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Frankfort Toyota - Service Center

Frankfort, KY

4.9
400 Reviews

400 Reviews of Frankfort Toyota - Service Center

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June 10, 2020

I had a blowout on Sunday, took it in to Johnny that Monday, I had a new tire on Tuesday. I had a few questions he took the time to answer for me, very very professional, very helpful, very nice! I love More

by Janajadens
Recommend Dealer
Yes
Employees Worked With
Johnny Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2020 -

Frankfort Toyota responded

We are so happy we could get you back on the road in a timely fashion. Thank you for your business and please let us know anytime we can be of assistance.

December 28, 2019

I was stranded four hours from home. My Camry was towed to Toyota. No rental was available. As I frantically looked at the Avalon, Greg calmly answered all my questions thank you Greg. More

by donna.whitfield
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John, Doug, a technician
Dec 30, 2019 -

Frankfort Toyota responded

We are sorry to hear about your car trouble while traveling and hope we were able to make things a little better .

December 01, 2019

Awesome service. Very nice waiting room, with drinks and snacks! Employees are very courteous and attentive. Semi-yearly service only took about half an hour. More

by Cheryllynn93
Recommend Dealer
Yes
Employees Worked With
Scott
Dec 02, 2019 -

Frankfort Toyota responded

Thank you for choosing to service with us. We appreciate your business and faith in our Service department.

November 29, 2019

Frankfort Toyota is absolutely wonderful. They were able to work in my appointment although it was necessary for me to arrive later than my scheduled time. The service was prompt and excellent, and everythi More

by SUalumna
Recommend Dealer
Yes
Employees Worked With
Beth Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Geogie Ricketts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2019 -

Frankfort Toyota responded

Thank you for the business and review. We always try to accommodate our guests busy schedules.

November 27, 2019

They are great. Everyone is very friendly and helpful. They always review everything with you car before they fix anything. The service person always go way beyond to be helpful More

by epeterson817
Recommend Dealer
Yes
Employees Worked With
Geogie Ricketts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2019 -

Frankfort Toyota responded

Thank you for sharing your service experience. We appreciate your business and are always happy to help you.

November 26, 2019

Johnny Case stayed on top of what needed to be done on Johnny Case stayed on top of what needed to be done on my Tacoma during a scheduled service. In addition he was aware of 2 recalls/ warranty related More

by kzaqwert
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnny Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kudos to the maintenance guys and the driver as well!
Nov 27, 2019 -

Frankfort Toyota responded

It is wonderful to hear about your experience with Johnny. Thank you for your business and review.

November 26, 2019

Excellent service department. Routine service is always fast and efficient. Geogie and Johnny are very knowledgeable. They are always a pleasure to work with. Only Toyota service department I take my veh More

by Tacoma1
Recommend Dealer
Yes
Employees Worked With
Geogie Ricketts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnny Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2019 -

Frankfort Toyota responded

We appreciate your faith in our Service department. Thank you for always coming back to Frankfort Toyota.

November 25, 2019

Don’t know a lot about the dealership but the service department is outstanding!!!! They have all been courteous and so very helpful. This is one of the very important things I look at when buying a vehi More

by Austin. Payton
Recommend Dealer
Yes
Employees Worked With
Geogie Ricketts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2019 -

Frankfort Toyota responded

Thank you for choosing to service with us. We appreciate your business and trust in our Service Department.

November 25, 2019

Each person I came into contact with was kind, thoughtful, and professional. I’ll definitely be back. Ms. Keiser was the best service rep I’ve ever had the pleasure of dealing with. More

by steven.d.thompson814
Recommend Dealer
Yes
Employees Worked With
Beth Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Geogie Ricketts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Judy Hensley
Nov 26, 2019 -

Frankfort Toyota responded

Beth is such an asset to our Service team and its wonderful to hear about your experience with her. Thank you so much for your business.

November 25, 2019

First class dealership. They always take care of any issues I have to my complete satisfaction. I always recommend Skeet Tuttle to anyone who asks. More

by Thomas
Recommend Dealer
Yes
Employees Worked With
Skeet Tuttle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Geogie Ricketts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2019 -

Frankfort Toyota responded

We appreciate your business and recommendation. Thank you for choosing Frankfort Toyota.