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Frankfort Toyota - Service Center

Frankfort, KY

4.9
400 Reviews

400 Reviews of Frankfort Toyota - Service Center

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September 26, 2019

Above and beyond There was a small glitch in the after hours pick up of my vehicle and the service manager went above and beyond to make it right. He was apologetic an More

by Autumn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Geogie Ricketts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Doris
Sep 27, 2019 -

Frankfort Toyota responded

While we strive for perfection it doesn't always happen that way. We are glad to hear Doug was able to make things right in a way that fit your needs and was convenient. As always we appreciate your business and please let us know should you need assistance or have any questions.

September 26, 2019

Excellent service I love Toyota of Frankfort's service dept. Everyone is so friendly and knowledgeable. Scott went out of his way to address one of my needs. Thanks More

by Rav4happycamper
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service advisor: Scott. Tech: Justin
Sep 27, 2019 -

Frankfort Toyota responded

It was our pleasure. Thank you for choosing Frankfort Toyota,we appreciate your business.

September 26, 2019

Service visit I always receive friendly and professional service given in a timely manner. Clear explanation of service work and efficient payment process. Nice, cl More

by CYankey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Geogie Ricketts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2019 -

Frankfort Toyota responded

It is wonderful to hear from our guests that they appreciate the comforts in our waiting area. We are so pleased you choose Frankfort Toyota to service with and we appreciate your business.

September 26, 2019

Overall great dealership I bought my 2010 Toyota Prius in 2010, it has over 280K miles. It runs like a brand new one! They have serviced this vehicle from the first mile. Hav More

by Betty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Beth Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2019 -

Frankfort Toyota responded

Thank you for your business over the years Betty and the review. We are thrilled you had such a good experience with us.

September 26, 2019

Tundra service Great people to work with. My appointment was at 8 am. They had my vehicle done by 9 am. The service adviser took the time to answer all the questions More

by Merc 200
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Beth Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2019 -

Frankfort Toyota responded

Thank you for entrusting us with the care of your Tundra. We appreciate your business very much.

September 26, 2019

15,000 mile service Everyone friendly and very knowledgeable. Scott went out of his way to explain everything being done. The facility is very comfortable and coffee is More

by Sandy Roadcap
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott
Sep 27, 2019 -

Frankfort Toyota responded

Thank you for choosing Frankfort Toyota as your service center. We greatly appreciate your business. Scott has been a wonderful addition to our Service team and we count ourselves fortunate to have him on board.

September 26, 2019

Great Customer Service! I always have a pleasant time when getting my car serviced. Not only are they super nice, but they get stuff done quick! I just had a baby a couple mo More

by Aerial
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Beth Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Geogie Ricketts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnny Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Judy Hensley
Sep 27, 2019 -

Frankfort Toyota responded

Congratulations! That is wonderful to hear about the addition to your family. Thank you for choosing to service with us . We are looking forward to seeing you again in the future.

September 21, 2019

Routine service not routine treatment Beth was super. 60,000 mile service may be Toyota's routine but she treated me like I was the person of the day. Thank you More

by Rick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Beth Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2019 -

Frankfort Toyota responded

It was our pleasure. Thank you for servicing with us and please let Beth know if you have any questions.

September 11, 2019

Great experience It was so easy to make an appointment online and the customer service representative , Johnny, was great to work with. The shuttle service made it eas More

by apatters8086
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnny Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2019 -

Frankfort Toyota responded

That is our goal from making an appointment to taking delivery of your vehicle, to make it as easy as possible. Thank you very much for your business.

September 10, 2019

Toyota of Feankfort I had great service and the staff are always friendly!! I would recommend to any family and friends! We take all three of our vehicles there for servi More

by ToyotaOwner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Beth Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnny Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2019 -

Frankfort Toyota responded

Thank you very much for returning to Frankfort Toyota again and again. We deeply appreciate your business for both Sales and Service.

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