Franklin Chrysler Dodge Jeep Ram - Service Center

Service dept is terrible unless you deal with a manager The first time that I went in for service I was told that it would be a few hours because they were "squeezing" me in and that was ok for me. However, The first time that I went in for service I was told that it would be a few hours because they were "squeezing" me in and that was ok for me. However, after literally 6 hours of waiting, my truck was still not ready and I was told that they were not able to reach my warranty company to get approval and that they would get back to me on it. I did not want to wait any longer so I left. After hearing nothing from them for a month, I decided to call my warranty company myself and see what the hold up was. To my shock, they told me that no one had called them on my behalf at all. I was lied to and wasted a whole day at the dealer for nothing!! I called the manager who passed me off to the service manager who then had me come back in a few weeks later and finally did take care of the problem. I would NOT recommend the service dept there at all unless you deal with the manager. Being lied to and wasting my time led me to find a new truck at another dealer and I am happy I did. The only reason that I gave a 2 star rating is for the service manager who took care of the issue, if it wasn't for him it would've been a zero or 1 star rating. More

Helpful & Kind I cannot express more how helpful the service men were! I am a young college student and they never tried to take advantage of me for more work that n I cannot express more how helpful the service men were! I am a young college student and they never tried to take advantage of me for more work that needed to be done on my vehicle. Got a free oil change and he gave me several things at a discounted price! More

Friendly Quick Service Equals Peace of Mind I have worked with John on and off for the last six years. First with a Jeep Wrangler and now with my Renegade. I purchased both my vehicles from this I have worked with John on and off for the last six years. First with a Jeep Wrangler and now with my Renegade. I purchased both my vehicles from this dealership. I don't expect hand holding but I do expect professionalism and my dealership/customer experience to be delivered as promised. I can honestly say that I received all of the above. John, keep up the good work. When you do a good job, you not only elevate yourself but the company you work for. We rise when we lift others. More

Incredible staff and service! If you’re looking for true sincere help with your vehicle, without a doubt give Franklin CDJR a try. I want to say thank you x100 to Josh Thomas in se If you’re looking for true sincere help with your vehicle, without a doubt give Franklin CDJR a try. I want to say thank you x100 to Josh Thomas in service, Chad in parts, and the transmission tech who’s name I unfortunately can’t remember. Each and every employee went above and beyond my expectations and I wish there was more I could do to help recognize these men besides leave a review. After having called 7 different Jeep dealerships in the Nashville area and two AWFUL experiences with Rockie Williams staff, I would much rather make the drive out to Franklin to deal with the staff here. Everyone is beyond helpful and welcoming. Each of the men I dealt with are truly an asset to this dealership and I can’t express my gratitude enough. More

The service department is horrible. Franklin Ram had misdiagnosed the issue with my vehicle and made unnecessary repairs that cost thousands of dollars. They did not follow the manufac Franklin Ram had misdiagnosed the issue with my vehicle and made unnecessary repairs that cost thousands of dollars. They did not follow the manufacturer's technical service bulletins for the vehicle and just started replacing parts with no understanding of the manufacturer's repair procedure. This fact was confirmed by Ram customer service. I asked the general manager for a refund of the unnecessary repairs and I was denied. This is the problem with the majority of businesses today. No one wants to take responsibility for their mistake. Lesson learned...take your business elsewhere! More

Repair of Jeep Cherokee I appreciated the service department. The repair was handled well and in a timely fashion. The staff was polite. I will not hesitate to bring my SU I appreciated the service department. The repair was handled well and in a timely fashion. The staff was polite. I will not hesitate to bring my SUV back as service is needed. Stephen is great to work with - a real detail person. Who is so consistent in his following his customers satisfaction. Thanks so much. More

Trustworthy Excellence I hate car deealerships, and don’t we all? This one is a unicorn, though, folks. The customer service is second to none both in sales and in service. I hate car deealerships, and don’t we all? This one is a unicorn, though, folks. The customer service is second to none both in sales and in service. They won’t mislead or pressure you to buy and the service department will keep in close and clear communication even if you’ve never bought from them and they won’t try to stick you with anything your vehicle doesn’t need. You can really trust the people at this dealership to do right by you no matter what you need. I’d never buy a truck or have my truck serviced anywhere else. More

Brandy in service is amazing I purchased my jeep in Jacksonville Florida and recently moved to Noshville. It was time for an oil change, and what a pleasant surprise it was to m I purchased my jeep in Jacksonville Florida and recently moved to Noshville. It was time for an oil change, and what a pleasant surprise it was to meet Brandy and service. She is outstanding! I had several things to check on with my new Jeep and she did not hesitate to make sure it was executed to perfection. In fact, when it comes time to trade in for a new Jeep I will not hesitate to use this dealership. Thank you Brandy for your outstanding service. More

