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Frankfort Toyota - Service Center

Frankfort, KY

4.9
400 Reviews

400 Reviews of Frankfort Toyota - Service Center

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September 05, 2019

Excellent customer service but Love night drop off/pickup. Service was great but techs left hood unlatched......thankfully caught it. I reported it .....dealership (Kelly???I More

by Happy Customer but ......
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelly Buffin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Beth Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2019 -

Frankfort Toyota responded

We certainly appreciate your business and apologize for the oversight of not securing the hood. Please feel free to stop by our service drive any time that is convenient for you for a free thorough inspection . Frankfort Toyota stands behind our work and wants to give you the peace of mind you deserve as one of our service customers.

Sep 17, 2019 -

Happy Customer but ...... responded

Thank you for your response.....which is very fair and appreciated. Your action was prompt and demonstrates customers are very important to you. This is why we continue to use your dealership! You make things right!

September 05, 2019

Synthetic Oil change Called and made appt over phone, very polite and very helpful as was advised of coupons available on their website!!! Saved me $15 on oil change and t More

by Karay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I can’t remember her name in the service Dept but she was the last desk on the right!
Sep 09, 2019 -

Frankfort Toyota responded

It was our pleasure, Thank you for choosing Frankfort Toyota for your servicing needs.

September 05, 2019

Great service. Quick turnaround. I have been servicing my Toyota’s at Frankfort Toyota for eleven years. You couldn’t get me to change! Great service. Wonderful staff. Nice facilit More

by John
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Beth Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Judy Hensley
Sep 09, 2019 -

Frankfort Toyota responded

Frankfort Toyota appreciates that very much John. Thank you for your patronage over the years and please let us know whenever we can be of assistance.

September 05, 2019

Service experience With Beth as my advisor I had no doubt that I would have a good experience at Frankfort Toyota. She is an excellent representative for the dealership. More

by Steve B.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Beth Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2019 -

Frankfort Toyota responded

That she is Steve. Beth has been with us for many years in the Service department now and we are so fortunate to have her on our team. Thank you for your business sir.

September 05, 2019

Basic service It was a great service. But my truck is always having issues. I truly believe it's a dud. I never wanted to buy a 2010 Tacoma but when I did, it had v More

by Tikaani
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Beth Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2019 -

Frankfort Toyota responded

Frankfort Toyota understands your frustration, nothing is as aggravating as several repairs on a vehicle within a short period of time. the Tacoma is a great vehicle and once the repairs are completed on yours it will give you peace of mind in the vehicle and the brand again.

September 04, 2019

Great service department The service department has great customer service, as well as knowledgeable service technicians. They greet when when you arrive and immediately star More

by Ppg
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin and Jessica
Sep 04, 2019 -

Frankfort Toyota responded

Thank you for choosing Frankfort Toyota and entrusting us with the care of your vehicle. We greatly appreciate your business and hope you return to us again in the future.

September 04, 2019

Great Service Excellent service! Everyone there has a smile and very helpful! Beth is always working hard to make your experience successful! I highly recommend B More

by Sharon Hadley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Beth Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2019 -

Frankfort Toyota responded

It is always a pleasure to see you Sharon. Thank you very much for your business and review.

September 03, 2019

Amazing customer service Always go above and beyond to make sure you are completely and totally satisfied with service provided before you leave. Highly recommend to anybody More

by Silent Killer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Beth Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2019 -

Frankfort Toyota responded

Thank you for your business and the kind review. It is the Frankfort Toyota motto , to always go above and beyond for our guests and be of service to them in any way that we can.

September 03, 2019

Oil checkchange Quick service and allowed use of coupon; easy in and out ; nice waiting area; will consider for tire purchase possibly; overnight drop makes it easy More

by Gtowncamry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelly Buffin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Doris
Sep 04, 2019 -

Frankfort Toyota responded

Please let us know when you are ready for tires as we are more than happy to assist. Thank you for your business.

September 03, 2019

Great all around dealership! I’ve bought cars and serviced my cars at this dealer many times. They are always very courteous, fair priced and easy to do business with More

by Mitzi T
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Beth Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica and she’s awesome , Doug Doris
Sep 04, 2019 -

Frankfort Toyota responded

Thank you for your business over the years Mitzi, it's always a pleasure to see you.

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