Franklin Chrysler Dodge Jeep Ram - Service Center

I dropped my truck off at 8:00 am for an oil change. I was notified by email, text and a phone call when was ready. I had my truck back before noon. Service team was very friendly and professional. It was was notified by email, text and a phone call when was ready. I had my truck back before noon. Service team was very friendly and professional. It was a flawless experience. Jim More

Dealer service is cordial, efficient, and I will return. I purchased my Chrysler in 2017, a 2016 model and could not be more pleased with the comfortable, large, powerful 36 mpg car. I purchased my Chrysler in 2017, a 2016 model and could not be more pleased with the comfortable, large, powerful 36 mpg car. More

This review is specifically regarding the service department at CDJR Franklin.  Due to poor (or, in some instances, none) communication, incompetence, and overall lack of basic customer care, my Jeep department at CDJR Franklin.  Due to poor (or, in some instances, none) communication, incompetence, and overall lack of basic customer care, my Jeep has been into the service department four different times to fix what one would consider a small issue.  Parts were not ordered at all, parts were ordered incorrectly, and communication was initiated by this dealership only after they had my Jeep for longer than initially stated - including, in one instance, overnight.  After filling out a survey halfway through this ordeal, expressing my displeasure, the dealer said they would install all of the correct parts and even detail my car, as a show of appreciation for all of the inconvenience I went through.  Neither of these things were done.  In fact, incredulously, another part on my Jeep was broken in the process of “fixing” the original issue.  The service manager blamed his staff and said he was “cleaning house” to make things better.  He promised that if I brought my Jeep in a final time, they would fix everything, they would detail it, and they would have a loaner for me, ready to go.  They did not detail my Jeep, and they did not have a loaner for me ready to go at my appointment time.  This time there was no employee to blame and it is clearly a direct reflection of the leadership at CDJR Franklin. More

Great Service Department! This is my first experience with the service department. Brandy is really great at her job. The service took less time than it was supposed to take. T This is my first experience with the service department. Brandy is really great at her job. The service took less time than it was supposed to take. They stayed in communications. More

Staff was very helpful, serviced my car even though I didn’t have an appointment. Service was completed in a timely fashion. This 25 word min is silly tho didn’t have an appointment. Service was completed in a timely fashion. This 25 word min is silly tho More

Speedy service was greatly appreciated. Thank you Angel for expedited first service and making a good first impression. Will be back again. Recommend this dealership to others. Thank you for expedited first service and making a good first impression. Will be back again. Recommend this dealership to others. Thank you More

The employees are friendly and cordial but the policy they are governed by needs improvements. Would like to explain to anyone who cares at dealership. they are governed by needs improvements. Would like to explain to anyone who cares at dealership. More

Tracy Was very nice and very helpful! I will definitely be back just because of the great customer service. She was overall wonderful and great. be back just because of the great customer service. She was overall wonderful and great. More

I bought my Ram sport about three years ago and I was very happy with the way I was treated. Every time I bring it in for service I feel special. I wouldnt think of going anywhere else for service or to very happy with the way I was treated. Every time I bring it in for service I feel special. I wouldnt think of going anywhere else for service or to purchase a new vehicle. More

customer service I scheduled a 9am appointment for a taillight assembly pigtail replacement (splice). This job is simple - just pull it into the bay - not a difficul I scheduled a 9am appointment for a taillight assembly pigtail replacement (splice). This job is simple - just pull it into the bay - not a difficult fix. I had a funeral to attend at 11am close by the dealer. I arrived 15 minutes early and had to stand by my car for 10 minutes before anyone could check me in. I did the math: 15 minutes to get the car into the bay, 1 hr to repair (a 30 minute job) and 15 minutes for checkout - 90 total minutes by my fat estimate. I departed the dealer at 11:45 (3 hours after I arrived). I missed the funeral. In addition, I was charged a shop fee of $24 (environmental charge) for what? I did not have oil changed. There was nothing to dispose. Customer service said they would contact me regarding the length of stay and the service charge, a day later Christina called. She said she would get and answer and call back within a couple of days. No word. 7 days later I called and left a voice message wth Christina. It has been 2 week. No call back - nothing. I am taking to the web now since I cannot get anyone at the dealer to contact me. It is now a matter of principle. More