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Franklin Chevrolet Cadillac Buick GMC

Statesboro, GA

3.7
254 Reviews

106 Northside Drive East

Statesboro, GA

30458

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Showing 254 reviews

September 13, 2018

Normal service and vibration issue Always speak highly of all the service employees very helpful and friendly. Truck has been a number of times for this same issue and they have been di More

by KEN.BUCKNER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesus (Jesse) Guerra, Paul Cowart
Sep 13, 2018 -

Franklin Chevrolet Cadillac Buick GMC responded

Hi Ken, We very much appreciate your patience with this issue. It does kind of feel like trucks have a mind of their own sometimes, doesn't it?! But you and your truck are part of the Franklin family, and we will do everything we can to resolve this for you once and for all. Thanks so much for your business!

September 13, 2018

Franklin Chevrolet service sucks Every time I come to Franklin Chevrolet the service lane the service people sucks. Then when I ask nicely not for the mechanics to not put oil smut o More

by Sarah
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chelsea Young
Sep 17, 2018 -

Franklin Chevrolet Cadillac Buick GMC responded

Sarah, Our sincere apologies for not providing you with 5-star service. We would like to get some additional information from you. If you would, please call our Customer Experience Manager, Lindsay Warren, at 912-623-2712 and give her the opportunity to help make this right for you.

September 13, 2018

Great I am very happy with Franklin Chevrolet. Shawn and the whole staff have everything possible to make this experience painless and not as scary as I ha More

by jmhiii
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christina (titles), Austin Doyle, Shawn Gillikin
Sep 13, 2018 -

Franklin Chevrolet Cadillac Buick GMC responded

LOL! We certainly know what you mean, jmhiii. Buying a car has historically been a very intimidating, and frankly overwhelming, task. That is why we do everything we can to make sure our customers feel at ease and comfortable with the process. Bottom line - we want you to be happy. And we're so glad to hear that you are. Thank you for your business!

September 12, 2018

Exelent Salesman very profesional very knowledgeable would recomend to all friends and family and i would defintly come back for future purchases everyone els More

by Chango97
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesus (Jesse) Guerra
Sep 13, 2018 -

Franklin Chevrolet Cadillac Buick GMC responded

Thank you so much, Chango97! We really appreciate you taking the time to leave us such positive feedback. Congrats on your new-to-you vehicle, and please do not hesitate to let us know if there is anything else we can do for you.

September 12, 2018

First time buyer Excellent Customer service from Jesse in sales to Austin in finance.. Everyone was Friendly and genuine . A postitive buying experience ... especially More

by Stump
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesus (Jesse) Guerra, Austin Doyle
Sep 13, 2018 -

Franklin Chevrolet Cadillac Buick GMC responded

Well then let us say congratulations on making it through your first vehicle purchase and living to tell about it, haha! We truly appreciate your business and are just a phone call away if you have any further questions or need anything at all. Welcome to the Franklin family, Stump!

September 11, 2018

Slack tech Tech didn't put glovebox together correctly. I had to take back to get corrected. I could have did it but it's not my job to fix something I didn't More

by reuben.wilkins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chelsea Young
Sep 12, 2018 -

Franklin Chevrolet Cadillac Buick GMC responded

Thank you for bringing this to our attention, Reuben. We appreciate your business, and hate to hear that we did not provide you with 5-star service the first time around. If you would like to discuss the matter further, please reach out to Lindsay Warren, our Customer Relations Manager, at 912-623-2712.

September 11, 2018

Very friendly,knowledgeable and professional Friendly service and Minnie Cooper really works hard for the customer. I will definitely recommend friends to this dealership if they are looking for More

by regdrs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Minnie Cooper
Sep 12, 2018 -

Franklin Chevrolet Cadillac Buick GMC responded

Well thank you, regdrs! We truly appreciate that. Congratulations on your new car. Please do not hesitate to reach out to us if you have any further questions or need anything at all.

September 11, 2018

Great experience I got a great vehicle at a good price. The salesmen were excellent and very helpful. I didn’t have to spend all day at the dealership either it was ve More

by sgk.1412
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesus (Jesse) Guerra, Austin Doyle, Darrel Jones, Travis Upchurch
Sep 12, 2018 -

Franklin Chevrolet Cadillac Buick GMC responded

We do our very best to provide a comfortable and timely process. So glad to hear it's working out well. Thank you for your business, and please let us know if you have any questions or need anything else.

September 10, 2018

Great people all the way through All the people at Franklin are friendly and helpful. The atmosphere is friendly and inviting not pushy or rushed. This is my second truck from them an More

by RTNOFEAR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian McDonald, Larry Braswell, Morgan Randall
Sep 12, 2018 -

Franklin Chevrolet Cadillac Buick GMC responded

That is so great to hear, RTNOFEAR! Thank you for your business and for taking the time to leave us some feedback. Congrats on your new truck!

September 10, 2018

10/10 I had wonderful experience here at Franklin. Everyone was polite and helpful, and I didn't feel pressured at all. I would recommend this dealership t More

by Aliveag
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesus (Jesse) Guerra
Sep 12, 2018 -

Franklin Chevrolet Cadillac Buick GMC responded

Congratulations on your new car, Aliveag! Please do not hesitate to reach out to us if you have any further questions. And thank you for your business.

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