman Motor Company

First issue- I went to fill up the tank less than 24 hours after purchase and the vehicle started funny. The next time I filled it up a week later, it flat out wouldn't start. Had to have someone come hours after purchase and the vehicle started funny. The next time I filled it up a week later, it flat out wouldn't start. Had to have someone come and jump start the vehicle at the gas station and miss an appointment for my child. Frankman Motor was good about reimbursing me for the cost of the needed part and repair. Fast forward to this past week. I took time off work to go to the DMV to get the vehicle registered and licensed. They could not do it as the last names of the previous owner did not match on the title and the POA. I called the person in charge of titling at Frankman Motor and expressed my frustration, as the paperwork should have been accurate when sent to me. She assured me that she would get the needed copy of the previous owners marriage license and email me a copy. This was on Friday. I called them yesterday (Tuesday), and again, spoke to Kiara. She FORGOT to send me the needed document and assured me she was sending it right away. Well, that was yesterday and still nothing. But when it does finally arrive, I will have to now take more time of off work to once again head to the DMV. GRRRRRRR They also did not include a picture of the rust on the inside passenger front door in the online photos and I did not see the rust until the beginning of this week. I have had my vehicle for just over 1 month. More

RUST Vehicles from FrankmanThis is/was probably the RUST Vehicles from Frankman This is/was probably the worst experience I've ever had with a dealership in my life. I was promised a truck with "no ru RUST Vehicles from Frankman This is/was probably the worst experience I've ever had with a dealership in my life. I was promised a truck with "no rust," that "Frankman Motors doesn't sell those types of vehicles." Keith in Sales straight up lies to you to get the sale. The promise of "no rust" was false - I have rust inside of my car, on my frame, on my rims, and on the bumper. If you’d like to see pictures, I’d be happy to provide! I see where someone sprayed an undercoating, trying to hide other spots because it too was done poorly (maybe not be Frankman Motors, maybe previous owner). I was also told that the paint was in pristine condition, that the previous owner(s) took great care of the vehicle. You can tell someone tried to buff our the sun-stained marks on the hood of the vehicle, but they didn't even attempt to hide the stains on the roof. It's a mix of red paint and white sun stains. It’s an Excursion with a 6 inch lift, they notably left the roof pictures off their website. Pristine my butt. Had I known about the rust and paint issues, I wouldn't have purchased the vehicle. Don’t give this company your trust. Initially, I thought about spending the money to fly to South Dakota and see the truck, a 2004 Ford Excursion with 65k miles. Although Keith did welcome me up there, I felt very comfortable with the information he was able to give on the vehicle and the pictures on their website. He was able to answer all questions I had about said vehicle. Turns out he just lied. The other issues I've had: Keith told me initially that my truck would take up to 2 weeks to get to me - I live in Louisiana. Perfectly fine answer. He then told me a few days after receiving my paperwork, that it would be there in 3-4 days. Day before it was to arrive, he told me they never picked it up the day before (would take 2 days to get here) and that he was off when they didn't come, so he didn't know. No one else could call and let me know? A few days later found another driver, gave me an anticipated date of arrival. I kept checking in each day to verify, cancelled last minute. Third time he scheduled the vehicle, told me they were coming. The delivery company, which is local to Sioux Falls/SD, is a company that Frankman uses often, as I heard from Keith and the owner of the transportation company. An odd comment Keith, the salesman, made about the transportation company: “you got a bunch of white boys delivering the truck, so you'll be able to understand them.” Extremely unprofessional, seems to be a thing for this guy. Then I attempted to check in with Keith throughout the day to see where the truck was in transit, because he told me that they were coming straight to me, to then head to Texas to pickup 2 vehicles and head back to South Dakota. This was incorrect, they headed to Texas first. When I asked where they were, he said, "Apparently I'm[Keith is] clueless" and that he was "not sure what happened with routing." So, I just spent about $25k on a truck and you are "clueless" to where it is? I followed up with a text of when to expect it and received no response. Finally, I asked for the transportation company's contact info, and instead of sharing it, he told me to "be patient." Instead, I realized that I had their number from a previous call the day before because they called me the night before to ask if I would drive 7 hours to pick up my vehicle and drive it the rest of the way home, which I politely declined, as that defeated the purpose of it being delivered. So, I called them, and handled the delivery myself, never hearing from Keith again. It was the worst interaction of buying a car I've ever had. Had I just spent the money to fly to SD and see the vehicle, I would've spoken to Keith, and I think the red flags from just talking to him would've caused me to opt out from buying the vehicle simply because of the lies he was telling me about the rust and paint issues. I called the dealership and spoke to a manager by the name of Dave. I told him of the situation. After talking with the owner, he called me back to offer me $200 because I purchased the vehicle site un-seen. I told him that $200 wasn’t enough for me to fix the paint and rust, he then spoke again to the owner, and they agreed to give me $500. I was really looking for about $2,000. So I took the $500 thinking that I was tempting fate and should just cut and run. It took 2 and a half months to get my paperwork from the company to get my registration. Not 100% their fault as Hurricane Ida stopped mail, but they had me driving around with expired temp tags, just hoping the original paperwork would show up. Finally, Keira took control in the title clerk’s office handled that for me and took care of everything. Overall – just don’t ask for Keith and don’t trust that these vehicles don’t have rust unless you see it firsthand. They don’t deserve your trust. More

