Frankfort Toyota - Service Center

Recent oil change in August at Toyota (Frankfort) advised us the brake pads needed to be replaced. This still had not been done and was honestly expecting to be told the same thing again at the October visit us the brake pads needed to be replaced. This still had not been done and was honestly expecting to be told the same thing again at the October visit to the same Toyota (Frankfort), but NOTHING was marked or mentioned on the visit as to needing the brake pads replaced. Matter of fact, we asked when paying for the recent service how the "brake pads" checked out and was told "everything is in the green, so you are all good"!!! We know the brake pads did not fix themselves, so did they really need replaced in August or was Toyota (Frankfort) trying to boost their bottom dollar in August??? Also, a chat email was sent prior to the October visit inquiring about any specials or coupons for oil changes and that email still has NOT been responded to, even a week later!!! Hmmm, so I guess there wasn't any. . . especially since I did find out Toyota Frankfort does NOT honor other Toyota dealerships or competitor's coupons. Not sure of the issue(s) at Toyota (Frankfort), but they need to "up their game", if they want to keep "local" business. More

Courtesy and service are unsurpassed in both the sales and service departments. New car prices are always unbeatable and worth the drive from Lexington. I've been purchasing vehicles from them since they and service departments. New car prices are always unbeatable and worth the drive from Lexington. I've been purchasing vehicles from them since they opened 25 years ago and recommend them highly. Beth and her team in service are the best! More

Customer service from top to bottom is excellent. Special kudos to Johnny Case service advisor. Special kudos to Johnny Case service advisor. More

Had my car service yesterday, the service department is great. My service associate Georgie is wonderful, treat you like family. great. My service associate Georgie is wonderful, treat you like family. More

We stopped to buy a quart of oil to be safe until our Tuesday oil change appointment. Our service advisor, Beth, got the oil change and tire rotation done in a few minutes instead of selling us a quart o Tuesday oil change appointment. Our service advisor, Beth, got the oil change and tire rotation done in a few minutes instead of selling us a quart of oil and leaving us to whatever fate befell us. Thank you so much Beth you are a valuable asset to the Toyota company! You definitely left us with a better impression of the service department! More

I have dealt with Frankfort Toyota for many years. I recently had my 2021 4 Runner serviced. My oil and filter was changed, tires rotated and all fluids topped off, in addition to the full service. I recently had my 2021 4 Runner serviced. My oil and filter was changed, tires rotated and all fluids topped off, in addition to the full service. It took me 35 minutes from the time I pulled in until I was back on the road. Service was outstanding, staff was very courteous and my Toyota is great. I highly recommend Frankfort Toyota for buying and all servicing, Great Job ! More

Johnny Case was efficient, helpful, and answered all of our questions with our latest service visit. our questions with our latest service visit. More

I had a very good experience working with William O'Banion at Toyota of Frankfort. He was very honest with me and helped me with everything and made buying my SUV very easy! Thank you Billy O'Banio O'Banion at Toyota of Frankfort. He was very honest with me and helped me with everything and made buying my SUV very easy! Thank you Billy O'Banion and Toyota of Frankfort More

Always nice and courteous, usually fast service, nice waiting area. Very helpful to fix any problems. waiting area. Very helpful to fix any problems. More

Brooke took very good care of me. Frankfort Toyota is the BEST place to go! BEST place to go! More