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Frankfort Toyota - Service Center

Frankfort, KY

4.9
400 Reviews

400 Reviews of Frankfort Toyota - Service Center

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January 01, 2019

Expert Care Very impressed with staff, great service and comfort during our wait. Staff was friendly and customer care outstanding. It was a very cold day and the More

by Coolgirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Beth Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Geogie Ricketts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnny Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phone operator. , Judy Hensley
Jan 02, 2019 -

Frankfort Toyota responded

Fantastic to hear! Thank you for your business and we look forward to seeing you again.

December 31, 2018

Great,pays attention to detail when servicing my car Facilities are super clean.They we’re very attentive to detail.I purchased this car for my son from another used car lot. It has a lot of miles on it More

by Uk fan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Geogie Ricketts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2019 -

Frankfort Toyota responded

We appreciate your business. Thank you for choosing Frankfort Toyota for your servicing needs.

December 31, 2018

Great place to buy a car and get it serviced The service area is clean and very professional. They have an attractive and nice waiting area. Televised big board indicates where your vehicle is More

by Pmr3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Geogie Ricketts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Hicks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2019 -

Frankfort Toyota responded

Thank you for choosing Frankfort Toyota. We look forward to serving your automotive needs for years to come.

December 31, 2018

service techs lie Supposed to get tires rotated and they didn’t do it. This is the second time for this. Just do ur job. Now I have to waste time and gas to go back More

by Pissed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg was service tech
Jan 02, 2019 -

Frankfort Toyota responded

We implore you to please contact our Customer Relations Manager, Kelly Buffin, so he can get to the bottom of the matter quickly. It is vitally important that we know if a Technician is not following Repair Orders.

December 31, 2018

Service Department Curtious employees in Service Department, nice and comfortable waiting area, with snacks and drinks, never a long wait. They’ve always treated me very More

by Tundra guy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Savannah Brooke Hall
Jan 02, 2019 -

Frankfort Toyota responded

We appreciate your business so much. Please let us know any time you have questions or concerns.

December 31, 2018

Great Service! Fast, friendly, efficient service every time! I highly recommend Beth, and the Frankfort Toyota Service Department folks to keep my car in excellent r More

by megaroo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Beth Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2019 -

Frankfort Toyota responded

We appreciate your business very much. Beth has been with us for many years and is a vital part of our Service team. Please do not hesitate to give her a call any time you need assistance.

December 31, 2018

Could not ask for better treatment I have recommended this dealership to all my friends that are Toyota owner's. The overall experience far exceeds that of other competitor's. It is t More

by 4Runnerforlife
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
"Elvis" Scott Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Beth Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Doris
Jan 02, 2019 -

Frankfort Toyota responded

Fantastic! Thank you for choosing Frankfort Toyota.

December 31, 2018

Service They did a wonderful job on my car. I came in for an oil change and a tire rotation. They were very effective and got my car done in a timely manner. More

by Morgan99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Greg Lentini, Doug Doris
Jan 02, 2019 -

Frankfort Toyota responded

Thank you for choosing us for your servicing needs. We appreciate your business.

December 29, 2018

Treated us like family Huge shout to Eric Clark and his service team! My daughter was traveling to Texas and had some car trouble. I called Eric and his service team was abl More

by Fullcourtpress23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Beth Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Geogie Ricketts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnny Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Clark, Judy Hensley
Dec 31, 2018 -

Frankfort Toyota responded

It was our pleasure to assist. Thank you for choosing Frankfort Toyota for your automotive needs.

December 27, 2018

Treated like royalty! I had an after hours problem and Beth found someone to look at it anyway. They put it first I. Line for the next day - found the part needed and order More

by bradybarge
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Skeet Tuttle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Beth Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Geogie Ricketts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Doris
Dec 28, 2018 -

Frankfort Toyota responded

It is our pleasure to assist you any way that we can. Thank you for your business.

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