I've collected classic cars for nearly 20 years...Most of the time, I buy with gut instinct ONLY if the dealership is willing to take nicer pics, do a video and oblige me on some reasonable requests since I the time, I buy with gut instinct ONLY if the dealership is willing to take nicer pics, do a video and oblige me on some reasonable requests since I am not able to fly around the country and see the car in person. I've known FRANKMAN MOTOR CARS since the 80s and I go back to the HEMMINGS MOTOR NEWS era as well of the 70s. One day I was viewing some cars on the Frankman site and lo and behold I see a 91 Old's Custom Cruiser wagon. One car I've been looking for in the right condition. For the sake of dragging this review out, after numerous phone calls and going over the car with Salesperson Jesse James, his assessment of the car was to my liking. It was a total original and the rarest of the three sibling wagons ...the Buick Roadmaster, The Chevy Caprice and the Old's Custom Cruiser produced for only two years...1991-1992. After requesting a video of the Old's, Jesse arranged and filmed a sufficiently satisfying video of the Old's. Well, as it turned out I bought the car and even though everything with the Old's seemed ok, I still worried a bit that it still may not be what my eyes saw in the video and extra pics Jesse had taken which BTW, were excellent pics all to my liking and request. We made a deal. Jesse then informed me that the car would be detailed in their detail shop. It was and again Jesse shot another video of the car after detailing and sent a few pics as well of the guys at FRANKMAN machine buffing the car etc. Jesse and I stayed in touch right up until the car was delivered and he actually found me a local independent auto transporter (MIDWEST TRANSPORT) who delivered the Old's to me professionally and unscathed. I live in Idaho and was gradually becoming fed up with some transporters who barely spoke English, had little or no communication skills and treated the cars like hunks of meat....more stress and worry....but Jesse found me MIDWEST TRANSPORT-BRENDAN SULLIAVAN and Oh Happy Day!. When the Old's arrived I can honestly say that the car was EVERYTHING Jesse told me it would be and a tad more. Very happy. They serviced the Old's with a receipt as to what was done and it was done. So for some of those negative reviews I had read on FRANKMAN, all I can speak of is my experience with them and Jesse and would not hesitate to buy another car from them. It was one of the cleanest original cars I had bought and received from any dealer in a long time. Perhaps some of those sour reviews were from 'jealous rivals' ? Paul (Idaho) More

Excellent contact with Wade Shuck. Not pushy, did his best for customer satisfaction, now if the customer would make up his mind. Too many good choice's. best for customer satisfaction, now if the customer would make up his mind. Too many good choice's. More

We had a great experience with Frankman Motors and especially Jesse James. He went over and above what we would have expected for a salesman! Thank you! especially Jesse James. He went over and above what we would have expected for a salesman! Thank you! More

Frankman Motor Company is also the right place to buy a classic car. The pleasant contact via e-mail went through Joe Frankman and that quickly gave confidence. Always willing to answer questions quickly. classic car. The pleasant contact via e-mail went through Joe Frankman and that quickly gave confidence. Always willing to answer questions quickly. This is certainly important if you want to ship a car to Europe as a private individual. Great service and experience overall. Definitely recommended to do business with! Joe and team thank you very much and good luck for the future! More

Terrible experience. I have spent over $2,000 just to get this car to pass Missouri state inspection. Several other problems undisclosed. Buyer beware. this car to pass Missouri state inspection. Several other problems undisclosed. Buyer beware. More

Keith was AMAZING! Highly recommend Frankman Motor Co. Not pushy, great response, friendly staff. Best shopping vehicle experience ever! Refreshing to find normalcy in this crazy time! Not pushy, great response, friendly staff. Best shopping vehicle experience ever! Refreshing to find normalcy in this crazy time! More

My experience with Frankman Motor Company was easy, smooth, and helpful. I would recommend buying from them. GREAT used car dealership! Quality inventory and solid service. smooth, and helpful. I would recommend buying from them. GREAT used car dealership! Quality inventory and solid service. More