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Frankfort Toyota - Service Center

Frankfort, KY

4.9
401 Reviews

401 Reviews of Frankfort Toyota - Service Center

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September 03, 2019

Great all around dealership! I’ve bought cars and serviced my cars at this dealer many times. They are always very courteous, fair priced and easy to do business with More

by Mitzi T
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Beth Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica and she’s awesome , Doug Doris
Sep 04, 2019 -

Frankfort Toyota responded

Thank you for your business over the years Mitzi, it's always a pleasure to see you.

September 03, 2019

Service department Very informative about what you should expect with your first service appointment. Service was done in a timely manner. When service was complete they More

by anblackburn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnny Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2019 -

Frankfort Toyota responded

Thank you for choosing to service with us and welcome to the Frankfort Toyota family. We appreciate your business very much and if we can be of assistance or you have any questions please do not hesitate to let us know.

September 03, 2019

5000 check The check was done in a very timely manner and everyone was very cordial. I already have my next appointment on the books. I'm looking forward to it. More

by Auntbecky
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnny Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2019 -

Frankfort Toyota responded

That is fantastic to hear, if you have any questions before the next appointment please let us know. Thank you for your business and we are looking forward to seeing you again.

September 02, 2019

Service Staff is always kind and caring. Offer help in anyway that they can. Courteous and very friendly. Prompt and great service. Will always use Frankfort More

by Johnson, Diana 123
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Beth Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnny Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2019 -

Frankfort Toyota responded

Thank you for your business and choosing Frankfort Toyota for Sales and Service, we appreciate your business and are always happy to help you.

August 31, 2019

Excellence in quality service How amazingly efficient this dealership is. Prompt, courteous, efficient, friendly and simply top notch, top to bottom. Can't recommend them enough. T More

by BillB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Geogie Ricketts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Napier
Sep 03, 2019 -

Frankfort Toyota responded

It was our pleasure sir, Thank you for your business and for choosing us for your automotive needs.

August 30, 2019

Friendly and convenient The staff were so professional and and friendly. I was immediately greeted with a warm hello upon my arrival. I was escorted to the desk, signed in More

by J&J
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Beth Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica , Judy Hensley
Sep 03, 2019 -

Frankfort Toyota responded

Frankfort Toyota is so pleased and thankful to have your business and trust in us. Please do not hesitate to let us know anytime we can be of help or if you have any questions.

August 28, 2019

Review Beth was more than kind in the service department! I am a first time customer and used coupons plus she told me about a summer special I was not aware More

by Heidi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Beth Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Kaiser, Judy Hensley
Aug 29, 2019 -

Frankfort Toyota responded

Thank you for your business Heidi and welcome to the Frankfort Toyota family. Please let us know anytime we can be of assistance.

August 27, 2019

Great friendly service. Friendly customer service. Show they care about your vehicle. Comfortable waiting area. They do not try to sell you something you don't need. Great a More

by Camry#41,49
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnny Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2019 -

Frankfort Toyota responded

Thank you for your business. It is wonderful to hear our guests notice and enjoy the environment we strive to create in our service department.

August 26, 2019

Toyota Care Service 5,000 mile service. Always fast, friendly, exceptional service at Frankfort Toyota. Nice, comfortable waiting area. Friendly, knowledgeable staff. Nev More

by Awetherby
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnny Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Doris
Aug 27, 2019 -

Frankfort Toyota responded

It is wonderful to hear of your positive experience servicing with us. Thank you for your business.

August 26, 2019

Kelly in customer service I forgot my coupon. Kelly returned my call. I had called service manager earlier. He didn't call me back. Kelly was excellent in his job. Due to More

by Bumper
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelly Buffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Geogie Ricketts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2019 -

Frankfort Toyota responded

It is always our pleasure to assist you. Kelly has been with us for many years as our Customer Relations Manager and we are fortunate to have him on our management team. Please feel free to contact him anytime he can be of assistance.

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