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Franklin Chrysler Dodge Jeep Ram - Service Center
Franklin, TN
109 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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109 Reviews of Franklin Chrysler Dodge Jeep Ram - Service Center
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April 06, 2018
GREAT SERVICE EXPERIENCE! THEY HAVE ALWAYS GONE OVER AND BEYOND MY EXPECTATIONS EVERY TIME I HAVE HAD MY JEEP GRAND CHEROKEE IN THEIR SHOP! I WOULD RECOMMEND ALL MY FRIENDS TO THEY HAVE ALWAYS GONE OVER AND BEYOND MY EXPECTATIONS EVERY TIME I HAVE HAD MY JEEP GRAND CHEROKEE IN THEIR SHOP! I WOULD RECOMMEND ALL MY FRIENDS TO FRANKLIN CHRYSLER DODGE JEEP RAM! More
by cargirl
Employees Worked With
TONIA EMMITT
March 25, 2018
Great, respectful service! I've received great customer care every time I've been here. The reps have been good to work with and the shuttle service is very helpful. I've received great customer care every time I've been here. The reps have been good to work with and the shuttle service is very helpful. More
by RN123
Employees Worked With
Michael Longson
March 18, 2018
Honest service I received prompt attention upon entering the service department. Mr. Longson kept me informed of the likely cause and time it would take to fix the I received prompt attention upon entering the service department. Mr. Longson kept me informed of the likely cause and time it would take to fix the electrical problem that prompted the visit. In addition, he told me about the technician's service recommendations and the cost of each elective service. I appreciated the honest assessment of the service needs of my vehicle and the quality of the work performed. More
by Chrysler Van Owner
Employees Worked With
Michael Longson
February 03, 2018
Service Dept. Is bad, and they push maintenance way early I will never use them again. I have a 2016 Dodge Ram 1500 with 32k miles. Very light highway miles, and runs great. A oil change turned i to them reco I will never use them again. I have a 2016 Dodge Ram 1500 with 32k miles. Very light highway miles, and runs great. A oil change turned i to them recommending 3 items way ahead of service schedule. The 3 totalled over $1,500. I will not be back. More
by Michael Chester
Employees Worked With
Dale Crook
January 28, 2018
Tonia got us in, repaired & back on the road in short order! Driving south from Chicago on Jan. 24th., we experienced a check-engine light in our 2017 Chrysler Pacifica. After checking with 2 other dealers, we w Driving south from Chicago on Jan. 24th., we experienced a check-engine light in our 2017 Chrysler Pacifica. After checking with 2 other dealers, we were directed to Franklin Chrysler. We met Tonia Emmitt in Service when we arrived at 9:45 at your busy location. She told us to relax, that she'd get us back on the road quickly. And we were, before noon. We were very impressed with Tonia & the dealership — we recommend it to anyone driving a Chrysler product who might have car trouble in that area of Tennessee. Dave & Penny Miller More
by Dave Miller.44
Employees Worked With
Tonia - in Service
December 27, 2017
Great Overall Experience I have had wonderful service from this dealer. Overall, I have been very pleased and would highly recommend them for your service needs. Great work I have had wonderful service from this dealer. Overall, I have been very pleased and would highly recommend them for your service needs. Great work with a smile. Great shuttle service too! More
by JeffCarBuyer
Employees Worked With
Jeff Minors , Will Daly , Michael Pollard, John Barker
November 18, 2017
Fast and efficient service! Showed up at my appointment time was checked right in, taken to a nice and clean waiting area. Service was fast, everything done was explained and I d Showed up at my appointment time was checked right in, taken to a nice and clean waiting area. Service was fast, everything done was explained and I didn’t have to spend half my day off at the dealership. More
by Chris
Employees Worked With
Service person not listed
September 28, 2017
Exceptional Service My service advisor Noi provided excellent service. Check in was smooth, repairs were explained in detail and all my questions were answered and upda My service advisor Noi provided excellent service. Check in was smooth, repairs were explained in detail and all my questions were answered and updates provided until repairs were completed. He was very professional and courteous. More
by Chuck
Employees Worked With
Noi
August 22, 2017
Service Department does NOT call customers I had my vehicle in go into the shop on Tuesday, Aug. 8 due to transmission failure. I was informed they would call me as soon as they determined the I had my vehicle in go into the shop on Tuesday, Aug. 8 due to transmission failure. I was informed they would call me as soon as they determined the issue. On Tuesday, Aug 15, I had not received any calls. So I called them to determine where things were at. I was informed that they found a loose ground wire and they had tightened them all. They said they would call me after a test drive to inform me if my car was fixed or needed more work. I never received any phone calls. I called today (August 22) to see where things were at, and was told that my car was fixed and ready to go. It had been fixed and ready as of August 16th. Nobody from the service department had called or emailed or texted or anything to inform me. If I hadn't have called today, I wonder how long it would have been until they contacted me. There is absolutely NO communication with their customers. This was just my most recent experience. My family had also experienced other communication issues with the service department recently. More
by Nicholas S Walker
Employees Worked With
Tonia
July 20, 2015
Lost Cause What can I say about a dealership service department that loses a car? That was just the case with Franklin Chrysler Dodge Jeep Ram, Franklin TN. We What can I say about a dealership service department that loses a car? That was just the case with Franklin Chrysler Dodge Jeep Ram, Franklin TN. We scheduled an appointment over ten days out for a software update recall. We delivered our Jeep the day before to ensure our vehicle would be in cue the next day. After not hearing anything all day, we called to determine the status of the repair. When we called, they did not have any record of our vehicle. At first they argued with us about having the Jeep. When we finally got a manager, he conceded the vehicle was there, just they did not know where. It took them almost an hour to call back to let us know they had found our car. They completed the software update in approximately 20 minutes, after telling us it would take a few hours the day we dropped it off. They went further and contradicted the actual recall notice saying it was wrong. When we picked up the car, they were apologetic, but offered nothing for our trouble. To add insult to injury, we received a robo e-mail asking about experience offering a free car wash. They should have done that at the time they knew the mess they made. We are so disgusted, we are contemplating trading our Jeep for some other brand of car. We will at least use a new dealership for any future service. More
by TNJeepMan
Employees Worked With
Anthony Valentin, Service Advisor; Mike Pollard, Service Manager
