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Frankfort Toyota - Service Center

Frankfort, KY

4.9
401 Reviews

401 Reviews of Frankfort Toyota - Service Center

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August 26, 2019

Oil change I took my car in for an oil change & the service was excellent. All employees that I encountered were friendly & the oil change was completed in a rea More

by Shannon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnny Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nathan Green & David Manning
Aug 27, 2019 -

Frankfort Toyota responded

Our Service department strives to complete oil changes in I hour or less to making things as convenient as possible for our guests. Thank you for your business Shannon.

August 26, 2019

Always stellar service! The service team at Frankfort Toyota is one of the best around. They treat me and my 2003 Camry with the same respect as they do someone with a brand- More

by KarenE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Beth Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2019 -

Frankfort Toyota responded

Frankfort Toyota is happy to be your Service center Karen. Thank you for your business and please let us know whenever we can be of assistance.

August 26, 2019

Serviced vehicle Staff was Very prompt & helpful. They had my car done quickly with little wait time. Price was reasonable. Staff was friendly. Plan to go there agai More

by Bow55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnny Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2019 -

Frankfort Toyota responded

We are looking forward to seeing you in again in the Service department, Thank you for your business.

August 25, 2019

Oil change and tire rotation Always good customer service at this dealership. Never had a problem. They do everything they can to assist you in getting the job done. 👍🏾👍🏾 Job More

by Heemah24!
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Sam and the other guy I can not remember his name, but everyone in the service department is friendly. There was a lady that checked me out that always provides good customer service also.
Aug 26, 2019 -

Frankfort Toyota responded

Thank you very much. We appreciate your business and the kind review.

August 23, 2019

Get out your wallet Brought my car in for a recall. They handled it professionally. When I asked to replace my tire pressure sensor which I had purchased online they info More

by BR549
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Aug 26, 2019 -

Frankfort Toyota responded

We apologize for the frustration during your service visit. While we do not recommend using after market or customer supplied parts it is definitely not an inconvenience for us, however we can not stress enough that we are NOT liable nor any warranty given or implied should these types of parts not work or fail to remedy the problem. Frankfort Toyota Service department has seen countless examples of this in the past especially with parts obtained over the internet.

August 23, 2019

Great Service They rolled out the red carpet for me. I should up early to my appointment and they took me right in. They greeted me at my car with a smile and were More

by Vande5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Geogie Ricketts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2019 -

Frankfort Toyota responded

Frankfort Toyota Service strives to have our maintenance customers wait time be 60 minutes or less and it sounds like they are doing a good job of meeting that time. Thank you so much for your business.

August 23, 2019

Great. Very timely. Courteous people. Service is always good here that’s why I come here and not Lexington. Will continue to bring my vehicle here for servic More

by Ssidwell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Beth Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2019 -

Frankfort Toyota responded

Thank you for your business and for choosing us as your service center, we appreciate your making the extra effort to come to Frankfort.

August 22, 2019

Always friendly and professional Love the service dept. at this dealership. I Highly recommend using Frankfort Toyota for all your automotive needs. In fast, out fast and done right! More

by Eddie S.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelly Buffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Beth Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Geogie Ricketts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnny Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Doris, Judy Hensley
Aug 23, 2019 -

Frankfort Toyota responded

We appreciate your faith in us Eddie. Thank you for giving us the opportunity to earn your business.

August 20, 2019

Great service and pleasant people Got servicing and replaced one part. This is my first visit for the dealership . Georgie, an assistant service manager, was a pleasant lady, very pr More

by Tac
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Geogie Ricketts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2019 -

Frankfort Toyota responded

We are certainly appreciative of your business, thank you for choosing Frankfort Toyota for your automotive needs and we are looking forward to seeing you again.

August 16, 2019

Awesome staff and service! Frankfort Toyota service center is awesome! They are always friendly and ready to help you with any questions you have! Efficient and professional ser More

by Jroer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Beth Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2019 -

Frankfort Toyota responded

Thank you for your business and the kind review. We appreciate your business.

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