Franklin Ford

I originally gave 5 stars but I regret that now. I bought a lemon from this dealership and it’s past time for me to return the vehicle. $9000 worth of repairs due to something that was out on the Fo I bought a lemon from this dealership and it’s past time for me to return the vehicle. $9000 worth of repairs due to something that was out on the Ford TSB that was never cared for. I’m now dealing with bad CAM phasers (Campaigns 21N03 & 21B10) leaky struts, bad battery, defective hood latch setting off the alarm. Looks like they mickeyed the vehicle to sell and last past the lemon law timeframe so I couldn’t return the vehicle. Buyer beware, AVOUD THUS DEALERSHIP. More

Ron was very knowledgeable and pleasant, when we arrived, dales manager first time was not so accommodating. dales manager first time was not so accommodating. More

On my first visit I meet Sergey Fedosov. He showed me a van I had been looking at, answered a few questions and offered a test drive which I declined, I think a very appropriate first meetin He showed me a van I had been looking at, answered a few questions and offered a test drive which I declined, I think a very appropriate first meeting. I came back about a week later, took the van for a drive, agreed on a price with Sergey and George Carr. After which I meet with Manny Fernandes to discuss financing and warranty options which also went well. When I returned to pick up the van Sergey took the time to review every function and option and assisted with syncing up my phone with the Ford app. Probably the best experience I have had at a dealership. Kevin More

No. I am not writing a 15 word review praising you guys. Eric was my go to guy and I was treated well. I am not writing a 15 word review praising you guys. Eric was my go to guy and I was treated well. More

Everyone was super helpful! Eric was great to work with and very knowledgeable about your inventory. Eric was great to work with and very knowledgeable about your inventory. More

Salesman (Ron) was very knowledgeable about the vehicle I wanted (Maverick), accessible when I had questions and accurate in his estimates as to when the vehicle would be delivered. All the staff were friend wanted (Maverick), accessible when I had questions and accurate in his estimates as to when the vehicle would be delivered. All the staff were friendly and helpful. The vehicle was in perfect condition and spotless when I picked it up. More

No high pressure sales but good listening and working with us to get what we needed. Very happy with the whole experience! It can be stressful looking for a vehicle, but the folks at Franklin Ford made i with us to get what we needed. Very happy with the whole experience! It can be stressful looking for a vehicle, but the folks at Franklin Ford made it pleasant! More

So far, no complaints. I have not yet taken delivery of the vehicle (I wanted a couple of options added) but I do own it. The staff (Sergey, Manny, George) have been very I have not yet taken delivery of the vehicle (I wanted a couple of options added) but I do own it. The staff (Sergey, Manny, George) have been very friendly and helpful for the entire process. Quick communication, friendly, and help to understand everything every step of the way. No pressure, even when talking extended warranties. Once I declined the discussion was over. I like that. Most importantly, unlike many car sales organizations, they would speak to my wife directly - not asking questions through me. I did take the truck for a spin and love it. Looking for a new Ford or maybe a used vehicle? Talk to Franklin Ford first. More

The staff were polite and respectful, and friendly. I would have to say that hands down that I would recommend that anyone looking to buy a vehicle go to Franklin Ford. The experience and vehicle price I would have to say that hands down that I would recommend that anyone looking to buy a vehicle go to Franklin Ford. The experience and vehicle price can’t be beat. More

Excellent, knowledgeable sales reps, and management. The process from test drive to purchase was so easy and smooth. Thank you! The process from test drive to purchase was so easy and smooth. Thank you! More