$400 to UNPLUG my issue! On Monday, November 12th, I brought my 2009 Dodge Challenger in to the Chrysler Dodge Jeep Ram of Franklin. My car had quit holding a charge overnight On Monday, November 12th, I brought my 2009 Dodge Challenger in to the Chrysler Dodge Jeep Ram of Franklin. My car had quit holding a charge overnight. When I called the dealership, I told the employee (a lady named Tonia) that I had already paid one mechanic to run a full diagnostic and they came back saying that my TPM was completely bad and was draining my battery. I was told this would be a $900+ fix, and upon hearing this, decided to get a second opinion. After checking my car, CDJR reported back that my battery had a bad cell in it. My battery was under warranty, so I took my car where the battery was purchased and was given a new one. This seemed to fix the issue for a few days until I went out one morning and found my car dead again. Very frustrated, I called CDJR back and scheduled another time to bring it in. Tuesday. November 20th, I dropped my car off again around 8am. When I dropped it off (as well as when I called and scheduled the appointment), I let them know that I was just in last week and replaced my battery, as well as told them the downshifting issues I had been experiencing. I asked them to check my transmission fluid and if it needed to be changed, to please go ahead and do so. I stated if it was suspected to be something else, to please call me before doing anything. Around 2pm (the same day), I received a call stating they found where the drain was coming from and it was from some of my aftermarket parts. I was quoted $360 for the test and to fix the drain. When I asked about my transmission fluid, they did not see anything on my ticket about that, however, Tonia, said she was texting herself so she could check it when we got off the phone. Since I was not expecting such expensive fixes, I asked them to just fix the aftermarket issue and to check my transmission fluid. After a few hours, I attempted to call back to check the status on my car, but no one answered. I called the front desk, which forwarded me to the service department, which then rang until it reached a voicemail again. I left a voicemail, as well as texted the number they left me, but heard nothing. I started reaching out again the next morning around 9am and left more messages. By noon, I still had not heard anything and had to get a ride out to the dealership since I worked later that afternoon nearby. Upon arriving, around 12:30pm, my car was still not ready but was told the technician needed to speak to me. The tech came up with a box of wires and proceeded to say that he noticed they went to a specific head unit, that he saw I did not have, and said it may have been the cause of the drain. When I asked him if that solved the problem, he said no. I just nodded and told him "Well, alright then!" assuming after all this time he would put the wires back since he found they were not the problem. Hours went by and my vehicle was finally "ready". I was told that it wasn’t the aftermarket part that they had stated yesterday it was. Instead, they said the module on my sunroof had gone bad. Confused and slightly frustrated because I was under the impression that this would’ve have been checked at least once, if not BOTH times I brought my car in, I asked if it was fixed now and was told that it was merely unplugged, or disconnected. Still confused and getting more upset, I was then told I owed the $400 I was quoted to FIX the aftermarket part that was causing my battery to drain. I noticed I didn't see the box of wires the technician had brought out with him, so I asked if the wires had been put back in the vehicle. When I was told they were still out I asked if they were going to put them back. Immediately, Tonia called the other technician from the back of the shop and he came out with the box of wires. He then proceeded to show me how the type of parts I had would not work without a head unit of the same type. The car had been wired up and ready when I bought it so I just needed to install my amp and head unit to enable my sound system that I already possessed but did not have installed. Upon asking if he was going to put them back, he laughed and said, "Well not for free!" He proceeded to say he had been working on this all day and had only been paid 4 hours worth of labor. He showed that it would have been pointless to put them back since some wires had been frayed and cut, making it pointless to replace them. I asked him if he cut the wires, he said no, that they came this way. My frustration instantly doubled since I knew for a fact they were not already cut due to having the paperwork from Hifi Buys when they removed the previous owners sound system (who is also a close friend of mine). When he explained the problem was the sunroof module, I asked (again) had they fixed it. He again said no, that it would be another 2 hours of labor and he began to quote what it might cost. Now, almost late for work, I paid what was owed so I could have my keys back. I audibly stated I was not satisfied with my service when I handed Tonia my card. Despite there being a sign nearby that stated, "If you are not 100% satisfied with your service please let us know so we can make this right!" she ignored me, handed me my card back and a clipboard to sign. As I signed, I ironically noticed a white paper above their phones, in the middle of the garage, that simply stated, "ANSWER THE PHONE" in bold letters. Reminiscing on the last 26 hours of ignored calls, voicemails, and text messages, I was forced to laugh to myself. After getting the worst customer service imaginable, expressing my dissatisfaction and being ignored, THEN being charged $400 to essentially UNPLUG a bad module and CUT over $600 worth of wires unnecessarily from my car… I was told none of this would be made right FOR FREE. My girlfriend bought her car here and we refer people all the time, as well as service her car at CDJR. After this EMBARRASSING customer and mechanic service, we will immediately be stopping all business and referrals, in addition to spreading word of how poorly everything has been handled. More

recalls needed . 1 was done. 1 was not. Air box left off . Vehicle needed 2 recalls done. appointment set for Monday. reset to Wednesday. only 1 recall was done. During visit tried to sell me services that wer Vehicle needed 2 recalls done. appointment set for Monday. reset to Wednesday. only 1 recall was done. During visit tried to sell me services that were not needed. Left my air box off. Closed hood. bent a/c line , pushed light into hood. Found after getting home dealing with the sound. Looked at airfilter. Was already replaced. Yes tried to sell me new one. On top of it. Only 1 recall was done and no parts for other. Total waste of time. Was already hard enough to make the service date. drop vehicle off and then get to work. More