Frankfort Toyota - Service Center

Excellent service! Took my car in for service. Everything was done as promised in the amount of time stated. The tech was friendly and knowledgeable. He explained every Took my car in for service. Everything was done as promised in the amount of time stated. The tech was friendly and knowledgeable. He explained everything in detail in a way I understood. More

First 2 times were great... then there was today I first went to Frankfort toyota in January when I purchased our van. The experience was wonderful and we were very satisfied. I then went back about I first went to Frankfort toyota in January when I purchased our van. The experience was wonderful and we were very satisfied. I then went back about 3 months later for a routine service maintenance. We were able to get a shuttle ride to go grab breakfast and then our vehicle was ready waiting on us when we returned. Again, wonderful experience. Here I am, about 3 months later. I made an appt for today to get my car routinely serviced again at 230. I called ahead of time to double check what all of the service included this visit. I spoke to beth (?). I asked about warranty since last time I did not pay for the service. She informed me that I did not have warranty on it but that the first 4 maintenance visits were free- 2 tire rotations and 2 tire rotation/oil changes. I then confirmed my appt time. I arrived about 5 minutes late and checked in. The worker asked if I had warranty, I said "no, i'm not sure what it is I have". She said ok and told me the estimate- same thing as before. I then went to the waiting room. I was previously told my appt would only take about 30 minutes. I sat in the waiting room until 330 when I got up to ask how much longer it would be. After I said I had been there "about an hour" It was corrected to "50 minutes" by the worker who called to check the status and said my car was finished and they were finishing up paperwork in the back. I went back into the waiting room and sat for about 10 more minutes. When they came to get me my van was waiting. I went to the checkout and was charged for the visit even though I was told prevously I wouldnt be. I mentioned this to the worker, who, rather rudely said "well I asked if you had any kind of warranty and you said no". I told her I had spoken to beth and she said "well thats why I asked if you had any warranty". I paid for the visit and drove off...only to find that my "maintenance required" lights had not been reset. I turned around and went back thru. The same worker told me that I had to reset these manually. I've never had to do this before and had no idea how. She showed me how. Overall, I am not happy with today's visit and would not recommend. It is disappointing, because my husband is going to be looking to purchase a new toyota truck in the next couple months, we had our mind set on frankfort toyota but I really do feel we need to consider other dealerships. I expect consistency and I did not receive that today. I really do not think I will make the 30 minute drive back next time (I live in lawrenceburg near the BG parkway). I can have my vehicle serviced somewhere closer with consistent customer service. More

Corolla Service Frankfort Toyota goes above and beyond making the entire service experience great. The people are friendly, helpful and always get me in on time and Frankfort Toyota goes above and beyond making the entire service experience great. The people are friendly, helpful and always get me in on time and out extremely fast. More

Frankfort Toyota Dealership and Service I have owned a Toyota since 2003. Love Toyota's. Frankfort Toyota is a great place to buy and get your vehicle serviced. Excellent and friendly sta I have owned a Toyota since 2003. Love Toyota's. Frankfort Toyota is a great place to buy and get your vehicle serviced. Excellent and friendly staff and service. More

Service Visit Appointment was made and when I arrived, Beth took my information, informed me of what the 70,000 mile check up was about and told me about how long i Appointment was made and when I arrived, Beth took my information, informed me of what the 70,000 mile check up was about and told me about how long it would take to complete. In about an hour my car was ready and I was back on the road again. Thanks for taking care of my car. More

Great They're were as efficient as always. I was in and out in no time. Everyone is very friendly and helpful My last five cars have been from Skeet. They're were as efficient as always. I was in and out in no time. Everyone is very friendly and helpful My last five cars have been from Skeet. Trust her with my purchases and the service More

Truck Serviced The gentleman that assisted me with the process of having my truck services was extremely helpful. refreshments and a nice sitting area were availabl The gentleman that assisted me with the process of having my truck services was extremely helpful. refreshments and a nice sitting area were available while i waited. In what is typically known as a mans world, Toyota of Frankfort provides excellent care for their customers in a non-intimidating environment . Thank you for a pleasant experience having my truck serviced. More

Like a massage!!! Drive onto a shimmering floor, people with huge smiles greet you before your wheels come to a stop, ready to put a paper mat on your floor !!!!! Drive onto a shimmering floor, people with huge smiles greet you before your wheels come to a stop, ready to put a paper mat on your floor !!!!! More

Required Maintainence Service-2014 Scion XB Beth was very personable and very friendly. She treated me as if I was guest in her home. Very pleased with the service. Wait time excellent. I loved Beth was very personable and very friendly. She treated me as if I was guest in her home. Very pleased with the service. Wait time excellent. I loved being able to charge my phone while I waited. It was also nice to be able to watch the news and have snacks while waiting. The appointment service is great for me and each time that I've gotten my car service, it was nice being met by your service contacts and not having to wait in line. Getting in and out is very important to me. Also, the facility, including bathroom was clean. Atmosphere was totally professional. Good customer service is so important and you have the best customer service. The price was not bad either. More

Awesome Service!!! Beth was wonderful to work with!!! She was very professional and knowledgeable and she took the time to explain everything to me. I highly recommend Beth was wonderful to work with!!! She was very professional and knowledgeable and she took the time to explain everything to me. I highly recommend her!!!!! More