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Frankfort Toyota - Service Center

Frankfort, KY

4.9
401 Reviews

401 Reviews of Frankfort Toyota - Service Center

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July 30, 2019

Fast , and friendly service Service department was very friendly and fast. Had a nail in my tire and was able to get my service completed and a new tire put on in about an hour. More

by Blake
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Beth Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2019 -

Frankfort Toyota responded

Thank you for your business Blake, We are always happy to help you.

July 29, 2019

Brake and safety service experience! Beth Keizer and Doug Doris are together with your technicians, the heartbeat of a great service experience! I unexpectedly had need for last minute se More

by A&KP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Beth Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Doris
Jul 29, 2019 -

Frankfort Toyota responded

Both are pillars of our Service Department and we couldn't do without them. We appreciate your business very much here at Frankfort Toyota and look forward to seeing you again.

July 29, 2019

Oil change = $50 really I understand the service department has received awards, but I would not necessarily agree. It can sometimes be difficult to receive clear answers to More

by K757
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
N-A
Jul 30, 2019 -

Frankfort Toyota responded

We apologize for the frustration with us. If we can be of any help or answer any questions you may have please give our Customer Relations Manager, Kelly Buffin, a call and he will be more than happy to assist you.

July 29, 2019

great service and super shuttle I use Glenn Toyota for all of my routine maintenance. With the shuttle service, they drop me off at the front door of my work and then they pick me u More

by acrumbacker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnny Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2019 -

Frankfort Toyota responded

We are happy to provide that service for our guests. Thank you for servicing with us.

July 29, 2019

Satisfied customer Overall I have been satisfied with Toyota FRANKFORT especially the service dept, auto repair is never cheap but I haven’t felt pressured to get a lot More

by TheWises
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica in service
Jul 30, 2019 -

Frankfort Toyota responded

We strive to be a transparent Service center only recommending needed work according to Toyota's standards. Thank you for your business and please let us know anytime we can be of assistance.

July 26, 2019

Awesome service department From dealing with Scott to the shuttle service to my job and picking me back up at the end of the day the service is incredible. Church was there to p More

by Sherri
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Church and Scott
Jul 29, 2019 -

Frankfort Toyota responded

We certainly appreciate your business over the years Sherri. Thank you for always choosing Frankfort Toyota for your service needs, we look forward to seeing you again soon.

July 25, 2019

15,000-mi check So far, each of my 3 svc checks have been quick and easy while I wait—and FREE!! Service staff always exceptionally friendly, quick to respond upon a More

by Tglewis1963
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Schrader
Jul 26, 2019 -

Frankfort Toyota responded

We are thrilled to hear you have enjoyed each of your service visits. Thank you for your business

July 24, 2019

Very thorough n had done in a timely manner Courteous thorough n work done in timely manner. I will return with my Toyota Rav 4. Thanks for providing water coffee and donuts. Fruit also. More

by Debra Car
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Beth Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2019 -

Frankfort Toyota responded

It is our pleasure to make our dealership as comfortable and accommodating as possible. Thank you for your business.

July 24, 2019

Great Service Department I have gone to Frankfort Toyota to have my Toyotas serviced for nearly 20 years. Great service guys and gals to work with. They have a wonderful wai More

by CarolinaS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Skeet Tuttle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Beth Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Geogie Ricketts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2019 -

Frankfort Toyota responded

Your patronage speaks volumes. We sincerely appreciate your business over the years, thank you for always choosing Frankfort Toyota for all your automotive needs.

July 22, 2019

Great customer service, and they keep my suv running!! I have used FF Toyota for many years now as my car care specialists, I have tried a few others and can say without a doubt, FF Toyota is my favorite. More

by Tina F.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Beth Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2019 -

Frankfort Toyota responded

We appreciate you choosing us for your servicing needs. Thank you for your business Tina.

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