Frankman Motor Company

Frankman Motor Company responded

Dear Debra, Thank you for sharing your feedback. We’re sorry to hear about your experience with the 2003 Jeep. However, we’d like to clarify a few important points regarding this transaction. Frankman Motor Company was not the seller of the vehicle. The Jeep was purchased at an independent auction, where we have no direct involvement in the sale. There is no purchase order, no sale documents, and no money exchanged between Frankman Motor Company and the buyer. As the court ruling clearly affirmed, we did not sell the vehicle to you. Regarding your mention of a "loophole," we want to stress that there is no loophole in this situation—this is simply how the auction process works. Vehicles sold at auction are sold “as is,” with the buyer assuming responsibility for inspecting the vehicle and understanding its condition before purchase. Auctions are independent entities, and the transaction happens between the auction and the buyer, not between Frankman Motor Company and the winner of the auction sale. We understand your frustration, but we want to emphasize that we were not the seller of the aforementioned Jeep in terms of your purchase. Best regards, Frankman Motor Company

Kool Deadwood Nights responded

Very disappointed in Frankman Motors!!

Frankman Motor Company responded

Hello Sean (and Rajcan Surface - Whatever your true name is), The vehicle you are referring to was technically sold as a consignment through our Dealership. A fact that was disclosed to you prior to, and as part of the sale. It is something our dealership does for all of our clients in town and subject to our normal Consignment fee. It was known to you that no working staff agent of Frankman Motor Company had made any claims to the condition of this vehicle, it did not go through Frankman Motor Company's Inspection process which consists of 3 separate Inspections by heads of each of our Lot Management, Service, and Detail Departments. This was a car that was advertised privately - and Frankman Motor Company handled the Monetary transaction for so that the private seller and the private buyer could both be assured that they would each receive the funds and Title Paperwork that was due to each party. As with all Classic Cars (this one being almost 40 years old.) We strongly recommend and suggest 3rd party independent inspectors to verify the condition of a vehicle is up to the standards of the prospective buyer - this is true for all vehicles in our inventory that are owed and reconditioned by Frankman Motor Company - as well as what we advise to our customers who choose to purchase a vehicle from any other source in the country. Any vehicle of this age is of course ineligible for any sort of aftermarket service contract or warranty that we offer - and was sold AS-IS WHERE IS- NO WARRANTY. You knew all of these facts when we spoke to you on the phone and appreciated it as it was an overall better outcome for both seller and buyer for the security of the transaction. It is unfortunate that you are taking our your frustrations on our Dealership and staff when no one at our store had anything to do with your experience on said vehicle. Frustrations can occur with any classic car and some choose to exclude themselves from personal responsibility and choose to direct it at the first publicly available source. All aspects of Frankman Motor Company's involvement in this transaction were made known to you. We did not advertise this car, we did not inspect this car, we did not drive this car. We simply handled the paperwork and intermediary funds transaction so that both parties were safe in this sight unseen long distance classic car purchase.

rajcan.surface responded

This was TOTALLY MIS-REPRESENTED and I will continue to make sure the truth is continuously spread until there is some action from Kevin Frankman, which is your representative and the Frankman Motor company. All I asked for was reimbursement for the repairs to make it safe to drive for my son!!! That is not asking much and any honorable person would do this. Again, he TOTALLY MIS-REPRESENTED the car!

Frankman Motor Company responded

Hello Sean (and Rajcan Surface - Whatever your true name is), The vehicle you are referring to was technically sold as a consignment through our Dealership. A fact that was disclosed to you prior to, and as part of the sale. It is something our dealership does for all of our clients in town and subject to our normal Consignment fee. It was known to you that no working staff agent of Frankman Motor Company had made any claims to the condition of this vehicle, it did not go through Frankman Motor Company's Inspection process which consists of 3 separate Inspections by heads of each of our Lot Management, Service, and Detail Departments. This was a car that was advertised privately - and Frankman Motor Company handled the Monetary transaction for so that the private seller and the private buyer could both be assured that they would each receive the funds and Title Paperwork that was due to each party. As with all Classic Cars (this one being almost 40 years old.) We strongly recommend and suggest 3rd party independent inspectors to verify the condition of a vehicle is up to the standards of the prospective buyer - this is true for all vehicles in our inventory that are owed and reconditioned by Frankman Motor Company - as well as what we advise to our customers who choose to purchase a vehicle from any other source in the country. Any vehicle of this age is of course ineligible for any sort of aftermarket service contract or warranty that we offer - and was sold AS-IS WHERE IS- NO WARRANTY. You knew all of these facts when we spoke to you on the phone and appreciated it as it was an overall better outcome for both seller and buyer for the security of the transaction. It is unfortunate that you are taking our your frustrations on our Dealership and staff when no one at our store had anything to do with your experience on said vehicle. Frustrations can occur with any classic car and some choose to exclude themselves from personal responsibility and choose to direct it at the first publicly available source. All aspects of Frankman Motor Company's involvement in this transaction were made known to you. We did not advertise this car, we did not inspect this car, we did not drive this car. We simply handled the paperwork and intermediary funds transaction so that both parties were safe in this sight unseen long distance classic car purchase.

Frankman Motor Company responded

Hello sir! We know exactly what vehicle you are referring to! The Jeep that you purchased does include (and still has) our Frankman Certified Warranty: This is an 8 Point Preferred Certified Powertrain Limited Warranty. That means it covers 8 essential parts of your car or SUV. The engine, transmission, drive axles, brake system, steering, electrical, suspension, and A/C heating system are all a part of this excellent coverage. Unfortunately, the sensor on your transfer case was not a covered item under the certification. Things like this can happen no matter the make and model or age. That is why we proudly offer a wide range of extended service contracts that can extend factory type coverage on your vehicle for up to 5 years and unlimited miles. Unfortunately this was declined at time of sale! We spend immense time and energy into reconditioning our vehicles and providing the best coverages possible to our customers at all times. This sensor that went faulty is something that is not able to be identified prior to failure; the part passed inspection months ago and at time of sale. Frankman Motor Company did everything in its power to ensure the vehicle was in full working order up until time of sale but sometimes things like this can happen.

Mlb7364 responded

A reputable dealer would have made an effort to help their customers out during the first 30 days of purchase. You chose to do nothing even when I offered to split the difference 50:50. And the sale was not months ago as you response says it would have been less than 30 days at failure A dealer reputation goes a long way but I see that’s not something your interested in I would have expected some help form you in some manner