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Frankfort Toyota - Service Center

Frankfort, KY

4.9
400 Reviews

400 Reviews of Frankfort Toyota - Service Center

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October 06, 2022

Courtesy and service are unsurpassed in both the sales and service departments. New car prices are always unbeatable and worth the drive from Lexington. I've been purchasing vehicles from them since they More

by janmascola
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Skeet Tuttle
5.0
This rating includes all reviews, with more weight given to recent reviews.
"Elvis" Scott Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Beth Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Tewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Hicks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2022 -

Frankfort Toyota responded

Thank you so much for your patronage over the years. We appreciate your review and stand ready to assist you whenever needed.

August 31, 2022

Customer service from top to bottom is excellent. Special kudos to Johnny Case service advisor. More

by flycastphil
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Beth Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Geogie Ricketts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnny Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Judy Hensley
Sep 01, 2022 -

Frankfort Toyota responded

Thank you for your business. Johnny has been with us for many years and our entire Service is always happy to assist you.

August 11, 2022

Had my car service yesterday, the service department is great. My service associate Georgie is wonderful, treat you like family. More

by Gunhuntress
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Geogie Ricketts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2022 -

Frankfort Toyota responded

Thank you for noticing the atmosphere we strive to create here for our guests. We appreciate your business.

Feb 10, 2023 -

Gunhuntress responded

Recently took car for repair. Had noise coming from right rear while I was pressing the brake after pulling in service lane. She immediately said she heard it and told me possibility of the problem. Ask if I was staying or needed a ride home. I went home. Asked if I wanted coffee, water or donut . She texted me later of the problem found. I gave approval to do repairs, she also suggested that some could wait until oil change. I went for all. Got call later in the afternoon, that my vehicle was ready. Unfortunately I was out of town and picked it up the following day.

August 11, 2022

We stopped to buy a quart of oil to be safe until our Tuesday oil change appointment. Our service advisor, Beth, got the oil change and tire rotation done in a few minutes instead of selling us a quart o More

by girtleyj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Beth Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2022 -

Frankfort Toyota responded

Thank you for sharing your experience with Beth. She has been us for many years and is a pillar in our Service Department. Frankfort Toyota appreciates your business and we look forward to seeing you again in the future.

April 06, 2022

I have dealt with Frankfort Toyota for many years. I recently had my 2021 4 Runner serviced. My oil and filter was changed, tires rotated and all fluids topped off, in addition to the full service. More

by Emandsp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Skeet Tuttle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Beth Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Geogie Ricketts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnny Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Doris
Apr 07, 2022 -

Frankfort Toyota responded

Thank you very much for your business over the years and entrusting us with the maintenance on your 4Runner. Please do not hesitate to let us know should you have any questions.

March 29, 2022

Johnny Case was efficient, helpful, and answered all of our questions with our latest service visit. More

by p.toney5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnny Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2022 -

Frankfort Toyota responded

Thank you for your business and sharing the experience here. Johnny has been with us for many years in the Service Department and is a delight to work with as well as being so knowledgeable and dependable for our guests.

March 11, 2022

I had a very good experience working with William O'Banion at Toyota of Frankfort. He was very honest with me and helped me with everything and made buying my SUV very easy! Thank you Billy O'Banio More

by amber.grugin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
William O'Banion
Mar 14, 2022 -

Frankfort Toyota responded

It was our pleasure to assist you Amber. Thank you for choosing Frankfort Toyota.

December 07, 2021

Always nice and courteous, usually fast service, nice waiting area. Very helpful to fix any problems. More

by Jay9763
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Beth Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Geogie Ricketts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2021 -

Frankfort Toyota responded

Thank you for choosing Frankfort Toyota. We appreciate your business.

September 30, 2021

Brooke took very good care of me. Frankfort Toyota is the BEST place to go! More

by Foofietee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brooke
Oct 01, 2021 -

Frankfort Toyota responded

Fantastic! We appreciate your visit very much and look forward to seeing you again.

August 29, 2021

Car was purchased and has been serviced at Frankfort Toyota since. Was last serviced on July17th for oil change. Was given a list of everything that was checked during service 1 of them being the brake More

by T.Ray
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Tech
Aug 30, 2021 -

Frankfort Toyota responded

During maintenance we add up to 1 gallon of washer fluid, of course the oil itself is changed, transmission fluid is checked when possible as most transmissions are sealed and can not be checked anymore, and brake fluid level is visually checked but is never added too or topped off as a low fluid level would indicate a safety issue and a repair is needed so in those cases we recommend having a Technician diagnose the problem. In that closed system the brake fluid had to go somewhere so it has leaked at some point between July 17th and August 29th. Please contact the Service Department or our Customer Relations Manager ,Kelly Buffin, as soon as possible for safety reasons so the leak can be diagnosed. Update: 8/31/21 Upon further investigation it was discovered that brake work was done at another location sometime after the July 17th visit at Frankfort Toyota. We will not be held responsible for repair attempts,or their outcomes, that we did not perform.

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